Jody Cruce | Page 29

Worst Service I ever had on any car I've owned (35 years) 1st service (oil change and tire rotation) of our new jeep and the service tech used a air gun to tighten the wheel nuts on my $56K jeep. No torque w 1st service (oil change and tire rotation) of our new jeep and the service tech used a air gun to tighten the wheel nuts on my $56K jeep. No torque wrench was used! When I asked the service advisor he said they only have 90 psi for the air gun and all dealers do it that way! I stated you could have 90 psi and still have the air gun over torque the lug nuts. I asked them to torque the lug nuts properly. Service tech smirked at me and then went around with a torque wrench. I stated you need to loosen the wheel nuts and retorque them properly as he laughed at me... I told them if you don't know what they are doing they should not work on cars! Spoke with Service manager and he re-torqued the wheel nuts, but no apology just have a nice day. Would not want to own the other cars and jeeps they worked while I watching them. They did the same thing to at least 4 other vehicles while I was there. Oil was spilled on the engine cover and smelled oil all the way home (more than the usually oil on the exhaust). Oily finger prints on the hood and fender too. Need to wash the Jeep when I got home because of oily finger prints. I hope the used the correct oil... 5w30! When we purchase the Jeep, Jody & Chris assured us that they had a great service and would not be disappointed. I was shocked at the service and how they treated my $56K jeep! More

by JHOLLC Verified Customer Verified Customer

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Best Experience buying a car ever! The team at Palmer is first class, they worked hard to earn my business. Jay Starkz was exceptional to work with, Eric Palmer was very detailed and bu The team at Palmer is first class, they worked hard to earn my business. Jay Starkz was exceptional to work with, Eric Palmer was very detailed and buttoned up in the business department. I have purchased a few cars from this dealer in the past and I will continue to take my business to them. Very honest and fair! More

by JLAMBERT5 Verified Customer Verified Customer

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Amazing as always I have been coming here for years and service and sales are exceptional. Never have to wait and always honest in pricing and service. Best around!!!! I have been coming here for years and service and sales are exceptional. Never have to wait and always honest in pricing and service. Best around!!!! More

by tsyacoub Verified Customer Verified Customer

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Another excellent service visit on my Trackhawk! My master service advisor Roberto always treats my vehicles like they were his own. Definitely ten star service. master service advisor Roberto always treats my vehicles like they were his own. Definitely ten star service. More

by pdecamp Verified Customer Verified Customer

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Always enjoy coming in for services on my vehicle. Everyone is always friendly and helpful. Most services performed are done within a timely manor and could not complain at all. Highly recommended!!!! Everyone is always friendly and helpful. Most services performed are done within a timely manor and could not complain at all. Highly recommended!!!!! More

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Great experience with the sales team . The service department tried there best to repair my defective Jeep Wrangler that was engineered incorrectly now they can buy it back . department tried there best to repair my defective Jeep Wrangler that was engineered incorrectly now they can buy it back . More

by CCOSTABILE284 Verified Customer Verified Customer

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Nice and pleasant people to deal with..Cole the sales associate was awesome and the sales manager was also very helpful. Thanks for everything guys associate was awesome and the sales manager was also very helpful. Thanks for everything guys More

by blconley202.bc Verified Customer Verified Customer

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Excellent My Mother and I stopped in to look at the Dodge Rams 1995 (rest her soul she passed 1999) like Walker Texas Ranger used in his series . Jody came out My Mother and I stopped in to look at the Dodge Rams 1995 (rest her soul she passed 1999) like Walker Texas Ranger used in his series . Jody came out in the lot and asked us could he help !No thank you we were just looking and I told Jody about Mother and I both liked Walker Texas Ranger Chuck Norris drove a Dodge Ram so it had an appeal . Jody invited us in to see what we could work out I figured I could not afford it. Jody came up with a figure for $450.00 a month. I thought still more than my V.A. Comp. would allow. Mother said she could give me $100.00 a month to go ahead and get it. I was on my way home in an $18,000.00 new Dodge Ram, I had to build a special step for Mother to get in the cab with.So I have been "Horse Trading" with Palmer Dodge since and to be honest $200,000.00's worth of cars , trucks ,jeeps and etc. They have and always will be like family too me and the service at Palmer Dodge is Top Notch. "Sunny" Michael Ashley Ousley. More

by ousleym Verified Customer Verified Customer

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Amazing Service and Oil Changes These are customer centered representatives of Dodge who care about their customers. It's like cradling my baby in soft blankets and knowing the sitte These are customer centered representatives of Dodge who care about their customers. It's like cradling my baby in soft blankets and knowing the sitter will never leave her side. Keep up the great stuff, Palmer Dodge Service! More

by mikehardersen Verified Customer Verified Customer

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Dealership took great care in what I was looking for! Had a great experience bought the jeep I saw I highly recommend Palmer to anyone that wants to buy a jeep. They are very professional a great experience bought the jeep I saw I highly recommend Palmer to anyone that wants to buy a jeep. They are very professional More

by jason.duran09 Verified Customer Verified Customer

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