Joanne Sasso
Joanne Sasso at Colonial Nissan of Medford

Joanne Sasso

Service Advisor

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

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4.9
576 Reviews

Dealership Experience

18 yrs, 1 mo

Industry Experience

44 yrs, 4 mos

Languages Spoken

English English

4.9

576 Reviews

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576 Reviews of Joanne Sasso

October 09, 2026

Dealership Rating
Employee Rating

Great customer service from every department. I am a repeat customer and will continue to visit this business More

by wellanda
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

Oct 09, 2026

Colonial Nissan of Medford responded

Thank you for the five-star rating and for choosing us again! Knowing that the service on your Kicks from every department met your expectations means a lot to our team. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

October 06, 2026

Dealership Rating
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Service was very good all around good experience I would bring all my vehicles to them More

by SAMMY122751
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 06, 2026

Colonial Nissan of Medford responded

Knowing the service on your Nissan Sentra met your needs means a lot to our service team. We appreciate your trust in bringing all your vehicles to our dealership. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

October 05, 2026

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Employee Rating

I chose Joanne as my service provider because she is always helpful and kind. I will choose her every time I schedule my appointment. She makes the entire process less stressful. More

by Jlrevvy
Service Price Transparency
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Recommend Dealer
Yes
Oct 05, 2026

Colonial Nissan of Medford responded

Knowing that Joanne’s support made your appointments less stressful means a great deal to our service team. Thank you for trusting our team with the service on your Nissan Rogue. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

October 02, 2026

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I had a wonderful experience with the service team. My car recently needed repairs, and from the moment I brought it in, everyone was professional, friendly, and incredibly helpful. They took the time More

by Laura Stout
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

Oct 02, 2026

Colonial Nissan of Medford responded

Our service team was pleased to guide you through the repair process for your Nissan Rogue. Knowing our clear communication and attention to detail helped ease a stressful situation means a lot to us. Thank you for recommending our dealership and for trusting us with your vehicle. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

September 29, 2026

Dealership Rating
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They were awesome exceeded my expectations. Great customer service and the service went well and completely satisfied More

by dlprescod
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

Sep 29, 2026

Colonial Nissan of Medford responded

We’re glad the service on your Nissan Rogue exceeded expectations and left you completely satisfied. Your kind words about our team’s customer care mean a lot to us. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

September 28, 2026

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Service advisor and Service manager were very helpful prior to making my appointment, with the likely outcomes of a complicated manufacturer's recall explained in plain language, and very customer orient More

by richdouglas
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

Sep 28, 2026

Colonial Nissan of Medford responded

Your mention of our plain-language explanation of the recall outcomes highlights how our service department approaches complex issues. Knowing that scheduling your appointment and understanding the recall felt straightforward and customer oriented means a lot to us. We appreciate your rating and look forward to serving you and your Nissan Leaf again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

September 28, 2026

Dealership Rating
Employee Rating

Excellent, excellent, excellent service every time I bring my car in for service. Always friendly and informative. More

by Wlacapria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

Sep 28, 2026

Colonial Nissan of Medford responded

Knowing that each service visit for your Nissan Rogue feels friendly and informative means a lot to our team. We’re happy to keep providing excellent care for your Rogue. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

September 28, 2026

Dealership Rating
Employee Rating

Great experience - super helpful and attentive! Car is running like a dream. Happy to return! More

by ripleymo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

Sep 28, 2026

Colonial Nissan of Medford responded

Attentive care is at the heart of how our service department operates. Knowing your Rogue is running like a dream and that you’re happy to return means a lot to our team. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

September 28, 2026

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The BEST! They care and treat you like family! They take care of you right away, I’m a customer for life!!!! More

by knesmachnov
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

Sep 28, 2026

Colonial Nissan of Medford responded

Your comment about feeling like family reflects how our service department treats every guest. Knowing we could handle the service on your Rogue Sport right away is truly rewarding, and thank you for trusting our team. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

September 18, 2026

Dealership Rating
Employee Rating

As always service was excellent. Never have had any issues with the people or service. More

by Wlacapria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

Sep 18, 2026

Colonial Nissan of Medford responded

Knowing that our service for your Nissan Rogue has been consistently excellent is rewarding. Your kind words about our team mean a lot to us. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

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