Joe Kuckuk
Joe Kuckuk at Heiser Toyota
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Joe Kuckuk

Service Manager

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
528 Reviews
4.6

528 Reviews

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528 Reviews of Joe Kuckuk

November 19, 2024

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Best service experience and friendliest staff around. Tommy Toyota takes care of all of my Toyotas at Heiser Toyota! More

by TOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2024

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 16, 2024

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Great service . All went above and beyond to make sure I was satisfied . Thanks all More

by markdau
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 17, 2024

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 02, 2024

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Brought car in for safety issue- technical bulletin was issued to correct dangerous release of braking system when slowing to a stop. Should have been NO CHARGE to do a 5 min software update and correct t More

by MBSUSA1
Service Price Transparency
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Peter Miszewski

Oct 06, 2024

Heiser Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

September 24, 2024

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Very slow, it takes over an hour for an oil change with an scheduled appointment. More

by MERRY.KYLE
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Jorgo Ndina

Sep 27, 2024

Heiser Toyota responded

We're sorry to hear about your experience and if you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 25, 2024

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Always Very helpful and kind. Best dealership ever! Been loyal for 12 years and haven’t regretted a single thing! Very good service and doesn’t take long! Takes cars in as soon as More

by Hikmat
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 26, 2024

Heiser Toyota responded

Hello, Hikmat! Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your loyal business and look forward to working with you next time! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 13, 2024

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Took care of me and made sure I was a happy customer. Went above and beyond More

by anthonyraasch
Service Price Transparency
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Recommend Dealer
Yes
Jun 14, 2024

Heiser Toyota responded

Anthony, it's great to hear that we were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 08, 2024

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Close mouths don’t get fed! Make sure you fully understand what you’re paying for. They really do go out of their way to try and scam you. It’s pretty sad and quite frankly ridi More

by CHEEIAVANG
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Service Communication
Recommend Dealer
No
Jun 12, 2024

Heiser Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 30, 2024

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Communication was not clear about services being provided prior to appointment. Was not compensated for improper tire wear due to mechanical issues with truck because having after market tires not factory ti More

by briangrube
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tom Lowther

Jun 02, 2024

Heiser Toyota responded

We're sorry to hear about your experience, Brian, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 13, 2024

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Employee Rating

The service team at Heiser are very professional and shared a program to save me $30+ on my oil changes over the next couple of years. I would recommend this dealership for all your vehicle needs. More

by glenn.stickney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2024

Heiser Toyota responded

Glenn, it's great to hear that we were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 16, 2024

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Terrible experience. Still don't have my truck. Gave me loaner car with terrible tires and now I've been stuck in the snow. Technician overfilled car with oil and now the More

by FRANCESCA.P.MARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 20, 2024

Heiser Toyota responded

Francesca, We're sorry to hear about your service experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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