Jesse Martins | Page 3

Greenway Kia West responded

It is a pleasure to have you choose Greenway Kia West for your vehicle needs. I am glad that Galina Lappo and Jesse Martinez provided such a professional experience while assisting you. We strive to provide transparent pricing and an ease of purchase for every guest in the Orlando and Winter Garden area. I will be sure to share your kind words with them. We look forward to seeing you for your next scheduled maintenance. Anas Lazaar General Manager

Greenway Kia West responded

We are committed to providing top-tier care for your vehicle. It is rewarding to hear that our team ensured every concern was addressed with excellent service. We look forward to seeing you for your next scheduled maintenance. Joel Hernandez Service Manager

Greenway Kia West responded

We are very proud to hear that you had such a great experience with our service department. I will be sure to share your kind words with Brett, as he always works hard to understand vehicle issues quickly and provide clear, professional guidance. Delivering exceptional care and technical expertise is what we aim for every day at Greenway Kia West, and we are glad our team took such good care of you. Thank you for trusting us with your automotive needs in the Orlando and Winter Garden area, and we look forward to welcoming you back for your next scheduled maintenance. Joel Hernandez Service Manager

Greenway Kia West responded

We are glad to hear that your overall experience during your recent visit was pleasant. Providing dedicated care to our guests throughout the Orlando and Winter Garden area is very important to us, and we appreciate your patience during busy periods in our service department. Thank you for choosing Greenway Kia West, and we look forward to welcoming you back for your next scheduled maintenance. Joel Hernandez Service Manager

Greenway Kia West responded

We understand your frustration regarding the wait time and the unavailability of the courtesy ride during your appointment. Providing a smooth and efficient experience is important to us, and we regret that we fell short of your expectations during a busy period at our facility. Please visit the dealership or call our main line and ask for me directly so we can resolve this for you. Joel Hernandez Service Manager

Greenway Kia West responded

Nos alegra mucho saber que todo nuestro equipo, desde las personas que reciben los carros hasta el personal de la oficina, le brindó una atención muy atenta y de excelente calidad. En Greenway Kia West nos esforzamos diariamente por ofrecer un proceso cómodo, transparente y con total facilidad de compra para todos nuestros clientes de Orlando y Winter Garden. Le agradecemos su confianza en nosotros y esperamos tener el placer de darle la bienvenida nuevamente en su próximo mantenimiento programado o futura compra. Anas Lazaar General Manager

Greenway Kia West responded

We are incredibly proud to hear that Tony, Mark, and our entire team always look out for you and provide such nice, attentive care for your vehicle. Delivering a premium experience and maintaining clear communication with our guests is exactly what we strive for every single day at Greenway Kia West. I will be sure to share your wonderful feedback with Tony, Mark, and the rest of the staff, as they take great pride in serving our community throughout the Orlando and Winter Garden area. Thank you for your continued trust and support, and we look forward to welcoming you back for your next scheduled maintenance! Joel Hernandez Service Manager

Greenway Kia West responded

We are proud to hear that you experienced the best customer service during your recent visit. I will be sure to share your kind words with Jesse, as he always works hard to promptly resolve any concerns and provide exceptional care for our guests and their vehicles. Delivering a premium experience and complete dedication is what we strive for every day at Greenway Kia West, and we are glad we could get your Kia K5 back in perfect shape. Thank you for choosing us here in the Orlando and Winter Garden area, and we look forward to welcoming you back for your next scheduled maintenance. Joel Hernandez Service Manager

Greenway Kia West responded

We are thrilled to hear that you felt completely confident during your recent visit and that our personnel provided excellent service. Keeping you well-informed with a complete, detailed report of the job done is exactly what our certified technicians aim for every single day at Greenway Kia West. Thank you for trusting us with your vehicle care here in the Orlando and Winter Garden area, and we look forward to welcoming you back for your next scheduled maintenance. Joel Hernandez Service Manager

Greenway Kia West responded

We understand your frustration regarding the excessive wait time to retrieve the vehicle due to a system outage, as well as the financial impact this delay had on your scheduled work route. Providing timely service and a smooth experience is important to us, and we regret that we fell short of your expectations during your recent visit to our facility. Please visit the dealership or call our main line and ask for me directly so we can resolve this for you. Joel Hernandez Service Manager