Jeff Roe
Jeff Roe at Serra Nissan
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Jeff Roe

Operations

Serra Nissan

1500 Center Point Pkwy
Birmingham, AL 35215

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4.7
40 Reviews
4.7

40 Reviews

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40 Reviews of Jeff Roe

January 22, 2025

Dealership Rating
Employee Rating

Reception, Salesman, and Finance personnel was great and would not let me leave the dealership without driving off in an automobile. They explained my credit score and how they could help me. Thanks to y More

by dorislewis3112
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 23, 2025

Serra Nissan responded

Thank you so much for this wonderful review! We are extremely grateful that you chose us at Serra Nissan for your new vehicle and trusted us with your time and business. We appreciate hearing about your great experience, and we hope to serve you again for any future services or vehicle purchases!

December 13, 2024

Dealership Rating
Employee Rating

Ashley is truly awesome! Don’t hesitate to bring your vehicle in to Serra Nissan! More

by Curt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2024

Serra Nissan responded

Thank you so much for your great review! We are very grateful for your time and your business with us here at Serra Nissan, and we are so glad you enjoyed your service experience! We hope you will return to see us for any of your vehicle's future needs as well.

September 24, 2024

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My experience with this dealership was top of the line. Very helpful and patient with me. I would recommend this service to anyone looking for a new car. More

by Pamela
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 27, 2024

Serra Nissan responded

Thank you so much for your kind review, Pamela! We are so grateful that you chose Serra Nissan, and appreciate your time and your business! We hope to see you again when the time comes for service or another vehicle!

September 18, 2024

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Employee Rating

excellent kind easy guaranteed discount low prices sastisfaction guarantee immediate savings recommended quick offer benefit More

by Andy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ricardo Ibarra, Payden Sewell, Zac Willis , Amanda Badgwell

Sep 28, 2024

Serra Nissan responded

Andy, thank you so much for the opportunity to serve you and for your kind review! We are very glad you experienced our wonderful customer service, and hope to see you again soon!

September 03, 2024

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I did this survey for Volkswagen, I hope it counts for nissian, Nissan always take care of me and offer great service More

by paris.powell10197
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Courtney Wilson, Payden Sewell, Matt Henry, Zac Willis , Amanda Badgwell, Madison Whisenant

Sep 27, 2024

Serra Nissan responded

Thank you very much for your praise of Serra Nissan, we deeply appreciate your business! We hope you will continue to choose Serra Nissan for any service or sales needs you have, and we look forward to seeing you again!

August 23, 2024

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I absolutely love the staff. Everyone is so kind and willing to help. King and other staff really operate in the SPIRIT OF EXCELLENCE!! More

by susanmcdonald779
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Borja, Scott Fuller, Courtney Wilson, Payden Sewell, Matt Henry, Zac Willis , Amanda Badgwell, Madison Whisenant, DRAGON, VINCE. ALL GET 5 STARS!!

Sep 27, 2024

Serra Nissan responded

As a dealership that prides ourself on customer service and staff that go above and beyond, we are so grateful and appreciative of this review! We sincerely hope you will continue to come to Serra Nissan for all your car needs!

August 09, 2024

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Employee Rating

Amanda was helpful getting same day appt, but thats about it. They never got approval for the diagnostic test and charged me $200 and it’s the same test advance auto does. The test told them exact my what I More

by zduckett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Fuller, Payden Sewell, Zac Willis , Amanda Badgwell, Madison Whisenant

Aug 09, 2024

Serra Nissan responded

We greatly appreciate our customers. We don't always realize that we may fall short from time to time on our customer service without these reviews. We sincerely apologize and have implemented a new policy that service customers must be walked to their vehicles when picking up their cars. Advance Auto is a wonderful place to pick up parts for vehicles. However, most of their employees are on an hourly rate and most are not certified mechanics. Our technicians diagnose vehicle problems not just with a computer, but by their knowledge and training. With this knowledge also comes a price and unfortunatley that charge gets passed on to the customer. If any repairs would have been required, the diagnostic fee would have been waived. Again, we thank you for your feedback and hope that, with the customer service changes we are implementing, you will give us a another chance in the future.

June 17, 2024

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Employee Rating

Good service and low wait times. Good overall experience there with the company. Will return. More

by pdthom1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Courtney Wilson, Payden Sewell, Matt Henry, Zac Willis , Amanda Badgwell, Madison Whisenant

January 25, 2024

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Employee Rating

I really love my car. I love the way yall take care of your customers. I have made about 10 referrals for you. More

by JENBARTEMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Courtney Wilson, Payden Sewell, Matt Henry, Zac Willis , Amanda Badgwell, Madison Whisenant

November 30, 2023

Dealership Rating
Employee Rating

Y'all are always so helpful. Thank you for doing quality work. You make sure that I know what you're working on in My car. And take care of what ever was wrong. The coffee hut More

by JENBARTEMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Courtney Wilson, Payden Sewell, Matt Henry, Zac Willis , Amanda Badgwell, Madison Whisenant

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