Jeremy Davis

Slow to respond when you drive up for appointment happen twice.waited at least average 7 minutes before going inside. Only offer salty snacks nothing sweet. Wait time long with no updates didn't receive eta twice.waited at least average 7 minutes before going inside. Only offer salty snacks nothing sweet. Wait time long with no updates didn't receive eta on arrival. After 3 hours and 30 mins found out for myself More

by Tria Verified Customer Verified Customer

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Very disappointed with my last service visit. I wish I was told ahead of time that I was going to be charged $200 for a diagnostic evaluation even if I chose Not to go thru with the services bec I wish I was told ahead of time that I was going to be charged $200 for a diagnostic evaluation even if I chose Not to go thru with the services because they were too expensive for me. More

by Lee Verified Customer Verified Customer

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I had an excellent visit to the dealership. The staff was welcoming, knowledgeable, and never rushed me. They answered all my questions patiently, making the entire process smooth, comfortable, The staff was welcoming, knowledgeable, and never rushed me. They answered all my questions patiently, making the entire process smooth, comfortable, and stress-free. Also, I had an outstanding experience at the dealership thanks to Kevin. From the moment I arrived, he was attentive, professional, and truly focused on my needs. He took the time to explain everything clearly without rushing me, answered all my questions with patience, and made the entire process stress-free. Kevin’s excellent customer service, knowledge, and genuine care made all the difference. I left feeling confident in my purchase and very well taken care of. Highly recommend Kevin to anyone looking for a top-notch dealership experience! More

by cbolzani Verified Customer Verified Customer

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The service intake process was efficient once I had scheduled an appointment. However, I encountered significant challenges when attempting to make an appointment, whether online or by phone. I experie scheduled an appointment. However, I encountered significant challenges when attempting to make an appointment, whether online or by phone. I experienced frequent hold times and disconnections, and the reception staff was often unavailable to answer calls. Consequently, I sent multiple email requests due to the lack of phone communication, but I did not receive any follow-up regarding the status of my vehicle. After several attempts, I was finally able to contact my service advisor; however, communication was limited and resulted in some misunderstandings. Upon arriving to pick up my vehicle, I was informed that I would need to wait until 8:00 a.m. for the vehicle to be ready, despite being told I could arrive early at 7:30 a.m. I found the staff at the service department to be unprofessional and unhelpful during my visit. More

by Tony Verified Customer Verified Customer

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Would not give discount as I always receive for the past 7 years, unwilling to check. Printed an inspection with wrong data and unwilling to explain and investigate. Overall, not willing to discuss for an 7 years, unwilling to check. Printed an inspection with wrong data and unwilling to explain and investigate. Overall, not willing to discuss for another minute. More

by anchiu35 Verified Customer Verified Customer

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Jack is the best service representative in SB Hyundai. From the manager Calvin to Keito, all the service reps are super kind and friendly over executive service attitude! Definitely come back again From the manager Calvin to Keito, all the service reps are super kind and friendly over executive service attitude! Definitely come back again More

by kmotorsceo Verified Customer Verified Customer

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Still waiting for quotes for service. Asked 4 different times and also asked in person. Still not getting response. Asked 4 different times and also asked in person. Still not getting response. More

by RAMIREZ_RODOLFO Verified Customer Verified Customer

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Very pleased with the service……. no hassle and I’m impressed with Hyundai cars Especially the hybrids no hassle and I’m impressed with Hyundai cars Especially the hybrids More

by JAWZZZZ Verified Customer Verified Customer

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Excellent service department. All the needed work was explained to me, so there were no surprises. Work was completed quickly. All the needed work was explained to me, so there were no surprises. Work was completed quickly. More

by ajeanine Verified Customer Verified Customer

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I want to give a huge shoutout to Manager Calvin and Supervisor Jeremy at South Bay Hyundai for the outstanding service I received while getting my 2022 Hyundai Palisade serviced. From the moment I arri Supervisor Jeremy at South Bay Hyundai for the outstanding service I received while getting my 2022 Hyundai Palisade serviced. From the moment I arrived, they treated me like a VIP professional, attentive, and genuinely kind. They made sure I had a loaner car ready so I wouldn’t be inconvenienced and kept me informed every step of the way. It’s rare to find a team that truly goes above and beyond, but Calvin and Jeremy did just that. Thank you both for turning a routine service visit into a first-class experience! More

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