Jessica Phillips | Page 9

Came back to heiser for my second vehicular. friendly professional staff showing willingness to serve the customer.. initial contact was through true car . friendly professional staff showing willingness to serve the customer.. initial contact was through true car . More

by grosploch1 Verified Customer Verified Customer

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This was my first experience purchasing a vehicle with Heiser Toyota and will be my last. I purchased my vehicle on 09/01/2023 and have experienced several areas of concern since bringing the vehicle home Heiser Toyota and will be my last. I purchased my vehicle on 09/01/2023 and have experienced several areas of concern since bringing the vehicle home. Al provided me with a brief understanding and knowledge of my vehicle and the features it came with. However; there were several aspects that I did not know how to operate and did not discover until I read through the Toyota Camry quick guide. After I "purchased" the vehicle and was about to leave the dealership Al mentioned he forgot to tell me that the car could be remotely started and demonstrated how to do so. I opted to have auto armor applied to my vehicle (which was an additional expense of $1999). Al explained he would have the shop place touch-up paint on the several nicks I discovered and pointed out when looking at the vehicle prior to purchasing. Also, there was sticky residue on the rocker panel of the driver-side door and trunk that was promised to be removed and cleaned. When I received my vehicle, the nicks were not touched up and the sticky residue was still on the vehicle. I was not in a rush to get home, but after arriving at your dealership at 9:30 a.m. and first leaving at 3:00 p.m. that was a sufficient amount of time to fix and clean those areas. Additionally, when I washed the vehicle, the water beaded up on the car nicely where the auto armor was applied (as it is supposed to); however, it was highly noticeable when the water did not bead up in several areas that it was supposed to be. If this was not enough, when I went to use the rear seat cup holders there was a sticky residue and stains all over the interior. One would think this would be cleaned prior to the auto armor being applied since it was done to the interior and exterior. Upon looking at the I noticed a large scuff/scrape on the lower right front bumper of the vehicle. We brought it to Al's attention and he at first stated the shop could have touch-up paint placed over the top; however, that is not an option for a scuff that is into the plastic of the bumper and is raised so it would look poorly. He suggested having this portion of the car entirely fixed but it would have to go to the body shop and will take more time. Unfortunately, I did not have the time at the moment to wait for this piece to be fixed correctly as I needed the car to return to my job out of state and I had limited time off. With that said, I was not offered the opportunity to bring the vehicle back in a few months to have this issue corrected. If this option was available I would have come back to have it taken care of. 4. I have had messages appear on my dash stating maintenance is needed on the vehicle soon and that a new key fob has been detected. One would assume purchasing a vehicle from a dealership the necessary service has been completed and the vehicle's key fobs were correctly programmed to the car. After making a phone call to the dealership they explained service was completed, but they did not make sure the system was reset. As well as, I was told to bring my car back to the dealership to have the key reprogrammed to my vehicle as it was not correctly done the first time, hence the message. Now I am several states away and have to take time off of work to have the key reprogrammed to the vehicle I bought a week ago. Prior to writing this review, I attempted to contact the general manager, Jessica, to discuss my concerns privately. After waiting for a reply she chose to ignore and not address my concerns to correct Heiser's mistakes. She only apologized and offered to set up a time to review the vehicle's features. Since further issues arose with the vehicle I have attempted to contact her via phone but have not received a response back which has prompted this review to be given. It appears Heiser does not want to take the time to address and correct their mistakes. More

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You will never find a better place for service. Friendly, fast and efficient with superior customer service. They treat you like family! Friendly, fast and efficient with superior customer service. They treat you like family! More

by avick1325 Verified Customer Verified Customer

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Very pleasant purchase experience with no nonsense! One of the very few dealers left out there that are not taking advantage of their customers with greedy markups!! One of the very few dealers left out there that are not taking advantage of their customers with greedy markups!! More

by Tyreej Verified Customer Verified Customer

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Christine was friendly and courteous. She listened to what we wanted in a car and worked out the details for our trade in. She was good about communicating and if she couldn’t answer a qu She listened to what we wanted in a car and worked out the details for our trade in. She was good about communicating and if she couldn’t answer a question, she reached out to someone who could. She also followed up after the sale to make sure we were happy. Great saleswoman! More

by jday123 Verified Customer Verified Customer

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Chad was professional and courteous, quick communication, answered all of our questions in a timely manner. answered all of our questions in a timely manner. More

by jday123 Verified Customer Verified Customer

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We were working with Christine and she is very knowledgeable and patient. She helped us to find our dream car and also provided visual reviewing on similar cars, which facilitated our purchasing. knowledgeable and patient. She helped us to find our dream car and also provided visual reviewing on similar cars, which facilitated our purchasing. After we made decision, she provided us a good price with everything we were looking for. I would highly recommend Heiser Toyota in Milwaukee and Christine, if anyone is looking for Toyota vehicle. More

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Every one was kind, helpful and especially thorough in all explantions going through the prosses all explantions going through the prosses More

by donky4 Verified Customer Verified Customer

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Excellent service and guidance by Jessica in dealing with a unique transaction. Extremely professional with a personal touch. a unique transaction. Extremely professional with a personal touch. More

by PTHOMEY Verified Customer Verified Customer

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Everything was great. No issues and great service. Staff was helpful and knowledgeable. Would buy here again. No issues and great service. Staff was helpful and knowledgeable. Would buy here again. More

by jrwaraksa Verified Customer Verified Customer

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