Jody Cruce

Very disappointing. Purchased my Rubicon from Palmer's a month ago. I wanted Rubicon with side steps because it was too tall for my kids. The sales people said parts tea Purchased my Rubicon from Palmer's a month ago. I wanted Rubicon with side steps because it was too tall for my kids. The sales people said parts team can help with it. They showed me options to choose from and luckily they had the side steps that I wanted in stock. They asked me if I wanted to pay out of pocket or include it in my car price deal. Decided to include in a car price -> signed a contract -> Got a new car key and made sure when we had to come back for the side steps with sales ppl -> they said "parts team will give you a call when they are available". "Sounds perfect. Give me a call anytime. Bye!". -> Waited over a week, never got a call from them. so I had to call. -> Parts team said that sales and finance team did not include the side steps in my car price by accident, so asked if I could pay $1k out of my pocket. -> I said "I could. but please double check with sales or finance if they could change the contract or do anything about it before I pay and make an appointment.". "Sure, will do". -> Never called like the last time. -> I called the sales to see how he handles it. the answer was that he was getting different answers from a manager and finance team so be would give me a call after checking with them. -> has been a week, never called again. Super irresponsible, Untrustworthy. Lack of customer service. Just need to sell their cars 💵💵💵 I'm purchasing and installing my side steps from others. Never going back to Palmer's. More

by Hyejin Verified Customer Verified Customer

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Had an issue with my jeep and they were able to figure it out in about 2 days. Amazing considering the last shop just held on to it for 2 weeks and still couldn’t give me a diagnosis. out in about 2 days. Amazing considering the last shop just held on to it for 2 weeks and still couldn’t give me a diagnosis. More

by andrewraygoza2015 Verified Customer Verified Customer

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Great service, great follow up and great experience. I have purchased several vehicles from Palmer Dodge and always a pleasure to work with them, including the service department. Casey Cruce was awesom I have purchased several vehicles from Palmer Dodge and always a pleasure to work with them, including the service department. Casey Cruce was awesome to work with. More

by garyroyal Verified Customer Verified Customer

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This dealership is a always a joy to work with. They are always professional and courteous! They are always professional and courteous! More

by ELITEMOTORS45 Verified Customer Verified Customer

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★★★★★ Palmer Dodge & Dave Keller = Perfection! Routine maintenance has never been this easy! Dave Keller at Palmer Dodge provided next-level service—professional, efficient, and genuinely cares Routine maintenance has never been this easy! Dave Keller at Palmer Dodge provided next-level service—professional, efficient, and genuinely cares about customers. He kept me informed, made sure everything was done right, and had me back on the road in no time. The team here operates like a well-oiled machine, and the customer service is second to none. If you want a stress-free experience and top-tier care for your vehicle, Dave Keller is the guy to see! Highly recommend! More

by robertsparadigm Verified Customer Verified Customer

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★★★★★ Exceptional Service at Palmer Dodge! Brought my car in for routine maintenance, and Dave Keller made the entire experience effortless. From start to finish, he was professional, atten Brought my car in for routine maintenance, and Dave Keller made the entire experience effortless. From start to finish, he was professional, attentive, and went the extra mile to ensure everything was done perfectly. Service was quick, thorough, and top-quality—Palmer Dodge truly sets the standard. If you want a dealership that values its customers and delivers outstanding care, this is the place to go. Ask for Dave Keller—you won’t be disappointed! More

by robertsparadigm Verified Customer Verified Customer

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★★★★★ Unmatched Service at Palmer Dodge! I brought my vehicle in for routine maintenance at Palmer Dodge, and I have to say—this place is a cut above the rest! From the moment I walked in I brought my vehicle in for routine maintenance at Palmer Dodge, and I have to say—this place is a cut above the rest! From the moment I walked in, I was treated like a VIP. Dave Keller went above and beyond to make sure everything was done quickly, efficiently, and with absolute precision. He took the time to explain everything, ensuring I was completely informed and comfortable with the process. The service was fast, professional, and thorough, and my car is running better than ever. It’s rare to find a place where you feel this taken care of—Palmer Dodge has definitely earned a customer for life. If you need maintenance or repairs, do yourself a favor and ask for Dave Keller—you won’t regret it! Highly recommend! More

by robertsparadigm Verified Customer Verified Customer

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“Palmer Dodge went above and beyond! David Keller, Kyle Kammers, Luis, Hiram, Kim, Sarah, and Richard provided top-notch service—fast, professional, and honest. My vehicle runs like new. David Keller, Kyle Kammers, Luis, Hiram, Kim, Sarah, and Richard provided top-notch service—fast, professional, and honest. My vehicle runs like new. Highly recommend!” More

by robertsparadigm Verified Customer Verified Customer

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Kim, as always, took great care of me. Quick oil change while I waited in the lobby. Quick oil change while I waited in the lobby. More

by mark.walters Verified Customer Verified Customer

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Fantastic service department. They did a great job on my truck. I live about 40 miles from Palmer dealership. I have two other dealerships within 10 miles of me, but I would rat They did a great job on my truck. I live about 40 miles from Palmer dealership. I have two other dealerships within 10 miles of me, but I would rather take my truck to Palmer then the other two dealerships. I've tried taking my truck to the other two dealerships for service, but every time my truck stayed there for weeks upon weeks and not everything was resolved. Keep up the good work Palmer. More

by CH Verified Customer Verified Customer

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