This dealership had a lot of inventory to look at and
each staff member was nice and really welcoming. Michael Santos, my sales rep, was amazing! He really made a memorable impression on me and my family
each staff member was nice and really welcoming. Michael Santos, my sales rep, was amazing! He really made a memorable impression on me and my family. Shoutout to Michael “from” Arizona 😂🤣
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by chanelle.lesure
Other Employees Tagged:
Michael Santos, Dean Vetricek
Mar 11, 2024 -
Audi Ontario responded
Chanelle,
Thank you so much for leaving Michael this positive review! We are so appreciative of the opportunity to work with you and we are glad that Michael could provide you with A+ service. We are happy to know that he was nice and really welcoming. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Audi Ontario team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
Excellent.
Very good customer service. Our salesman Adrian, was very thorough, courteous and professional. I would definitely refer this dealership to and frien
Very good customer service. Our salesman Adrian, was very thorough, courteous and professional. I would definitely refer this dealership to and friends or family. Great experience from start to finish.
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by orlando olivas
Mar 05, 2024 -
Audi Ontario responded
Orlando,
We are grateful for you leaving Adrian this flawless review and recommendation! We are honored to have had the opportunity to work with you and we are glad that Adrian could provide you with 5-star service. We are pleased to know that he was very thorough, courteous and professional. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Audi Ontario team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
Mr. Lee was extremely helpful in the process of
purchasing my car, easy no haggle process!!
purchasing my car, easy no haggle process!!
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by nick.sotolongo7
Feb 29, 2024 -
Audi Ontario responded
Nick,
We are grateful for you leaving Anthony this exceptional review! We are honored to have had the opportunity to work with you and we are glad that Anthony could provide you with 5-star service. We are pleased to know that he was extremely helpful. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Audi Ontario team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
Very large and beautiful dealership with a large
selection. The layout was easy and inviting.
selection. The layout was easy and inviting.
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by re8a14
Feb 29, 2024 -
Audi Ontario responded
Thank you so much for leaving us this incredible review! We are so appreciative of the opportunity to work with you and we are glad that our team could provide you with A+ service. We are happy to know that they made everything easy and inviting for you. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Audi Ontario team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
I have never written such bad review for a car dealership
but I feel like I should. I want everyone who is going to purchase their cars from this dealership aware of these and avoid getting cars from them.
but I feel like I should. I want everyone who is going to purchase their cars from this dealership aware of these and avoid getting cars from them.
My overall shopping experiences in this Audi Ontario dealership was horrible, disgusting and very dissatisfied. You wont believe how bad the services you will receive from such a big automotive group -Walter’s automotive group (est 1964).
Here’s the why:
1. Misrepresentation and Auto Fraud & ”Bait and switch" advertising practices
Their sales and finance department do not have good knowledges what they are selling and offering. They lied about the EV incentives and our car lease return in order to trick us to sign the contract. They used the trusts from customers to close their deals.
Shawn Nabi was the sales rep who sold us the Audi car and he had stopped responding to our texts, phone call after we found out he lied many things to us when we signed the paper. And the Javier Rodriguez, finance manager, was being pushy and lied about the lease car return when we signed the contract as well.
Recommendation: Record every single words from them if you really want to get a car from them. But keep in mind they don’t admit their lies.
2. Unprofessional customer services
One of the Sales managers, Brett McKinley tried to step in the case, but he really pissed us off. His attitudes and his words were extremely rude and unprofessional. He said “Yeah, go ahead and feel free to post it on the social media”
But Credit to Chris Blair, he is very professional and knows how to calm angry customer.
3. They never follow up
We had to make 4- 5 trips(2 hours drive each) and at least 3 -4 time calls to follow up the case. They promised they will give us a call back to talk about their cases. We even gave them extra days but no phone calls from them at all. I don’t see any sincerity at all and I think they should be exposed.
It is really Funny that they said they are helping us to make our car lease return easier and convenience but their lies are just making us very inconvenient. With all these events, it proves me that there is no way as a customer to trust this automotive group even they have such long history. And it's pretty clear that they don’t really care about their customers and keep what they're promised. I feel like I got tricked to sign the car contract.
** If you want to be the next one, feel free to purchase the cars from them.
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by Logan
Feb 20, 2024 -
Audi Ontario responded
Hi Logan,
I’m really very sorry to read that this was your experience with us. I’m very well versed in this transaction and everything was explained very clearly. We understand that you own a Mercedes-Benz dealership and wanted to ground the car, but we declined your offer. If you want to discuss this further please reach out to me at the number below.
