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Jerry Hood
Jerry Hood | Page 5
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
485 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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485 Reviews of Jerry Hood
September 21, 2024
My car was picked up and brought back to me, which is an excellent feature Ford has implemented. This makes having service much more convenient. All employees are friendly and professional. excellent feature Ford has implemented. This makes having service much more convenient. All employees are friendly and professional. More
by ClariceColetta
Other Employees Tagged: Justin Barrett, Adreana Munoz
September 09, 2024
Zach service rep did a great job explained everything so I am very happy with service. I am very happy with service. More
by jwsteff
Other Employees Tagged: Zach Pobuta
September 07, 2024
From Sales (Steve Ursin) to Service (Mike Waddle) I am a 40 year customer and would never even consider going to a different dealership for sales or service. Mike Waddle/Service even buffed out a scratch I 40 year customer and would never even consider going to a different dealership for sales or service. Mike Waddle/Service even buffed out a scratch I didn't realize was on my fender. That's just one example of going over and above! Thanks AH Ford! More
by J9
Other Employees Tagged: Steve Ursin, Mike Waddle , Joe Baez
August 29, 2024
Everytime I bring my car in for service, I'm greeted by a service advisor that is always friendly and professional. They always give me updates and my vehicle is always returned clean. AH Ford is the best service advisor that is always friendly and professional. They always give me updates and my vehicle is always returned clean. AH Ford is the best dealership I have ever been to. More
by RedST
Other Employees Tagged: Ikram "Ike" Alam, Lou Alfano , Trevor Metling
August 23, 2024
Multiple repeat customer with Lonnie Catanese , it's always a pleasure and the best deal anywhere always a pleasure and the best deal anywhere More
by jim.ruggiero
Other Employees Tagged: John Guido, Jr., Lonnie Catanese, Jose Gutierrez, Teddy Dziedzic , Israel Gonzalez, Brian Powell
August 17, 2024
Lonnie Catanese made the vehicle buying process quick and painless. I never felt pressured but felt well-informed and well taken care of. Great experience! painless. I never felt pressured but felt well-informed and well taken care of. Great experience! More
by Khbrej
Other Employees Tagged: Lonnie Catanese, Jose Gutierrez, Teddy Dziedzic , Joe Baez, Israel Gonzalez, Brian Powell
August 16, 2024
Just bought a new 24 Mustang from Sam Vasco. Sam went above and beyond to find, pick up from another dealer, and deliver a car that I love. I’d highly recommend that you see Sam for your next Sam went above and beyond to find, pick up from another dealer, and deliver a car that I love. I’d highly recommend that you see Sam for your next vehicle purchase! More
by dwberkow
Other Employees Tagged: Sam Vasco, Teddy Dziedzic , Brian Powell
August 15, 2024
Exceptional customer care and quality service. I can’t give enough praise to Justin Barret for his going above and beyond to make sure all is right. I can’t give enough praise to Justin Barret for his going above and beyond to make sure all is right. More
by Roni
Other Employees Tagged: Mike Waddle, Nicole Bayne , Justin Barrett
July 27, 2024
There is no Ford like Arlington Heights Ford! Thank you to Elliott, John Guido Jr. and the rest of the AH Ford Crew for taking exceptional care of me! Always! Excited to own my 3rd Ford Vehicle! Thank you to Elliott, John Guido Jr. and the rest of the AH Ford Crew for taking exceptional care of me! Always! Excited to own my 3rd Ford Vehicle! Big Thank you to Mr. Jerry Hood for always providing thorough service and care, each and every time! Thank you Ford Family! Eva Poznanski More
by Eva P
Other Employees Tagged: John Guido, Jr., Elliott Reichel , Joe Baez, Dan Szwec, Anthony Wojciechowski
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