Jeff Roe
Jeff Roe at Serra Nissan of Birmingham

Jeff Roe | Page 2

Operations

Serra Nissan of Birmingham

1500 Center Point Pkwy
Birmingham, AL 35215

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4.8
46 Reviews
4.8

46 Reviews

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46 Reviews of Jeff Roe

September 03, 2024

Dealership Rating
Employee Rating

I did this survey for Volkswagen, I hope it counts for nissian, Nissan always take care of me and offer great service More

by paris.powell10197
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Courtney Wilson, Payden Sewell, Zac Willis , Amanda Badgwell, Matt Henry, Madison Whisenant

Sep 27, 2024

Serra Nissan of Birmingham responded

Thank you very much for your praise of Serra Nissan, we deeply appreciate your business! We hope you will continue to choose Serra Nissan for any service or sales needs you have, and we look forward to seeing you again!

August 23, 2024

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I absolutely love the staff. Everyone is so kind and willing to help. King and other staff really operate in the SPIRIT OF EXCELLENCE!! More

by susanmcdonald779
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Courtney Wilson, Payden Sewell, Zac Willis , Amanda Badgwell, Angel Borja, Matt Henry, Madison Whisenant, DRAGON, VINCE. ALL GET 5 STARS!!

Sep 27, 2024

Serra Nissan of Birmingham responded

As a dealership that prides ourself on customer service and staff that go above and beyond, we are so grateful and appreciative of this review! We sincerely hope you will continue to come to Serra Nissan for all your car needs!

August 09, 2024

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Amanda was helpful getting same day appt, but thats about it. They never got approval for the diagnostic test and charged me $200 and it’s the same test advance auto does. The test told them exact my what I More

by zduckett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Fuller, Payden Sewell, Zac Willis , Amanda Badgwell, Madison Whisenant

Aug 09, 2024

Serra Nissan of Birmingham responded

We greatly appreciate our customers. We don't always realize that we may fall short from time to time on our customer service without these reviews. We sincerely apologize and have implemented a new policy that service customers must be walked to their vehicles when picking up their cars. Advance Auto is a wonderful place to pick up parts for vehicles. However, most of their employees are on an hourly rate and most are not certified mechanics. Our technicians diagnose vehicle problems not just with a computer, but by their knowledge and training. With this knowledge also comes a price and unfortunatley that charge gets passed on to the customer. If any repairs would have been required, the diagnostic fee would have been waived. Again, we thank you for your feedback and hope that, with the customer service changes we are implementing, you will give us a another chance in the future.

June 17, 2024

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Good service and low wait times. Good overall experience there with the company. Will return. More

by pdthom1227
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Courtney Wilson, Payden Sewell, Zac Willis , Amanda Badgwell, Matt Henry, Madison Whisenant

January 25, 2024

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I really love my car. I love the way yall take care of your customers. I have made about 10 referrals for you. More

by JENBARTEMP
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Courtney Wilson, Payden Sewell, Zac Willis , Amanda Badgwell, Matt Henry, Madison Whisenant

November 30, 2023

Dealership Rating
Employee Rating

Y'all are always so helpful. Thank you for doing quality work. You make sure that I know what you're working on in My car. And take care of what ever was wrong. The coffee hut More

by JENBARTEMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Courtney Wilson, Payden Sewell, Zac Willis , Amanda Badgwell, Matt Henry, Madison Whisenant

September 23, 2023

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Employee Rating

Angel is terrific. ....Maxine along with the service team was truly fantastic......look forward to next service More

by amccants41
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Courtney Wilson, Payden Sewell, Zac Willis , Amanda Badgwell, Matt Henry, Madison Whisenant, Maxine

September 11, 2023

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Great dealer ship always good service staff are good people and very friendly at all times More

by pony1956sfdnc
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Zac Willis , Amanda Badgwell, Matt Henry

September 07, 2023

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Serra Nissan is a great place to get your car fixed for whatever reason and has experience technicians and reasonable prices for car repairs 👍🤗 More

by smithjimmy400
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Courtney Wilson, Zac Willis , Amanda Badgwell, Matt Henry

August 04, 2023

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Employee Rating

I love that the staff is always courteous. They keep you informed about your service. More

by bforda24dnc
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Courtney Wilson, Payden Sewell, Zac Willis , Amanda Badgwell, Matt Henry, Madison Whisenant

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