Dimetry Vieux

Good honest people. Willing to negotiate. We had a good experience. Bought a used car less than a year old. Willing to negotiate. We had a good experience. Bought a used car less than a year old. More

Print

I was disappointed with my experience at MetroWest Acura for my first oil change and tire rotation. My appointment was scheduled for 8:30 AM, and I was told it would take about an hour. Although I arrived o for my first oil change and tire rotation. My appointment was scheduled for 8:30 AM, and I was told it would take about an hour. Although I arrived on time, the garage doors didn’t open until 8:40. The service handler was not particularly friendly, and after my car was serviced, I received a text at 9:46 AM saying it was ready. I then waited an additional 25 minutes for someone to complete the paperwork and release my car, making the total visit nearly two hours. During that time, I had to repeatedly ask about my car rather than being kept informed or having someone come to assist me. I understand they were short-staffed, and the handler did explain that someone had recently given notice. However, I would have appreciated better communication, a more welcoming attitude, and a more efficient checkout process. Unfortunately, this was not the level of customer service I expected from Acura for my first service visit. More

Print

Always pleasant and accommodating, I highly recommend this dealership. The service department seems to be willing to actually do whatever they can to help you out, especially Nate. this dealership. The service department seems to be willing to actually do whatever they can to help you out, especially Nate. More

Print

thank you dimitri for the assistance with the purchase i greatly appreciate it and overall the dealer was good and saved me so much money and worked with me and my budget. greatly appreciate it and overall the dealer was good and saved me so much money and worked with me and my budget. More

Print

Low pressure to buy but great customer service my Dimitri. We felt comfortable and informed of our options. Dimitri. We felt comfortable and informed of our options. More

Print

Dimitri and Jas Cemetery and Jason G were very professional and knowledgeable and patient M professional and knowledgeable and patient M More

Print

Such a pleasure to purchase my used vehicle from MetroWest Acura. Dimetry was wonderful to work with. I loved their attentiveness to my needs. MetroWest Acura. Dimetry was wonderful to work with. I loved their attentiveness to my needs. More

Print

Classic bait-and-switch feel – this is exactly why people hate buying cars at dealerships. We were promised a specific vehicle with a certain mileage and took time off work to come in – only to find out t hate buying cars at dealerships. We were promised a specific vehicle with a certain mileage and took time off work to come in – only to find out the actual mileage was significantly higher. When we raised this, we were told the price had increased and that we should consider ourselves lucky to get this higher-mileage car at the originally quoted price. The used car manager, Korab Krasniqi, was arrogant, dismissive, and completely uninterested in resolving the situation. The General Manager, Brian Cho, was more professional, but showed the same lack of interest in making things right. Even getting our deposit back required multiple follow-ups. Not that we expected full transparency and integrity from a dealership transaction, but at other dealerships we’ve dealt with, management is at least smart enough to stop playing games before losing a customer. Not here. More

Print