Jeff Price | Page 12

Always a pleasure I have dealt with John Ostlund and the Dean Team for many years now and have always had the highest level of service, responsiveness, and understandin I have dealt with John Ostlund and the Dean Team for many years now and have always had the highest level of service, responsiveness, and understanding. In the last 4 years our family has purchased 4 Subarus from John, and his understanding of our needs and wants, and his willingness to help and guide us is outstanding. Can't say enough good things about him. Exceptional sales person. As far as the dealership, the service is excellent. Eric Harrelson, Annie and Jeff all know their stuff. They are helpful, courteous and friendly. More

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Great service,sales and products My wife and I in 2012 purchased a VW Passat, @ the Dean Team VW dealership in " beautiful downtown Ballwin,mo", and have been very please with the cou My wife and I in 2012 purchased a VW Passat, @ the Dean Team VW dealership in " beautiful downtown Ballwin,mo", and have been very please with the courteous service of everyone there. Our service advisor, Wayne Knuckles, provided the usual courteous service today when I took our Passat in for it's 90,000 mile checkup/ service, getting a loaner car to use during the day- We will continue to be clients of the VW Dean Team VW for future purchases- Sincerely, Greg R. Sonderman More

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Excellent salesman, John Ostlund! Excellent Service! John made my husband and I feel like he had all the time we need to call, check out and select the Subaru we wanted. We even had him pull out of stoc John made my husband and I feel like he had all the time we need to call, check out and select the Subaru we wanted. We even had him pull out of stock a car on the back row with packing still on a car we thought we wanted. After a final change, he brought out the perfect car. We love our Subaru Outback so much, this is the 3rd one we’ve brought from John since 2012. We still have all three and they are all running like this new one. Our son and daughter-in-law will be receiving our first 2012 Subaru Outback. With all the maintenance being done by this dealership, we know we are passing on a car in great shape. More

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Reneging on terms of court settlement I called Subaru to confirm my 2014 Subaru Forester was part of this settlement. Yep you are covered they said. They did not clear it with the Servic I called Subaru to confirm my 2014 Subaru Forester was part of this settlement. Yep you are covered they said. They did not clear it with the Service Manager at Dean Team though, Jeff Price, let me know that they were not in the business of giving away free oil changes and I'm not eligible. Well that wasn't a good start so I asked him to call Subaru to confirm this is part of a SETTLEMENT. He wouldn't, I was trying to scam them. I ended up talking to one of the Dean family. They had to tell Jeff that if the owners wanted to do this and Subaru wanted to do this then Jeff's opinion didn't matter. Well he started the oil test after being dressed down and sheepishly apologized after Subaru confirmed I was right all along. The oil test is drive 1200 miles and come back and they would see how much oil was used. When I came back the oil was low but Jeff quickly told me it wasn't a problem. I would have to lose a quart of oil during this 1200 miles to be eligible for the repair and I had only lost one ounce. How do you know how much I lost was my foolish question thinking this was some kind of scientific test. We looked at the dip stick was the reply. And you can tell how many ounces of oil I lost from the dipstick? Yep, we are specially trained said Jeff. Another call to Subaru, Jeff isn't right. It isn't a quart of oil in 1200 miles it is one third of a quart. I offered to send my video to Subaru of checking the oil myself that day but Subaru indicates it can only be verified by one of the exceptional service managers, no other means of getting the repair other than have someone like Jeff confirm that their is a problem. So my car has dropped two quart of oil in the last 6 thousand miles but I'm screwed because the courts can have judgments but they aren't going to work unless Jeff says so. A complete waste of my time, frustration beyond words. Don't buy your car from them like I did, don't have your car serviced by them like I did and don't trust the class action lawsuit like I did. More

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Great Service I've been to a couple Subaru dealerships in my area and Dean Team is by far the best. I had some routine maintenance scheduled along with a couple add I've been to a couple Subaru dealerships in my area and Dean Team is by far the best. I had some routine maintenance scheduled along with a couple additional issues to be resolved. The scheduling process was extremely simple and the services were quick and professional. There was one remaining issue after the initial service that required an additional part. Subaru provided the part to Dean Team and after working, on different occasions, with Eric, Jeff, and Annie to get updates on the part and scheduling my appointment, they were able to resolve my issue at no additional cost to me within two weeks. More

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excellent I have been going to this dealership for 7 years and my family has been using them for even longer. I am extremely impressed by the kindness and hone I have been going to this dealership for 7 years and my family has been using them for even longer. I am extremely impressed by the kindness and honesty of the employees there especially Tom Gould and Eric Harrelson. They have gone above and beyond to help get my car fixed. Jeff Price was also very helpful in that he kept me up to date on the progress of my car via text and phone calls. I feel very comfortable dealing with anyone at this dealership. Sometimes as a young(ish) female I can feel that I am being taken advantage of, but not here. They will do everything they can for you! More

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Out of town experience I was out of town and needed to have some recalls fixed on my car. They got me right in and took care of it. They also went through my car and noticed I was out of town and needed to have some recalls fixed on my car. They got me right in and took care of it. They also went through my car and noticed I needed tires very badly. They put them on and when I went to pick up my car I was extremely happy with my bill. It was amazing service at an affordable price. Thank you Dean Team for taking care of my car! More

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Exceptional Service, Truly Blown Away This dealership is a breath of fresh air. A knowledgeable, no-pressure sales staff (purchased my last three cars from John Ostlund), as well as a serv This dealership is a breath of fresh air. A knowledgeable, no-pressure sales staff (purchased my last three cars from John Ostlund), as well as a service department that consistently goes above and beyond to ensure the work is done right and the customer drives away happy. Eric and Jeff (in service) couldn't be more friendly or accommodating. Dean Team Subaru is absolutely the best dealership I've ever dealt with. More

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Customer Advocates The Dean Team worked hard to get my 2012 Impreza a new small block engine. The car had just passed 100,000 miles but thanks to the Dean Team document The Dean Team worked hard to get my 2012 Impreza a new small block engine. The car had just passed 100,000 miles but thanks to the Dean Team documenting all the service history they were able to show that the issue fell within the factory warranty extension. They even provided my wife with a new Outback to drive around for a week while the repairs were done and when I picked our car up the service associates helped me shift my kid's car seats and get them installed back in our car. Always a great experience there. I also have a 2017 Forester that I bought there I get all my work there. The complimentary car washes, coffee and snacks are nice touches as well. More

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It was great Not only is Ryan Troll a great sales person, he also there for you afterwards. We leased a 2015 vw jetta. Recently I needed some help with locking a Not only is Ryan Troll a great sales person, he also there for you afterwards. We leased a 2015 vw jetta. Recently I needed some help with locking and unlocking my trunk, next was figuring out the GPS update and then just today, Ryan helped me pair my new phone to my jetta. We had to call in jeff price and a service tech on the update of the GPS. We stood out on the parking lot an had the GPS thing figured out in less than 5 minutes. Always great service here. More

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