Jimmy G

Salesperson did not do his homework before I came in for my appointment. I originally spoke with a sales manager and told him what I was looking foe bi have leased 5 Acuras from this same dealership. I want my appointment. I originally spoke with a sales manager and told him what I was looking foe bi have leased 5 Acuras from this same dealership. I wanted to come in and test drive the ADX. Always leased the MDX. I came in and was passed on to a salesperson who did not get or read the notes on why I came in. Very frustrating. More

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Didn’t help us when we had critical work needed. Try to upsell large amounts of work for every maintenance visit. Try to upsell large amounts of work for every maintenance visit. More

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Always a pleasure to deal with metro Acura of Framingham, Trevor in the service department always goes above and beyond to make sure your vehicle is serviced in and out in a timely manner…. Trevor in the service department always goes above and beyond to make sure your vehicle is serviced in and out in a timely manner…. More

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Sales and finance fantastic. That’s why I gave 3 stars. Service and part’s condescending and arrogant( The Manager of all people). Would not help out with dealership issue and That’s why I gave 3 stars. Service and part’s condescending and arrogant( The Manager of all people). Would not help out with dealership issue and when he did kept saying he was going out of his way. What else do you want me to do. You don’t even take your vehicle here anymore keep in mind I’ve got 50000 miles on a 2020 and did 2 oil changes elsewhere. Everything else was done at your dealership. Also all I needed was a new wheel lock remover. Cause the one in my vehicle wasn’t for my vehicle which I bought brand new from you. And never had my tires done by anyone else. All you claimed was you use a universal tool to take them off. But why was mine wrong to begin with and when you gave me new to me it was so stripped and used tire shop would not use do to the didn’t want to damage anything. Then when called back got the oh you can pay for one 100.00 plus dollars. Or buy your tires here and we can help. I call bulls*#t….. All I want is correct new key as lost or misplaced at dealership anyways. More

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