John Marnell
John Marnell at Toyota Direct

John Marnell

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

Contact Me
4.7
33 Reviews
4.7

33 Reviews

Write a Review

33 Reviews of John Marnell

May 15, 2025

Dealership Rating
Employee Rating

I had an appointment, I was on time and so were they. My tech was nice and polite. The service was completed within an hour and I was on my way.? More

by mgarver923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 11, 2025

Dealership Rating
Employee Rating

They are the best. Always makes me feel like I am family. Best customer service. More

by jjrodock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 10, 2025

Dealership Rating
Employee Rating

Very good service manager Jonathan Marnell good listener talk respectful and explain to me to understand More

by fjalloh57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 10, 2025

Dealership Rating
Employee Rating

Issue corrected in less than 5 minutes. Cabin filter was replaced but did not seat properly and was making a whistling noise. More

by ckelley1806
Recommend Dealer
Yes

May 07, 2025

Dealership Rating
Employee Rating

Simple online scheduling, timely reminders, regular maintenance and and problems that were found fixed while I was there. No complaints from me. More

by kevinhollis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Grossman

May 03, 2025

Dealership Rating
Employee Rating

We had a first amazing experience there from the snacks the service and the quickness very satisfied and so glad we bought our car from you guys More

by buttercup20001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Grossman, Sean Toth

March 20, 2025

Dealership Rating
Employee Rating

Good quality service without the attempted upsales. I particularly appreciate the return of the live video stream of the mechanic inspecting my car. I would like to see the entire service streamed in t More

by tone4946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 15, 2025

Dealership Rating
Employee Rating

The staff person was friendly, courteous and respectful. Taking time to walk me to my car added a nice touch. More

by sewilliams2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 11, 2025

Dealership Rating
Employee Rating

Great experience. Great facilities and people. I am a life long customer and 100% endorse them. More

by jjrodock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 08, 2025

Dealership Rating
Employee Rating

ALL WENT GREAT AND PEOPLE WERE EXCEPTIONALLY HELPFUL. I HAVE BEEN COMING TO TOYOTA DIRECT FOR MANY YEARS. More

by jameshiss1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
1
...

Dealership Inventory (464 Vehicles)

used 2006 Toyota Tacoma car, priced at $6,995
2006 Toyota Tacoma
used
Silver Streak Mica exterior
Automatic
Rear-wheel Drive
new 2024 Toyota Tundra car, priced at $50,124
2024 Toyota Tundra
new
Midnight Black Metallic exterior
Automatic
Four-wheel Drive
new 2024 Toyota Tacoma car, priced at $49,745
2024 Toyota Tacoma
new
Ice Cap exterior
Automatic
Four-wheel Drive
new 2024 Toyota Tacoma car, priced at $47,173
2024 Toyota Tacoma
new
Black exterior
Automatic
Four-wheel Drive
new 2024 Toyota Tacoma car, priced at $43,215
2024 Toyota Tacoma
new
Celestial Silver Metallic exterior
Automatic
Four-wheel Drive
used 2003 Toyota 4Runner car, priced at $6,995
2003 Toyota 4Runner
used
Titanium Metallic exterior
Automatic
Rear-wheel Drive