John Lane
John Lane at Colonial West Chevrolet of Fitchburg

John Lane

Business Development Representative

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

5.0
116 Reviews
5.0

116 Reviews

Write a Review

Dealership Experience

14 yrs, 11 mos

Industry Experience

36 yrs, 11 mos

116 Reviews of John Lane

November 15, 2024

Dealership Rating
Employee Rating

I am thrilled to see that Shelley is back and seeing her smile and being most helpful is an asset for colonial west More

by Dip.op583
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere, Shelley Dupre

Nov 15, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I'm thrilled to hear that you had a positive experience with Shelley at Colonial West Chevrolet of Fitchburg. Her smile and helpfulness truly make a difference, and I'm glad you noticed! I look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 12, 2024

Dealership Rating
Employee Rating

Vincent was there to help us above and beyond to get our vehicle on the road for us and through every step of the process we couldn’t avast for a better service. More

by Spotval01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vincent Locher, Carlos Silvera

Nov 14, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review! I'm thrilled to hear that Vincent went above and beyond to assist you with getting your vehicle on the road. Providing exceptional service is what I strive for at Colonial West Chevrolet of Fitchburg. I appreciate your feedback and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 22, 2024

Dealership Rating
Employee Rating

Coby Smart, our salesman was extremely helpful throughout the buying process. His IT skills were absolutely necessary in the business and test drive of our 25 Equinox purchase. More

by Patrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 24, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you, Patrick, for your wonderful feedback! We’re thrilled to hear that our salesman provided you with exceptional service during your purchase of the 2025 Equinox. It's great to know that his IT skills contributed positively to your experience. We appreciate your support and look forward to serving you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 11, 2024

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Employee Rating

Called for an appointment regarding a vibration at highway speed. Pam scheduled me the next day. My tires were balanced and issue fixed while I waited. Great service as always. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that Pam was able to schedule you promptly and that our team at Colonial West Chevrolet of Fitchburg could resolve the vibration issue for you. Your satisfaction is our priority, and I appreciate your kind words about our service. I look forward to seeing you again on your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 30, 2024

Dealership Rating
Employee Rating

Thank you Tania, Pam and Edison for your prompt service. It is always easy to wait for my vehicle to be serviced. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I truly appreciate your kind words about Tania, Pam, and Edison. At Colonial West Chevrolet of Fitchburg, I strive to make every service experience as smooth and pleasant as possible. I'm glad to hear that you felt at ease during your wait. I look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 19, 2024

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Employee Rating

Great service as usual! Pam was great scheduling my oil change and tire rotation. Jackie had my car serviced quickly and on my way. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for the fantastic review! I'm so glad to hear that you had a great experience at Colonial West Chevrolet of Fitchburg. It’s wonderful to know that Pam made scheduling your oil change and tire rotation easy, and that Jackie got your car serviced quickly. I appreciate your kind words and look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 18, 2024

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Employee Rating

Broke down on my way to work. Called Colonial West and Pam was pleasant directing me to Jackie who towed my car. They replaced my battery and had me on the road in under an hour. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Linda! We’re thrilled to hear that Pam and Jackie were able to assist you promptly with your battery replacement. At Colonial West Chevrolet of Fitchburg, we strive to provide fast and friendly service. We appreciate your feedback and look forward to helping you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 03, 2024

Dealership Rating
Employee Rating

Coby was very professional and understood what I was looking for. He was willing to work with me to get my monthly payment. I would highly recommend Coby and Colonial West to anyone looking for a new or More

by RPEZZEE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Coby Smart

Sep 05, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that Coby provided you with such professional service and was able to assist you with your monthly payment. Your recommendation means a lot to me at Colonial West Chevrolet of Fitchburg. I appreciate your kind words and look forward to helping you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 27, 2024

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Employee Rating

Called needing an oil change and a brake issue. Pam was great and got me right in for service. They had my cat ready by mid afternoon. Great service as always! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg, Linda! We're thrilled to hear that Pam provided you with excellent service and promptly took care of your oil change and brake issue. We appreciate your kind words and look forward to assisting you with any future automotive needs. Drive safely! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 27, 2024

Dealership Rating
Employee Rating

Pam was very helpful setting up my appointment. All service work was performed competently and in a timely manner More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg and for recognizing Pam's helpfulness in setting up your appointment. We are delighted to hear that our service team competently and promptly addressed your vehicle needs. We appreciate your feedback and look forward to seeing you again in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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