David Meola

Always pleasant and accommodating, I highly recommend this dealership. The service department seems to be willing to actually do whatever they can to help you out, especially Nate. this dealership. The service department seems to be willing to actually do whatever they can to help you out, especially Nate. More

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Fair warning to fellow veterans and USAA members: confirm financing policies before visiting MetroWest Acura. I was explicitly told that management would not accept my preapproved USAA financing for the vehi financing policies before visiting MetroWest Acura. I was explicitly told that management would not accept my preapproved USAA financing for the vehicle. While that policy was disappointing, it is not the primary reason I cannot recommend this dealership. I also want to be clear that my salesperson, David Meola, was excellent. He was patient, honest, relaxed and never pressured me. He was a pleasure to work with throughout the appointment, and none of this review reflects negatively on him. The experience changed when Fabricio became involved. I had asked David whether they could get closer to the 5.21% rate and 72-month terms available through USAA. Fabricio came out with a revised payment worksheet using different terms—including 75 months—but the payments were still significantly higher. The entire vibe shifted and before I could properly review the new figures or understand the APR and amount financed, Fabricio had a louder tone and became very pushy. He insisted it was not a pressure tactic while telling me I had already been there a long time, needed to “push paper” immediately, and that another customer was there for the same vehicle—otherwise it was sold and “goodbye.” Mind you, this car had been for sale since July but apparently the phone was now ringing off the hook. For context, I had been there approximately one hour and fifteen minutes total, including inspecting and test-driving the car. I had arrived preapproved, with money available for a down payment, and prepared to purchase that day if the numbers made sense. Wanting a few minutes to understand a major financial commitment should not be treated as wasting anyone’s time. What began as genuine excitement about buying the vehicle ended with me walking out disappointed and certain that, if I continue shopping for an Acura, it will not be through MetroWest. To whoever purchased the car after I left, I hope the dealership included a new battery in the deal as the vehicle would not start for my test drive and had to be jumped :) More

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I had a wonderful experience purchasing my used Nissan Murano from MetroWest Acura. Dave was friendly, professional, and helpful throughout the entire process. The business managerJason was also excellent Murano from MetroWest Acura. Dave was friendly, professional, and helpful throughout the entire process. The business managerJason was also excellent and made the paperwork and financing easy to understand. The entire purchase was easy and stress-free, and I never felt pressured. Everyone made me feel comfortable and treated me respectfully. I’m very happy with my purchase and would highly recommend MetroWest Acura to anyone looking for a new or used vehicle. Thank you, Dave and the team, for making the experience so enjoyable! More

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