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John Dilauro
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John Dilauro
Assistant Service Manager
Empire Toyota of Huntington
1030 E Jericho Turnpike
Huntington Station, NY 11746
46 Reviews
46 Reviews
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46 Reviews of John Dilauro
December 30, 2024
Empire Service is big on Bait and Switch. My family members and friends have had multiple issues with your dealership; and none of us will be returning. This is less to do with the Service My family members and friends have had multiple issues with your dealership; and none of us will be returning. This is less to do with the Service Manager (John Dilauro) and more to do with your consistent, unethical business practices. As an example, I came in for an oil change. I believe John told me it would be $129. I then presented a coupon I received from you for $44. Well, that was complete xx. That is not for Synthetic Oil. However, John was able to then reduce the $129 to $88 or so. Again, bait and switch. I needed a new battery too. It started out at $289 or so. However, with some push back, some how it dropped to $249. Then Omar calls me while I am sitting there at 7:45am and pretends he does not know I am there. He of course wants me to upgrade my vehicle. Well, he caught an earful. When I got home and mentioned the "Omar call" to my wife, she said the exact same thing happened to her while she was there. In any case, Omar said he would call me back on Saturday afternoon. Well of course, that did not happen. That is fine. My family and friends are completely done with Empire and will go out of our way to steer people to Smithtown Toyota. Smithtown's prices are better and we never experience the xx we have with Empire. Your company is a poor representative of the Toyota name. More
by Alan.Lurie
Verified Customer
November 24, 2024
ALWAYS A GREAT EXPERIENCE AT WMPIRW TOYOTA SERVICE DEPARTMENT.SERVICE ADVISORS AND TECHNIANS ARE ARE VERY KNOWLEDGABLE ESPECIALLY CHARLIE DEPARTMENT.SERVICE ADVISORS AND TECHNIANS ARE ARE VERY KNOWLEDGABLE ESPECIALLY CHARLIE More
by TOYOTA354
Other Employees Tagged: Kelly Henry, Yeimy Pichardo, William Bonilla, Mayreli Ventura, Janine Leuthner
November 17, 2024
I love this dealership. They treated me so nice The manager is such a good person I definitely will continue go there They fixed all the car issues with no problems. Th They treated me so nice The manager is such a good person I definitely will continue go there They fixed all the car issues with no problems. The best.best.best!!!! Thank you MR John 🙏🙏🙏🙏🙏🙏 More
by nshazak1967
November 13, 2024
The is very good service,every work so pretty，I'm 100% recommend you're com here。 recommend you're com here。 More
by 87LIUXIAONAN
Other Employees Tagged: Kelly Henry, Yeimy Pichardo, Sunny Dalavai, Michelle Manzo, William Bonilla, Mayreli Ventura, KEITH P MCKENNA, Janine Leuthner
September 28, 2024
They are efficient, considerate, honest and friendly. I would always take my vehicle to them and because of them, I am considering staying with Toyota. I would always take my vehicle to them and because of them, I am considering staying with Toyota. More
by rishiparasram8
Other Employees Tagged: Kelly Henry, Yeimy Pichardo, Sunny Dalavai, Michelle Manzo, William Bonilla, Mayreli Ventura, KEITH P MCKENNA, Janine Leuthner , Kim
September 05, 2024
They provided fast and excellent service on my Dodge Charger! Walked in for an oil change and was met with people happy to help. Charger! Walked in for an oil change and was met with people happy to help. More
by Jake Brief
Other Employees Tagged: Kelly Henry, Yeimy Pichardo, Sunny Dalavai, Michelle Manzo, William Bonilla, Mayreli Ventura, KEITH P MCKENNA, Janine Leuthner
