Jessica Licona
Jessica Licona at Colonial Nissan of Medford

Jessica Licona

Service Customer Client Care Specialist Hablo Espanol!

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

4.8
435 Reviews

I have 3 dogs and 1 cat! I'm very determined person and I love reading and writing and spending time with my family and friends. Call me! I'm here to help you :)

4.8

435 Reviews

Write a Review

Dealership Experience

7 yrs, 9 mos

Industry Experience

7 yrs, 9 mos

Specialties & Trainings

Bilingual

435 Reviews of Jessica Licona

October 04, 2025

Dealership Rating
Employee Rating

The staff are great and very helpful. I appreciate their expertise. Always willing to answer any questions and offer advice. More

by KAREN.JANEIRO
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Bellizia, Joanne Sasso

Oct 04, 2025

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Bellizia, General Manager jbellizia@nissanofmedford.com

October 03, 2025

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I already did before, it was excellent but it’s kind of expensive to replace rotors & brake pads More

by MSMOLYAR57
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 03, 2025

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

October 01, 2025

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The staff was extremely friendly, and they finished my service in record time. They also had plenty of seating while waiting. More

by madaleegwulf
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Oct 01, 2025

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford. We look forward to having you as one of our valued customers for many more years to come! Joe Bellizia, General Manager jbellizia@nissanofmedford.com

September 25, 2025

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Colonial Nissan turned a very stressful situation for me and made it simple and easy. It was a very positive experience from beginning to end. Thank you to the team!! More

by rcarbone36
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Sep 25, 2025

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

September 25, 2025

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Always a very pleasant experience ~ everyone is friendly and easy to get along with ~ car was ready when they said it would More

by ge44
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Andy Bellizia, Joanne Sasso

Sep 25, 2025

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Joe Bellizia, General Manager jbellizia@nissanofmedford.com

September 24, 2025

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Employee Rating

They were kind, very quick and all the work was done well. Great staff and location More

by djcleavinger
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Sep 24, 2025

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

September 20, 2025

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1st time ever in my life where they take pictures and show you the issues under your car!!!! Such an amazing feature this office has!!!!! I been to nissan dealership in the past where they do not do this More

by CHRISTINA18LEE
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Recommend Dealer
Yes
Sep 20, 2025

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Bellizia, General Manager jbellizia@nissanofmedford.com

September 08, 2025

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Your team is amazing. They explained in detail what my service would be for the day and also, I had a tire blow out that was separate from my maintenance. Both were taken More

by susanarc15
Service Price Transparency
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Recommend Dealer
Yes
Sep 09, 2025

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

September 08, 2025

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Employee Rating

I would recommend this service center. And BTW, the communication from the service department was good. More

by michaelgerts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Sep 08, 2025

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

September 04, 2025

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Employee Rating

Like the free Lyft accommodations available. Fast and easy service provided when you have an appointment. More

by mclaughlinjenel
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Sep 04, 2025

Colonial Nissan of Medford responded

Thank you for this feedback! We sincerely appreciate your business and look forward to serving you again. Alex Chase, Service Manager achase@nissanofmedford.com

Sep 09, 2025

Colonial Nissan of Medford responded

Thank you for your feedback, it is not the five star review we wish for but we will continue to try to provide great service. Thank You, Joe Bellizia

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