Jesse Martins | Page 10

Greenway Kia West responded

Hi Andreina, Thank you for the amazing review and for choosing Greenway Kia West. We truly appreciate all the kind words. It is great to hear that your experience was fast, comfortable, enjoyable, trustworthy and unforgettable. We are grateful for your confidence in our team and we look forward to welcoming you back on your next visit. If you ever need anything in the future, we are always here to help. Anas Lazaar General Sales Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi aliesow4, Thank you for the great review and for choosing the service department at Greenway Kia West. I am glad to hear he was excellent, helpful, and able to get everything completed on time for you. It means a lot to know you had such a positive experience. If you ever need anything on future service visits, I am always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi AnishaR, Thank you for sharing your feedback. I am very sorry to hear that you felt dismissed and that your concern required several attempts before being addressed. That is not the experience we want any guest to have, and I understand how frustrating that must have been for you. I want to review what happened during your visits so I can understand where our communication and follow through fell short. Your comments about customer satisfaction are especially important, and I take them seriously. Please reach out to me directly when you are able so I can speak with you, go through the details, and work toward resolving this properly. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi grant6959, Thank you for taking the time to share your experience. I am sorry that your oil change took longer than the estimate you were given. A delay of more than three hours for a scheduled appointment is not acceptable, and I understand why you were frustrated. I am also concerned to hear your impression of the interaction you witnessed in the service office. Our guests should never see anything that gives the impression of tension or disrespect among team members. I appreciate you mentioning it, and I will address it directly with the staff involved. I would like to review what happened during your visit so I can understand the cause of the delay and ensure we provide better communication and a smoother experience in the future. Please reach out to me when you are able. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Dr. Akram, Thank you for the great review and for choosing the service department at Greenway Kia West. I am glad to hear that your service advisor provided excellent support and that you would highly recommend us. I understand the survey process can feel a bit long, and I appreciate you taking the time to complete it and share your experience. If you ever need anything in the future, I am always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Caiomodelli, thank you for sharing your experience! We’re thrilled to hear Jesse provided such helpful, polite, and professional service. He’s a great part of our Kia service team at Greenway Kia West, and we’ll be sure to recognize him for his great work. We appreciate your loyalty and look forward to seeing you for your next service visit! — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

Hi Caiomodelli, thank you for the fantastic feedback! We’re so glad to hear that Jesse made your visit a great one with his helpful and professional service. He’s an important part of our Kia service team at Greenway Kia West, and we’ll be sure to share your kind words with him. We truly appreciate your loyalty and look forward to seeing you for your next service appointment! — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

Hi David, thank you for your thoughtful review! We’re so glad to hear that your service representative took the time to clearly explain everything and made your visit a positive experience. Our Kia service team at Greenway Kia West takes pride in providing transparent communication and excellent care every step of the way. We truly appreciate your trust and look forward to seeing you again for your next service visit! — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

Thank you, Kendra, for your 5-star review! We’re so glad to hear that Jesse took great care of you and made your visit quick and easy. Providing fast, friendly, and reliable Kia oil change and maintenance service is what we’re all about at Greenway Kia West in Orlando. We truly appreciate your trust and look forward to seeing you again at your next visit! — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

Greenway Kia West responded

Thank you, Drean, for your wonderful 5-star review! We’re delighted to hear that you received great customer service and that our team kept you updated throughout your visit. Providing professional, timely, and friendly Kia service is what we strive for every day at Greenway Kia West in Orlando. We truly appreciate your recommendation and look forward to assisting you again soon! — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com