Jason Quillupangui

Very good courteous Professional Great service Loaner car very helpful It company is reliable I will come back Loaner car very helpful It company is reliable I will come back More

by mfallii Verified Customer Verified Customer

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Although the service center was top tier as soon as i showed up for my appointment. As i was walking through the show room and waiting room it felt very airy. There was a lack of customer service. No on showed up for my appointment. As i was walking through the show room and waiting room it felt very airy. There was a lack of customer service. No one greeting me or asked if i needed assistance. Every one was sitting at there desk or chatting with other employees. This was my first time bringing my car there after coming to a dealer closer to my new home. More

by Ranchoo14 Verified Customer Verified Customer

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Technicians are buttoned up and fastidious great service timely and efficient, friendly too, look forward to next service. timely and efficient, friendly too, look forward to next service. More

by danweiss48 Verified Customer Verified Customer

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Nice service my English not so good sorry But anyway people nice only we was waiting for longer people nice only we was waiting for longer More

by tshim9999 Verified Customer Verified Customer

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Jason was very helpful and kept me informed all the way from texting us when the car was ready and a video of the service that was done...highly recommend! from texting us when the car was ready and a video of the service that was done...highly recommend! More

by susieq410 Verified Customer Verified Customer

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Never finished the job . And I never got called back . I wasted my time for two day And I never got called back . I wasted my time for two day More

by nshaikh123007 Verified Customer Verified Customer

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I recently took my BMW X1 in for its annual maintenance and mentioned that I’ve been unable to update the vehicle’s software due to repeated “battery severely discharged” errors. The service team diagnosed and mentioned that I’ve been unable to update the vehicle’s software due to repeated “battery severely discharged” errors. The service team diagnosed the car and assured me there were no faults on my end, nor issues with the battery or alternator. They charged the battery to full and advised me to attempt the update at home. Unfortunately, the error persisted, leaving me unable to proceed. I immediately responded to their follow-up text message explaining the problem but received no reply. Frustrated, I researched potential fixes and even drove the car for two hours on the highway, as some forums suggested but i still got the same error message. I took the car to a local auto shop for them to check the battery and they found the battery was 90% full but the issue remained unresolved. After multiple ignored texts, I contacted BMW Genius, where a representative acknowledged a known software bug on BMW’s end. They advised me to bring the car in for a quick update push. However, when I arrived for my scheduled appointment, I was told the car needed *another full day of diagnosis*, forcing me to reschedule. This miscommunication wasted my time and added unnecessary inconvenience. More

by hay3261 Verified Customer Verified Customer

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Always a great service center, clean and respectful. Never had an issue. Would recommend to family Never had an issue. Would recommend to family More

by christineeschmidt Verified Customer Verified Customer

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It is run the way a dealership should be run. Everyone is very attentive to your needs. Everyone is very attentive to your needs. More

by jceckel Verified Customer Verified Customer

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No call back, no customer care. Always the same story with Rallye BMW. They don’t care about their customers, only how much they can up charge on services that aren’t even due yet. Always the same story with Rallye BMW. They don’t care about their customers, only how much they can up charge on services that aren’t even due yet. More

by PNG_NY Verified Customer Verified Customer

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