Jay Malkowski | Page 10

I had the very best experience yesterday at Russ Darrow... A far cry from my first experience several months ago. I like to give places a second chance. Jay is an amazing customer and service repr Darrow... A far cry from my first experience several months ago. I like to give places a second chance. Jay is an amazing customer and service representative! He walked me through everything I needed to know from the tread ratings board when I initially came in, to a walk through of my receipt details and even followed up by asking if I had any questions. Awesome customer service! So glad I gave your dealership a second chance! Wish there were more people like Jay in the industry! More

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Eric was the service manager, and he was very attentive and courteous. All the required/requested services were done without any problem. Very professional! Excellent! and courteous. All the required/requested services were done without any problem. Very professional! Excellent! More

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I have been going to Russ Darrow for 15 years. The service is great. I trust them completely and wouldn’t think of taking my Hondaxsnywhere else! service is great. I trust them completely and wouldn’t think of taking my Hondaxsnywhere else! More

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Service was quick and all employee contacts were very professional and courteous. I am completely satisfied with the overall experience. Waiting room was comfortable as well. professional and courteous. I am completely satisfied with the overall experience. Waiting room was comfortable as well. More

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Very courteous and helpful. Not pushy which I appreciate. Clean. They have multiple appointment times which makes it easy and convenient to get in as your schedule allows. Clean. They have multiple appointment times which makes it easy and convenient to get in as your schedule allows. More

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Jay Malkowski is an excellent service advisor. He has yet again provided me with excellent service and a great experience. I will continue to come back because of Jay. again provided me with excellent service and a great experience. I will continue to come back because of Jay. More

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Customer service very good. Appreciated the socially distanced chairs in the waiting room. Overall customer experience was very good. Waiting area was nice and clean. distanced chairs in the waiting room. Overall customer experience was very good. Waiting area was nice and clean. More

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Always been happy with sales and service for my three consecutive Hondas. Efficient, and very pleasant. Always explains things thoroughly and never pushy. I feel that everyone has been upfront and hones consecutive Hondas. Efficient, and very pleasant. Always explains things thoroughly and never pushy. I feel that everyone has been upfront and honest. More

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Excellent customer service - Felt safe in light of the pandemic with enough open space while waiting for my car. Observe the service staff helping others with discount offers they were not aware of. pandemic with enough open space while waiting for my car. Observe the service staff helping others with discount offers they were not aware of. More

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Like visiting this dealership for several reasons:very attentative service advisors, service done in timely manner,huge waiting area,and friendly and polite staff that always are smiling.. attentative service advisors, service done in timely manner,huge waiting area,and friendly and polite staff that always are smiling.. More

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