Joe Toepfer | Page 10

Very efficient and staff is very welcoming. There time estimate was accurate and kept me updated all the time. There time estimate was accurate and kept me updated all the time. More

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Excellent customer service from Joseph. Helped by putting me in a loaner as work was going to take several days. I was grateful. Helped by putting me in a loaner as work was going to take several days. I was grateful. More

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I appreciate everyone there! Especially, I appreciate Toni on the Green Team. But Joe (from a different team) is happy to help me if Toni is not available. Thank you to all! Toni on the Green Team. But Joe (from a different team) is happy to help me if Toni is not available. Thank you to all! More

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Used Gunn for service on my Honda Civic, found them to be very honest and reasonably priced, I highly recommended them. very honest and reasonably priced, I highly recommended them. More

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Meet expectations most of the time. However they shouldn’t push services that are not necessary. shouldn’t push services that are not necessary. More

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Got a new battery. Service was friendly, professional, and fast, Price was great! Beat all other stores prices I checked. And I very much appreciated the veterans discount! and fast, Price was great! Beat all other stores prices I checked. And I very much appreciated the veterans discount! More

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I have been going to Gunn Honda for over 20 years. Yes I did shop around in San Antonio and considered other dealership but this particular one maintains a service department that secured my choice drew to did shop around in San Antonio and considered other dealership but this particular one maintains a service department that secured my choice drew to bring my business there and get my vehicles for my family. Joseph Tolaver is great!! He’s my Service manager and he has been positive, clear and always very supportive in every car crisis or minimal need we have had. I’d like to also mention give a honorable mention mention to Steve/service department manager as well. He also helped me trouble shoot and always reassured me that my vehicle was in the best shape when I heard or smelled anything unusual by always checking it out for the peace of mind and safe operation my vehicle. Another honorable mention to Damon Hinore who had recently stepped up answered a late call fir a failing battery a few days ago and told me what to do and how to followup. What dealer ship does that within minutes of closing? And he is not even a service manager!! These gentlemen are among others as well as a couple of the fellows in parts Dept that always impress on me the likelihood that I’ll have a good experience when I go there for any need concern or problem. Clone these guys or make sure you give them something significant to show you appreciate them.. people like this are even harder to find right now. As someone with over 40 years of experience in management and executive administration with services in quality of people based treatment, I would’ve cloned them if they were on my team. Keep them happy and keep them safe!! More

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I know times are tough!! However, attitudes at from the service department the day I was there, were evident that everyones burned out and not happy. I felt frustrated, but at the same time understanding. service department the day I was there, were evident that everyones burned out and not happy. I felt frustrated, but at the same time understanding. Admin must find away to motivate, challenge, encourage, and provide a positive environment through these tough times!! You never know what the customer/client might be going through the day they pull up to be serviced! Costumer service is Everything in retail. Good luck and carry on! More

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I made an appointment to change oil and rotate my tires.. Friendly professional service. I waited no more than an hour and 15 minutes. Full synthetic oil change is a better price than at fast lube tires.. Friendly professional service. I waited no more than an hour and 15 minutes. Full synthetic oil change is a better price than at fast lube places. Very pleased with the service! More

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Went to service for recall of my pump and did B1 service , post the service I observed cracking noise on my speakers when take phone calls with hands free. Left voice mail with namers joseph but he dint eve , post the service I observed cracking noise on my speakers when take phone calls with hands free. Left voice mail with namers joseph but he dint every call me back .. I was working well before the service , after the service the issue has been observed. Called again today still no call yet More

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