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263 Reviews of Jeff Silvers
January 24, 2025
I requested the service advisor to have the technicians check one of my tires that has constantly lost air. He reportedly wrote this down in the notes section of the service ticket. I patiently waited in t check one of my tires that has constantly lost air. He reportedly wrote this down in the notes section of the service ticket. I patiently waited in the lobby for maintenance services to be completed. However, when I was called back to pick up my vehicle and asked if they checked the tire, the service advisor said that there were no notes from the technicians and it didn't appear the technicians looked at the tire. I asked if they could take a look before I left the dealership, however, he told me that it would be up to another 2 hours before it could be addressed and that I should bring my vehicle back for them to check this tire. The service advisor that I originally spoke with had left for lunch and a different service provider was behind the desk. I feel that the service advisor and technicians involved provided poor customer service. Furthermore, when I got back into my vehicle the cabin air filter was sitting on the floor of the passenger seat. I walked back into the service center and inquired about why it wasn't installed when they had the key. The service advisor told me that they could not open a locked glove compartment. No one explained that they needed the glove compartment unlocked when I arrived at the service center or that they would not install the cabin air filter if the glove compartment was locked. I will not be returning to this dealership for any maintenance services unless the customer service improves! More
by matthew.r.howe
Verified Customer
January 18, 2025
Excellent service; Jeff Silver and his team did an exceptional job on advising and installation of new tires. Can always depend on Cobb County Toyota Service! exceptional job on advising and installation of new tires. Can always depend on Cobb County Toyota Service! More
by ramse45
Other Employees Tagged: Anthony Sullivan
January 16, 2025
Cobb County Toyota has always provided great service! Highly recommend. Their service center always resolves my issue and provides great communication. Highly recommend. Their service center always resolves my issue and provides great communication. More
by kellyakujawa
Other Employees Tagged: JC Cooper
January 15, 2025
Called and made an appointment. Showed up next day 10 minutes early. Was told I had no appointment. Received and email saying service had been performed even though I’d never been t Showed up next day 10 minutes early. Was told I had no appointment. Received and email saying service had been performed even though I’d never been there. Was told it would take 45 minutes. I left an hour and a half later. They had not started and could not tell me when they would, More
by JACKSON3812
Other Employees Tagged: Todd Pluger, Carlos Ortega
January 10, 2025
I made a mistake and made an appointment with Marietta Toyota. The service fellow read my email and pointed that out . But he said no problem and worked my service in!! 2 hours later my 35K check was d Toyota. The service fellow read my email and pointed that out . But he said no problem and worked my service in!! 2 hours later my 35K check was done and I was back on the road!! Great attitudes with all Ireps I met. More
by philippehmichaud
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