Jeff Price | Page 15

I bought a car my sister recently won. Dean Team is closer to my home and I plan to use them for service. I also needed a salesman to go over the details of how to use the car equipment, etc. as if I h closer to my home and I plan to use them for service. I also needed a salesman to go over the details of how to use the car equipment, etc. as if I had just purchased it from Dean. I was amazed at how helpful and friendly everyone was and how well they treated me, even tho the car had not been purchased there. Before receiving the car, we went by Dean to see what it looked like. We had no intention of bothering a salesman, but Carl Schaeffer was so very helpful and applied no pressure on us. We went back a few weeks later after I purchased the car from my sister, and explained the situation to Rick Cody. He was busy but spent enough time with us to show me how to operate some of the equipment in the car. He was obviously not going to sell us a car, but treated us very professionally and was extremely helpful. He introduced me to Jeff Price in the service department, and they discussed the service offered there and answered initial questions re. future purchase of backup sensors. I returned on 2/4/13 to get additional information re. the sensors and to mention one of my tail lights was malfunctioning (warning icon had alerted me to that.) Rick Cody directed me to Eric Harrelson in the service deparment who patiently and thoroughly answered ALL of my questions. He even had the bulb replaced today; AND THEY WASHED MY CAR for me (THANK YOU!). Then Eric even paired my iphone to the car. (THANK YOU AGAIN)!!!! I did not expect to receive such outstanding service as I had not purchased the car there. I absolutely intend to use Dean for my servicing and look forward to future car washes! And I REALLY appreciate the helpful and pleasant attitudes from every one of the employees I interacted with, including "Mark"(?) the man who replaced my exterior bulb. More

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Had a problem with tires on a Jetta TDI. Called Service and was able to make an appointment at a convenient time. Jeff Price was the Service Advisor. He called me when the problem was known - within 3 ho and was able to make an appointment at a convenient time. Jeff Price was the Service Advisor. He called me when the problem was known - within 3 hours of when I dropped the car off, which I thought was great. The problem was that 40K mile Continental tires were put on at the factory, and with 35K miles on them, they were wearing out. Jeff said he could put on another set of Continental tires, or he could put on a set of Yokohama tires. I prefer Michelin tires and usually purchase them through Costco, so I asked Jeff to hold off for a little while so I could investigate. Costco did not have the tire size in stock, and it was going to take 3-5 days. So I called Jeff back and he said that they could have them in the next day, plus he could offer additional savings on a set, so I gave the OK to replace the tires. Jeff called me when the work was done. When I picked up the car, the ride was totally different. It's like a whole different car - it rides much better and tire/road noise is almost non-existent. When I got home I researched the tires Jeff recommended, and found that they were equal to the Michelin tires I was considering - possibly even better. In my opinion Volkswagen should be using the Yokohama tires instead of the Continental tires. I think Jeff did an outstanding job of recommending these tires, and we are very happy with them so far. The only issue is that Jeff advised me the tire warranty is 60K miles, but for the speed rating of our vehicle (W), warranty is only 45K. That is equal to the Michelin tires, so no big deal - just an FYI for future reference. Am extremely pleased with the quality of service at Dean Team in Ballwin - you certainly exceeded my expectations. More

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I took my 2011 Subaru Forester for service and was greeted by my sales guy, Brandon, very nice to see him again, He showed me the the service department (I needed to have my car checked). There I was greeted by my sales guy, Brandon, very nice to see him again, He showed me the the service department (I needed to have my car checked). There I was introduced to Jeff Price , the Service Advisor very polite and professional and set up the service to my car and even recomended a couple things. The experience was very nice, I would recomend this Dealer to any body who is looking for a fair deal in the service and maintenance of their Subaru. Good Job!!!! Thanks again. Mel More

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I purchased a 2010 Volkswagen Jetta Diesel sedan from Dean Team Ballwin. Sales experience was outstanding. As part of the purchase, all maintenance was included for the first few years, so I have been Dean Team Ballwin. Sales experience was outstanding. As part of the purchase, all maintenance was included for the first few years, so I have been taking my vehicle there for routine service. Have also had to take the vehicle back for a couple of unsecheduled repairs, including a timing belt that broke and an oil leak that proved to be very elusive. My first service visit was excellent. The next several visits - both for routine and unscheduled service - were less than excellent. In particular, the level of communication from Service Department was less than acceptable, and my confidence in them as a reliable service provider was pretty low. Not sure what was going on but it seemed they had lost some focus on customer service. I am very pleased to report that the last two service visits were much improved. In particular the last visit I would rate "5s" across the board. They even took care of a couple of recalls that I was unaware of (received notification via mail from Volkswagen about a week later). In all the last service visit exceeded my expectations, and as of the last encounter, they had increased my confidence back to where it was after the first service visit. More

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