John Kirchenbauer
John Kirchenbauer at Ken Ganley Ford Norton

John Kirchenbauer | Page 14

Service Director

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.6
210 Reviews
4.6

210 Reviews

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210 Reviews of John Kirchenbauer

September 27, 2021

Dealership Rating
Employee Rating

A great waiting area within the dealership. I've had 2 oil change services and they cleaned my car so well along with the service I've only had to wash it once myself this past summer. Great 👍 More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Scott Spath , Paul Asano

Sep 28, 2021

Ken Ganley Ford Norton responded

Jeff, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford.

September 18, 2021

Dealership Rating
Employee Rating

they always go above and beyond in every dept Very they always go above and beyond in every dept Very friendly all employees from the service dept ,to the cashiers , parts dept More

by pms4lyfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Fulton Benya, Scott Spath, Kevin Kneebusch , Paul Asano, ANDREW

Sep 19, 2021

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Ford!

September 15, 2021

Dealership Rating
Employee Rating

The service department is amazing. We dropped off our RV yesterday late morning and already today it’s ready. Excellent communication, prompt service. Highly recommend. More

by Kal60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya

Sep 15, 2021

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford. We appreciate your business and hope to see you again soon!

September 14, 2021

Dealership Rating
Employee Rating

Easy service appointment process and quick and efficient oil change and checkup. Answered a few questions I had. Great service appointment More

by Les121357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2021

Ken Ganley Ford Norton responded

Les, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 13, 2021

Dealership Rating
Employee Rating

Very fast and friendly. They got me in the car I wanted. No hassle's. Great place. More

by bmax1870
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2021

Ken Ganley Ford Norton responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ken Ganley Ford!

August 24, 2021

Dealership Rating
Employee Rating

The service department was very helpful and informative. And always let me know what was going on. I was very pleased with there service and their staff More

by dkinzer27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

Aug 25, 2021

Ken Ganley Ford Norton responded

Thank you so much for your kind words for our service department, and for taking the time to leave us this wonderful feedback! We look forward to your next visit!

August 19, 2021

Dealership Rating
Employee Rating

We have purchased several vehicles from Ganley Ford and have never been disappointed with sales or service. We have and will continue to recommend Ganley Ford to family and friends. More

by DORILEEMORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2021

Ken Ganley Ford Norton responded

Thank you, we appreciate your business and our team looks forward to serving you again soon!

August 14, 2021

Dealership Rating
Employee Rating

Bad customer service bought several vehicles from there do not respect customer bad service department will not even give you a rent a car under warrenty More

by mike32259
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Fulton Benya, Scott Spath , Paul Asano

Aug 31, 2021

Ken Ganley Ford Norton responded

Thank you for your review, Mike. We take all customer feedback very seriously and we are truly sorry to hear that we didn't meet your expectations.

Aug 31, 2021

mike32259 responded

Thanks Glad to hear this you need to take care of your service department they are the worst don't know if that is your policy or not but do not care to do business with Ganley again

August 12, 2021

Dealership Rating
Employee Rating

Great service very helpful getting the job done. The team's quality with excellent maintenance service everything they provided was 100% guaranteed the best decision I've ever made More

by Patrick Twyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath , Paul Asano

Aug 12, 2021

Ken Ganley Ford Norton responded

Thank you, Patrick! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

August 10, 2021

Dealership Rating
Employee Rating

Easy scheduling with prime openings.Clean and safe waiting area.Got a oil change and tire rotation. Everything done perfect. Galley washed my car for free also. More

by TINMAN578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath , Paul Asano

Aug 10, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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