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Jerry Hood
Jerry Hood | Page 5
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
491 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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491 Reviews of Jerry Hood
October 26, 2024
Arlington Heights Ford has always exceeded our expectations-with its quality and customer service! This is the reason we buy ALL of our vehicles here!! John Guido Jr, Elliot Reichel and Sam Vasco expectations-with its quality and customer service! This is the reason we buy ALL of our vehicles here!! John Guido Jr, Elliot Reichel and Sam Vasco went out of their way to get us into the vehicles of our dreams!! We refer all of our friends to this dealership!! More
by dbaranrandf
Other Employees Tagged: John Guido, Jr., Sam Vasco, Elliott Reichel , Joe Baez
October 22, 2024
Great service and mechanics. We bought our first car 1997 at Arlington Heights Ford. Friendly service. We bought our first car 1997 at Arlington Heights Ford. Friendly service. More
by josephwfoss1209
Other Employees Tagged: Mike Waddle
October 17, 2024
I highly recommend AHF for Servies and Sales. Easy to make appointments and well informed thru the service department. Easy to make appointments and well informed thru the service department. More
by jeffroberts
Other Employees Tagged: Mike Waddle, John Burzawa , Anthony Wojciechowski
October 12, 2024
The service is always excellent and the people go above and beyond with courtesy and information and beyond with courtesy and information More
by Linda
Other Employees Tagged: John Burzawa
October 08, 2024
Mike took excellent care of me! Answered all my questions and great service! It was nice to see Jerry too! He also answered a question when I first came in. Everyone always goes a Answered all my questions and great service! It was nice to see Jerry too! He also answered a question when I first came in. Everyone always goes above and beyond! Last time I had Tony and he was very helpful as well! Great place! Thank you! More
by loveneverfails
Other Employees Tagged: Mike Waddle , Anthony Wojciechowski
September 28, 2024
Exceptional Ser from JB the Ser Adv took care of what I asked him to from the recall to the from end shaking all in a great amount of time Great dealership definitely allot better I mean allot from other asked him to from the recall to the from end shaking all in a great amount of time Great dealership definitely allot better I mean allot from other Ford dealerships More
by mI Sandman
Other Employees Tagged: John Burzawa
September 21, 2024
My car was picked up and brought back to me, which is an excellent feature Ford has implemented. This makes having service much more convenient. All employees are friendly and professional. excellent feature Ford has implemented. This makes having service much more convenient. All employees are friendly and professional. More
by ClariceColetta
Other Employees Tagged: Justin Barrett, Adreana Munoz
September 07, 2024
From Sales (Steve Ursin) to Service (Mike Waddle) I am a 40 year customer and would never even consider going to a different dealership for sales or service. Mike Waddle/Service even buffed out a scratch I 40 year customer and would never even consider going to a different dealership for sales or service. Mike Waddle/Service even buffed out a scratch I didn't realize was on my fender. That's just one example of going over and above! Thanks AH Ford! More
by J9
Other Employees Tagged: Mike Waddle , Joe Baez, Steve Ursin
August 29, 2024
Everytime I bring my car in for service, I'm greeted by a service advisor that is always friendly and professional. They always give me updates and my vehicle is always returned clean. AH Ford is the best service advisor that is always friendly and professional. They always give me updates and my vehicle is always returned clean. AH Ford is the best dealership I have ever been to. More
by RedST
Other Employees Tagged: Ikram "Ike" Alam, Lou Alfano , Trevor Metling
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