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Jim Self

Overview Reviews (14) Inventory (618)

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Jim Self

Parts Manager

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.7

14 Reviews

Overview Reviews (14) Inventory (618)

4.7

14 Reviews

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14 Reviews of Jim Self

November 21, 2024

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Jake was excellent In handling the sale. He was on direct made negotiating easy. Turns out I had bought a truck from him 15 years ago and had no problems. He was on direct made negotiating easy. Turns out I had bought a truck from him 15 years ago and had no problems. More

by RICKTHELANDLORD

Verified Customer

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Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jake Blackman, Tracy Troll

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November 06, 2024

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Great service department with great staff! I would recommend anyone to get their GM vehicles serviced at Brogden! I would recommend anyone to get their GM vehicles serviced at Brogden! More

by Yong Kim

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tracy Troll, Brian Everhart, Brian Land, Jenah Huff, Scott Phegley, Todd Kelly

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Nov 07, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words! We truly appreciate you recommending Robert Brogden Buick GMC for GM vehicle service. Our team strives to provide excellent service, and it’s great to hear that you had a positive experience. We look forward to seeing you again for your future service needs! Sincerely, The Robert Brogden Buick GMC Team

November 01, 2024

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Employee Rating

Very helpful with a warranty on mirror. Great communication. I will definitely be going back for maintenance! Great communication. I will definitely be going back for maintenance! More

by Teaton2000

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Todd Kelly

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Nov 01, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review! We're thrilled to hear that you found our team helpful with the warranty on your mirror and that our communication met your expectations. We look forward to serving you again for your maintenance needs at Robert Brogden Buick GMC. Safe travels! Sincerely, The Robert Brogden Buick GMC Team

October 18, 2024

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For the most part the experience was great. The finance department was nit forthcoming with some details. For example nor wanting us choose gm finance but instead wanting us to go with other ba The finance department was nit forthcoming with some details. For example nor wanting us choose gm finance but instead wanting us to go with other banks..I did not like that More

by lovemoretambaoga

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Terrie Horton, Sebastien Granger, Lee Habiger, Brian Land, Dominik Warren, Sam Skid, Jenah Huff, Todd Kelly

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Oct 21, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the finance department at Robert Brogden Buick GMC. Your concerns about the financing options will be looked into, as we aim to provide transparency and choice to our customers. If you have any further questions or would like to discuss this matter, please feel free to contact us directly. We value your input and hope to serve you better in the future. Sincerely, The Robert Brogden Buick GMC Team

September 01, 2024

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Brian Land was awesome! He gave me great service. I got a great deal on four new tires and he had me in and out quickly with very good communication. He gave me great service. I got a great deal on four new tires and he had me in and out quickly with very good communication. More

by JimmyAcura

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tracy Troll, Terrie Horton, Peter Sargent, Sebastien Granger, Paul Levin, Brian Everhart, Brian Land, Jenah Huff, Scott Phegley , Jimmy Carpenter

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Sep 04, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Brian provided you with awesome service and helped you secure a great deal on your new tires. At Robert Brogden Buick GMC, we strive for quick and effective communication, and it’s great to know we met those expectations during your visit. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

August 21, 2024

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Employee Rating

I assume Jenah is with service? Service put the mudflaps and window vents on before we picked up our Canyon. Everything was great there. We had a ding that was also removed and that Service put the mudflaps and window vents on before we picked up our Canyon. Everything was great there. We had a ding that was also removed and that went smoothly as well. More

by DONALDSONJ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Peter Sargent, Paul Levin, Jimmy Carpenter

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Aug 22, 2024 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We're glad to hear that the service team did a great job installing the mud flaps and window vents on your Canyon and that the ding repair went smoothly. We appreciate you choosing Robert Brogden Buick GMC and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

August 18, 2024

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Employee Rating

We really trust Robert Brogden Buick GMC! I was quoted a price for 4 tires. We price checked with 2 other stores. They price was very fair. Can't imagine going anywhere else for service o I was quoted a price for 4 tires. We price checked with 2 other stores. They price was very fair. Can't imagine going anywhere else for service on our Buick Envision! Jenah was so helpful. She even applied a coupon that I was unaware of to the price of our tires! More

by hendrix100

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Jenah Huff

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Aug 19, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We appreciate your trust in Robert Brogden Buick GMC. It's great to hear that you found our tire pricing fair and that Jenah's assistance, including applying a coupon, made your experience even better. We look forward to serving you again for any of your Buick Envision's needs! Sincerely, The Robert Brogden Buick GMC Team

July 16, 2024

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Employee Rating

Professional, great service, David was excellent! Parts department were efficient & parts were put on in same day received. Parts department were efficient & parts were put on in same day received. More

by JPWDLW

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Paul Levin, Jimmy Carpenter, David Estrada

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Jul 17, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC! We appreciate your positive feedback and are thrilled to hear about your professional and great service experience with us. We're delighted that David provided you with excellent service, and we're pleased to hear that our parts department was efficient in getting your parts installed the same day. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 16, 2024

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Employee Rating

Made it easy as pie. Also friendly people. Adding words cause of word minimum. Weird. Also friendly people. Adding words cause of word minimum. Weird. More

by BigHoss69

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sebastien Granger, Paul Levin, Sam Skid

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Jul 17, 2024 -

Robert Brogden Buick GMC responded

Thank you for the kind words and positive feedback on your experience with us at Robert Brogden Buick GMC! We're thrilled to hear that we made things easy for you. Our team is always here to help, so please don't hesitate to reach out for your future automotive needs. Drive safe and see you next time! Sincerely, The Robert Brogden Buick GMC Team

June 22, 2024

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Employee Rating

Great experience from start to finish! Made an unfortunate situation with my car a great experience! I will definitely be recommending them to friends and family! Made an unfortunate situation with my car a great experience! I will definitely be recommending them to friends and family! More

by SPENCERMURRY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tracy Troll, Terrie Horton, Sebastien Granger, Brian Everhart, Lee Habiger, Brian Land, Jamaica Johnson, Alyssa Raby, David Estrada

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Jun 24, 2024 -

Robert Brogden Buick GMC responded

Thank you for the kind words, Spencer! We are delighted to hear that we could turn your unfortunate car situation into a positive experience. We truly appreciate your recommendation and look forward to serving you, your friends, and your family in the future. See you next time at Robert Brogden Buick GMC! Sincerely, The Robert Brogden Buick GMC Team

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