Joe French | Page 104

Personalized, professional, and consistent customer service! After a stress-free purchasing experience with Gene Kallmeyer, I began working with the service department for regular maintenance on my Ford Escape. After a stress-free purchasing experience with Gene Kallmeyer, I began working with the service department for regular maintenance on my Ford Escape. I have consistently been impressed with the quality of service and repairs at Klaben. Joe French, the service representative I work with always helps explain the status of my vehicle, and proactively plans with me for what maintenance it may need in the near future. Even during a wicked winter weather, when AAA was unable to help me, two of the service team staff drove 35 minutes to my place of employment to pick up my vehicle and return it to inspect the brake system, and expected nothing in return. Thanks to Gene, Joe, & the entire team at Klaben, you have made me loyal to Klaben Ford! More

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Treated like Family My family has purchased Fords from this dealership for about 30 years. I was the last one in the line, and have purchased 3 Ford at Klaben. I have tak My family has purchased Fords from this dealership for about 30 years. I was the last one in the line, and have purchased 3 Ford at Klaben. I have taken all of them to be serviced there. I always receive a friendly welcome, and the best care of my vehicles. Mike is the greatest with the knowledge of my vehicles, and helps all the time with the best advice for my repairs. I always recommend the Klaben Ford Lincoln Dealership in Kent for anyone who needs repairs. More

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great job I have been dealing with Kenny King for over 20 years. Always has givin' me a great deal. Just sold me 2 more cars. very happy with the deal. He works I have been dealing with Kenny King for over 20 years. Always has givin' me a great deal. Just sold me 2 more cars. very happy with the deal. He works hard to get you the deal you want. More

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Quality Service with a Smile I would like to start this review with the fact that for years I was a Buick owner. Switching to Ford (a Fusion) and getting a new car from Klaben wa I would like to start this review with the fact that for years I was a Buick owner. Switching to Ford (a Fusion) and getting a new car from Klaben was one of the best decisions I have made. Their service, especially the body shop, has been very good. They took my car for repair and I did not have to wait for an appointment. I didn't have it sitting around while I drove the loaner. Their concern for me is outstanding and I am a first time Ford owner. I believe that we owners of Klaben products, all get the same TLC. I have had other new cars and no one has cared for me and my car like Klaben employees have. I will return for my next new car, my next oil change and tire rotation and whatever else I need. By the way, the cookies and donuts in the waiting area are very good! Service with a smile and a treat component. More

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Great Staff was very helpful and very informative. I would highly recommend him. he explained every detail step by step so that I could make an informed de Staff was very helpful and very informative. I would highly recommend him. he explained every detail step by step so that I could make an informed decision. More

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Customer for life! We were so upset to hear that our F150 needed a long list of repairs. Rather than sink a bunch of money into an older vehicle, my husband and I decid We were so upset to hear that our F150 needed a long list of repairs. Rather than sink a bunch of money into an older vehicle, my husband and I decided to evalauate new vehicles. We were blown away by the friendliness and patience of our salesman, Buddy! He really listened to what we were and were not looking for, made some great recommendations, and gave us time to make our decision! We were also impressed with the generous trade-in value we received for our F150! Thanks for making such a stressful situation an enjoyable experiece! More

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Beyond Incredible, As ALWAYS!!!! We have purchased a number of vehicles at Klaben Ford-Lincoln and we always work with Dan Peters without exception! Dan knows the Ford/Lincoln produc We have purchased a number of vehicles at Klaben Ford-Lincoln and we always work with Dan Peters without exception! Dan knows the Ford/Lincoln products better than most and can immediately answer any questions we may have! Our most recent purchase was a 2015 Lincoln MKC. Cars today are not just a car body with an engine, steering wheel and transmission, rather they are technological marvels. Dan Peters knows the Lincoln technology so well it is as if he designed everything himself! Dan's interpersonal skills are beyond compare and he ALWAYS makes you feel at ease! Dan knows how to execute to totally positive customer experience, his honesty and sincerity are extremely noticeable form the first "Hello"! I have repeatedly told Rich Klaben (owner) that Dan Peters is, "a sales consultants sales consultant" in the same regard as referring to an excellent doctor as a "doctor's doctor! Dan will do whatever it takes to make sure you are comfortable with the transaction even in situations where have changed our minds mid-stream I might add, and leave with a totally different vehicle, not at Dan's urging but our indecisiveness at the time. We have referred family and friends to Dan and we always hear how much they enjoy working with Dan and ask for him at the next occasion they are purchasing a vehicle! To sum it up, Dan Peters is the best there is, period! Rich Klaben is very fortunate to have Dan Peters working with him! Thank you Dan again, for making our experience amazing!!!! More

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Great Experience at Klaben Ford Lincoln Whether purchasing a Ford Explorer or a Lincoln MKZ, Klaben Ford Lincoln and our salesperson, Terry Baughman, have always made our experience a very p Whether purchasing a Ford Explorer or a Lincoln MKZ, Klaben Ford Lincoln and our salesperson, Terry Baughman, have always made our experience a very pleasant one. Terry is quite knowledgeable and always seeks to please. No pressure, only a relaxed, friendly atmosphere. Klaben should be very proud to employ such a quality individual and salesperson. More

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LOVE this dealership ! My husband and I have purchased many vehicles from this dealership. We work closely with Terry Baughman. He has always been professional yet very fr My husband and I have purchased many vehicles from this dealership. We work closely with Terry Baughman. He has always been professional yet very friendly with us. He works hard to get us what we want in the price range we need. He has never tried to hard sell us into buying out of our payment range. He takes all the time we need from start to finish. I feel confident in buying from him.. I also am very happy with the service department. They are able to schedule my car during times that are convenient for me, they always get the job done and they leave the car immaculate. I also appreciate the review of the work they did when I go in to pick up my car. Awesome dealership all the way around. More

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LOVE MY FUSION Bob Paytas was not your normal salesman. He was NOT pushy at all. He explained everything and helped me to make a GREAT decision. I previously owne Bob Paytas was not your normal salesman. He was NOT pushy at all. He explained everything and helped me to make a GREAT decision. I previously owned the Ford Taurus - actually three of them so it was a tough decision buying a Fusion over the new Taurus. The new Fusion basically is the old Taurus. Bob spent extra time with me at delivery explaining the multitude of things the car does. Even had to meet with him later to "retrain" me. Definitely will refer him to others and return to him when I purchase my next Fusion. Always have Klaben service my vehicles too. They are very competent. More

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