Emil Iltchi
General Manager
Audi Ontario
(909) 292-1918
Feb 21, 2024 -
Logan responded
Hi Emil, if your sales person, Shawn Nabi and finance manager “Javier Rodriguez” did not Misrepresentation and Auto Fraud when we signed the contract at your dealership, I don’t think there’s a need for us to write this review.
I do hope you explained very clearly to us but I don’t think that’s the case. Image you are the customer, you tripled checked with the employees in the dealership, confirmed all the details and hand them over your old car. But then you found out they actually lied everything to you. How do you feel?
If you don’t understand, let me tell you what your Sales Rep Shawn Nabi said. He told us that your dealership has a Mercedes Benz sister store and they can just take our leased vehicle without us paying any fees, such as the excess mileage fees, tears and wears. To confirm that was true, we tripled checked with him and he said “Yes”. When he and Javier Rodriguez, finance manager, were both in the office room, we asked the same questions again and they both confirmed that with a “Yes” and no additional documents were needed.
We had many options when we were shopping for cars. And Your dealership was not the first on our list. But The reason we chose your dealership was because the EV incentive, the car return offering and we thought we could trust an automotive group that has more than 50 years.
This proves us it is wrong and your dealership will lie everything to get your customers to sign the contract. And once they figure out your lies, you said you are not responsible for that.
Very good company, honest and trustworthy did not try to
pad the invoice would recommend them if you are looking for a new car
pad the invoice would recommend them if you are looking for a new car
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by hotoldermen
Other Employees Tagged:
Michael Santos
Feb 20, 2024 -
Audi Ontario responded
We are grateful for you leaving us this wonderful review and recommendation! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with 5-star service. We are pleased to know that they were honest and trustworthy. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Audi Ontario team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
I am a returning customer at Audi Ontario.
I live in Los Angeles but make the drive to Ontario because they are the best.
Farzy Rashid always treats us well and extremely professional and kn
I live in Los Angeles but make the drive to Ontario because they are the best.
Farzy Rashid always treats us well and extremely professional and knowledgeable. We won’t go to anyone else.
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by MariaVargas03
Jan 29, 2024 -
Audi Ontario responded
Maria,
We greatly appreciate you for leaving Farzy this spectacular review! We are honored to have had the opportunity to work with you and we are glad that Farzy could provide you with top notch service. We are delighted to know that he was extremely professional and knowledgeable. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Audi Ontario team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
Had a great experience with Rocky Marino, as well as Kean
Tuazon. Extremely easy and FAST to work with and communicate with. Incredibly accommodating in terms of scheduling. And also gave me a great deal and
Tuazon. Extremely easy and FAST to work with and communicate with. Incredibly accommodating in terms of scheduling. And also gave me a great deal and price. Smoothest cars sales experience that I've had.
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by mjeon72
Other Employees Tagged:
Rocky Marino, Kean Tuazon
Jan 25, 2024 -
Audi Ontario responded
Thank you so much for leaving Rocky and Kean this incredible review! We are so appreciative of the opportunity to work with you and we are glad that they could provide you with A+ service. We are happy to know that they were extremely easy to work with and communicate with. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Audi Ontario team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
Raymundo was super friendly, professional and provided a
wonderful buying experience. Highly recommend! He sent a couple walk-around videos of the car I was looking at which were great.
wonderful buying experience. Highly recommend! He sent a couple walk-around videos of the car I was looking at which were great.
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by pdmill
Other Employees Tagged:
Raymundo Lopez
Jan 15, 2024 -
Audi Ontario responded
Thank you so much for leaving Raymundo this positive review! We are so appreciative of the opportunity to work with you and we are glad that Raymundo could provide you with A+ service. We are happy to know that he was super friendly and professional. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Audi Ontario team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
It was a pleasure doing business and receiving help from
Kean Tuazon.. He took the time to answer all our questions. Great salesman!
Kean Tuazon.. He took the time to answer all our questions. Great salesman!
More
by Rachel
Jan 04, 2024 -
Audi Ontario responded
Rachel,
Thank you so much for leaving Kean this fantastic review! We are so appreciative of the opportunity to work with you and we are glad that Kean could provide you with A+ service. We are happy to know that it was a pleasure doing business with him and he took the time to answer all of your questions. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Audi Ontario team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
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