Jay Malkowski | Page 11

Excellent customer service - Felt safe in light of the pandemic with enough open space while waiting for my car. Observe the service staff helping others with discount offers they were not aware of. pandemic with enough open space while waiting for my car. Observe the service staff helping others with discount offers they were not aware of. More

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Like visiting this dealership for several reasons:very attentative service advisors, service done in timely manner,huge waiting area,and friendly and polite staff that always are smiling.. attentative service advisors, service done in timely manner,huge waiting area,and friendly and polite staff that always are smiling.. More

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Russ Darrow Honda is an amazing and consistent business that keeps the customer in mind. Always clean, friendly and helpful making the experience memorable. During times of a pandemic when everyone is worr that keeps the customer in mind. Always clean, friendly and helpful making the experience memorable. During times of a pandemic when everyone is worried about getting sick they ensure that everyone has on a mask, that hand sanitizer is available and they constantly wipe down high traffic areas. I am thoroughly impressed each and every time I step through the door. My salesperson Lesia Matthis always goes far above and beyond to ensure that my needs are met and questions throughly answered. She even follows up after the sale is complete and on a scheduled out of the office day. Her customer service skills never cease to exceed expectations. This is why I have only purchased vehicles from her and plan to do so in the future. More

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Jay Malkowski does an excellent job with my service needs. Overall excellent place to get your car serviced. Highly recommend this service department. Always ask for Jay Malkowski. needs. Overall excellent place to get your car serviced. Highly recommend this service department. Always ask for Jay Malkowski. More

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My service agent was very attentive from the moment I drove in to the dealership. He kept me informed of the progress on my repair and recognized me when I came to pick up the vehicle. Check out was quic drove in to the dealership. He kept me informed of the progress on my repair and recognized me when I came to pick up the vehicle. Check out was quick and he waived the charge for not paying with cash or debit card More

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Honest feedback and courteous. I felt he was sincere and explained clearly the options available for the service I was seeking. Also provided a shuttle if needed. explained clearly the options available for the service I was seeking. Also provided a shuttle if needed. More

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Jay has exceptional client service! Great customer experience! Seamless experience! Jay is knowledgeable, helpful and shares pertinent information. The customer service is clearly a differentiator experience! Seamless experience! Jay is knowledgeable, helpful and shares pertinent information. The customer service is clearly a differentiator of Russ Darrow! More

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Prompt service and good workmanship The staff was very courteous. You were made to feel at home. The work was performed well. I was very satisfied with the whole experience. The staff was very courteous. You were made to feel at home. The work was performed well. I was very satisfied with the whole experience. More

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The service representatives are very friendly and helpful. They did a great job with my car and were very good communicators. Definitely will take my car there again helpful. They did a great job with my car and were very good communicators. Definitely will take my car there again More

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I HAVE been a customer since 2014 and I have enjoyed their customer service and friendly welcome. They have helped me with the car, when it needed service. They answered all my questions, when I asked. their customer service and friendly welcome. They have helped me with the car, when it needed service. They answered all my questions, when I asked. This is the reason why I have returned and leased cars from them in 2017 and 2020. More

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