John Lavelle
John Lavelle at Joyce Honda

John Lavelle | Page 9

Service Advisor

Joyce Honda

3166 NJ-10
Denville, NJ 07834

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4.9
402 Reviews
4.9

402 Reviews

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402 Reviews of John Lavelle

July 25, 2025

Dealership Rating
Employee Rating

I was bot provided any alternative to my dilemma. As I could not open the door to my gas tank; running on empty. The only thing that was wanted was my credit card so they could order the part needed! More

by 74ghia
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lloyd Wilson

Jul 25, 2025

Joyce Honda responded

We regret to hear about the difficulties you've encountered during your recent service visit. To be fair, our service team presented the corrective action and only to be told that you refused to pay as you felt that this is a "defect" from American Honda on your 2018 Honda Fit. The alternative was also presented in temporarily opening the fuel door by accessing interior panels to release the fuel door with the possibility of damaging parts to gain access and that too was met with our responsibility should something "break" during this temporary workaround. We released your car as requested; we did not charge any inspection fees on the day. We hope your concern was resolved. If not, we will be happy to assist you in any way possible. Your satisfaction is our utmost priority, and we kindly request that you reach out to the service manager, Erik Matos, in the service department to help resolve any concerns you may have. Erik Matos Phone: 973.361.1396 Email: erik_matos@joycehonda.com

July 23, 2025

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Employee Rating

Outstanding Service at Joyce Honda – Special Thanks to John Lavalle I had an excellent experience at Joyce Honda on Route 10 in Denville, NJ. From start to finish, the service was top-notch — professio More

by FJGB22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell , Kelly Fields, Subuhi Shakil

Jul 23, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 15, 2025

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Employee Rating

I had amazing service and they are an incredible staff. I was greeted right away and helped immediately. Highly recommend! More

by MMORELLI10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 14, 2025

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Employee Rating

Takes care of my Pilot very well. Happy with service. Would always recommend to someone More

by vicsj
Recommend Dealer
Yes

Other Employees Tagged: Ernest Biondolino , Kelly Fields

Jul 15, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 12, 2025

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Employee Rating

I purchased my 2017 Honda Civc Sport from Joyce Honda and have not been disappointed! Each service visit has exceeded my expectations!!! The service was completed exceptionally and in a timely manner! More

by B_ACHOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernest Biondolino

Jul 12, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

June 26, 2025

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Employee Rating

I like Joyce Honda i trust them and they know what they are doing and I trust them More

by 61JGUNDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

June 23, 2025

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Employee Rating

Negotiated with my extended warranty policy on my behalf to cover expensive gas system repairs. Also covered the second deductible as this repair needed two visits to diagnose. More

by YAMASH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

June 17, 2025

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Employee Rating

The staff was excellent. Phenomenal service. swift timing Polite and compassionate Good technical support Wonderful leadership in the sales department More

by A9RIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernest Biondolino, Charles Mitchell , Kelly Fields, Subuhi Shakil, Indian lady Ana?

Jun 17, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

June 06, 2025

Dealership Rating
Employee Rating

A little gift from heaven. I love this place. They have ALWAYS been good to me. More

by CHRISTOPHERJFEELEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

June 06, 2025

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Employee Rating

Purchased many vehicles over the years here. . used them this time for repair with extended warranty we purchased More

by KMPELUSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

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