Jeff Hughes
Jeff Hughes at BMW of Westlake

Jeff Hughes | Page 4

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BMW of Westlake

24690 Sperry Dr
Westlake, OH 44145

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4.8
144 Reviews
4.8

144 Reviews

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144 Reviews of Jeff Hughes

December 11, 2024

Dealership Rating
Employee Rating

BMW of Westlake always does a great job. They are honest, quick and accommodate my schedule. More

by MARYANN828
Workmanship
Service Communication
Recommend Dealer
Yes
Dec 13, 2024

BMW of Westlake responded

Maryann, reviews like this give us motivation and help us ensure we provide high-quality care.

December 06, 2024

Dealership Rating
Employee Rating

Took the car on time and did the required work perfectly. Well communicated to during process. Second time I’ve answered this More

by Primrose
Recommend Dealer
Yes
Dec 08, 2024

BMW of Westlake responded

Primrose, thank you so much for the positive review!

December 03, 2024

Dealership Rating
Employee Rating

I always have a pleasant experience with BMW westlake. Fast and courteous. Love the loaner program as well. More

by John L BMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2024

BMW of Westlake responded

Hi John, we are very happy to have provided you with such a positive experience!

December 03, 2024

Dealership Rating
Employee Rating

Excellent customer service. I Love the videos showing me exactly what's going on with my car. More

by THURMAN.CAMPBELL721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2024

BMW of Westlake responded

Hello Thurman, thank you; we appreciate your feedback!

December 02, 2024

Dealership Rating
Employee Rating

My car died after being serviced at this dealership. I had to have it towed there and have had to call multiple times to try to get information, and after 5 days, still no idea what is wrong with my ca More

by KTMC9292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 03, 2024

BMW of Westlake responded

We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience.

November 24, 2024

Dealership Rating
Employee Rating

The service department is the best. Brittaney is just absolutely amazing. Couldn't ask for a better experience. More

by NAHHH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2024

BMW of Westlake responded

Your wonderful feedback and rating mean a lot to us.

November 22, 2024

Dealership Rating
Employee Rating

Always efficient, friendly service with a nice car wash. Dealership shop was always clean as was the waiting area with refreshments!! More

by pattysue523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2024

BMW of Westlake responded

Pattysue, thank you for sharing your positive experience!

November 15, 2024

Dealership Rating
Employee Rating

Brittany , John …. . superb service . Might be the main reason I still own a BMW. Brittany did a marvelous job this last repair on car . They refunded me for a previou More

by TarekDbouk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

BMW of Westlake responded

Tarek, we're so glad that we were able to go above and beyond your expectations! Hi Tarekdbouk, we are very happy to have provided you with such a positive experience!

November 11, 2024

Dealership Rating
Employee Rating

Clean. Got some major rim damage from their wash bay. Never asked me if I even wanted the car washed More

by PTJT100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, John Cordell, Cory McConville , Andrew Shaw

Nov 13, 2024

BMW of Westlake responded

We regret to hear that you had this experience with us. I will ask our service manger, John Cordell to reach out to you to discuss this issue.

November 03, 2024

Dealership Rating
Employee Rating

The dealership is very professional and clean They all were very knowledgeable and helpful I will definitely go there for my next car More

by OFFTHEWALLSOCCER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2024

BMW of Westlake responded

Thank you; we appreciate your feedback!

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