John Dilauro

Always great service at Huntington Toyota Yeimy Pichardo was very helpful with all my questions and needs service was very timely will always go to Huntington toyota Rudy Rufer was very helpful with all my questions and needs service was very timely will always go to Huntington toyota Rudy Rufer More

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John Dilauro was great. However, I was extremely disappointed and dissatisfied with the service provided. I was in because wheel weights had fallen off a wheel of my car les However, I was extremely disappointed and dissatisfied with the service provided. I was in because wheel weights had fallen off a wheel of my car less than a month after I had all five tires replaced by Empire. John said bring it in and he would have all five wheels re-balanced. When I picked up the car, I noticed the spare tire was up against the bumper. I checked under the car and found the spare was installed incorrectly (I took a photo of the issue) and the support cable was strained. I fixed the issue on site by myself. This could have eventually caused the cable to fail and would have been a safety concern if the tire fell off while I was driving. I also noticed that now there was no wheel weights installed on the spare tire. I did speak with John about this, and he offered to make it right, again. I have lost confidence in the abilities of Empire Toyota. I have not decided whether or not I should bring the vehicle in for fear of possible retaliation. My wife and I have owned a number of Toyota products since 1984. The current vehicle we own has over 290k miles and is 21 years old and runs great. She always says to me, why do you bring it to Toyota to have work done, you know they over charge you. I tell her that I go to Toyota because they do the right work. I am believing she might be correct. More

by RUCCOG Verified Customer Verified Customer

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Empire Service is big on Bait and Switch. My family members and friends have had multiple issues with your dealership; and none of us will be returning. This is less to do with the Service My family members and friends have had multiple issues with your dealership; and none of us will be returning. This is less to do with the Service Manager (John Dilauro) and more to do with your consistent, unethical business practices. As an example, I came in for an oil change. I believe John told me it would be $129. I then presented a coupon I received from you for $44. Well, that was complete xx. That is not for Synthetic Oil. However, John was able to then reduce the $129 to $88 or so. Again, bait and switch. I needed a new battery too. It started out at $289 or so. However, with some push back, some how it dropped to $249. Then Omar calls me while I am sitting there at 7:45am and pretends he does not know I am there. He of course wants me to upgrade my vehicle. Well, he caught an earful. When I got home and mentioned the "Omar call" to my wife, she said the exact same thing happened to her while she was there. In any case, Omar said he would call me back on Saturday afternoon. Well of course, that did not happen. That is fine. My family and friends are completely done with Empire and will go out of our way to steer people to Smithtown Toyota. Smithtown's prices are better and we never experience the xx we have with Empire. Your company is a poor representative of the Toyota name. More

by Alan.Lurie Verified Customer Verified Customer

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Attentive and timely service. All issues were addressed and explained. Very pleased with overall experience. All issues were addressed and explained. Very pleased with overall experience. More

by SOOBEAUTIFUL512 Verified Customer Verified Customer

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ALWAYS A GREAT EXPERIENCE AT WMPIRW TOYOTA SERVICE DEPARTMENT.SERVICE ADVISORS AND TECHNIANS ARE ARE VERY KNOWLEDGABLE ESPECIALLY CHARLIE DEPARTMENT.SERVICE ADVISORS AND TECHNIANS ARE ARE VERY KNOWLEDGABLE ESPECIALLY CHARLIE More

by TOYOTA354 Verified Customer Verified Customer

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I love this dealership. They treated me so nice The manager is such a good person I definitely will continue go there They fixed all the car issues with no problems. Th They treated me so nice The manager is such a good person I definitely will continue go there They fixed all the car issues with no problems. The best.best.best!!!! Thank you MR John 🙏🙏🙏🙏🙏🙏 More

by nshazak1967 Verified Customer Verified Customer

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The is very good service,every work so pretty，I'm 100% recommend you're com here。 recommend you're com here。 More

by 87LIUXIAONAN Verified Customer Verified Customer

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They are efficient, considerate, honest and friendly. I would always take my vehicle to them and because of them, I am considering staying with Toyota. I would always take my vehicle to them and because of them, I am considering staying with Toyota. More

by rishiparasram8 Verified Customer Verified Customer

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Very happy with prompt service and updates on progress. Thank you to service techs and mechanics. Thank you to service techs and mechanics. More

by WESTYGRL Verified Customer Verified Customer

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They provided fast and excellent service on my Dodge Charger! Walked in for an oil change and was met with people happy to help. Charger! Walked in for an oil change and was met with people happy to help. More

by Jake Brief Verified Customer Verified Customer

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