Jarod Thorman

Every time I come to Toyota of Tampa I receive wonderful customer service and keeping me update on my services and the cost. customer service and keeping me update on my services and the cost. More

by Lee509 Verified Customer Verified Customer

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This was my first encounter with Norman. I hope he is just as honest as Josh Fuller and Jarod Thorman were, he will be fine. I prefer to stay with one advisor. I trust the advisor will not I hope he is just as honest as Josh Fuller and Jarod Thorman were, he will be fine. I prefer to stay with one advisor. I trust the advisor will not try to sell me a service I don't need. I've been coming to the same dealer for many years (every six months) and upon occasion have encountered an advisor who tried to sell me a service I really didn't need. I would be happy to work with Josh or Jarod again. More

by PATTIE1P Verified Customer Verified Customer

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Jarod was very friendly, courteous and I felt he did his best to try to get me a fair price on the car. Finance department was not very good at explaining what I was signing and therefore I signed for extra best to try to get me a fair price on the car. Finance department was not very good at explaining what I was signing and therefore I signed for extra services without realizing that’s what I was doing. I have been trying to cancel some of those services for days and Jose Herrada said he would call me back and fill out the cancellation paperwork work for me but after various voicemails left I still have not heard from him. I do not have contact numbers for these services as needed to complete the cancellation form to have my money returned. Would love someone to care and call me back. Very disappointed in the help or lack of help I am getting. More

by balvarez3939 Verified Customer Verified Customer

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This was by far the most pleasant car buying experience I’ve had so far. The atmosphere of the dealership was lively and energetic. It wasn’t stuffy and boring. The staff was fantastic. Matt R. and Jarod w I’ve had so far. The atmosphere of the dealership was lively and energetic. It wasn’t stuffy and boring. The staff was fantastic. Matt R. and Jarod were wonderful and so unbelievably helpful. They went above and beyond to get me into the car of my dreams. I recommend everyone to go see them for your car buying needs. More

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Derrick H at Toyota of Tampa was great to work with. This is the only Toyota dealership I bring my vehicles to. This is the only Toyota dealership I bring my vehicles to. More

by AFUDDY Verified Customer Verified Customer

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Jarod worked very hard to get me the best price on the vehicle I chose. He has been very responsive to any further questions I have had since taking possession of my vehicle. vehicle I chose. He has been very responsive to any further questions I have had since taking possession of my vehicle. More

by balvarez3939 Verified Customer Verified Customer

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My experience at Tampa day Toyota waiting for my car to be serviced was absolutely superb. Customer service was excellent. Couldn’t ask for anyone better totally appreciate the guys down there. Tampa Bay o be serviced was absolutely superb. Customer service was excellent. Couldn’t ask for anyone better totally appreciate the guys down there. Tampa Bay on the service team pure excellence. More

by VINNYWARME Verified Customer Verified Customer

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I have worked with Jarod Thorman in the past and he is no longer in the service department but he introduced me to Norman and I was taken care of properly with the necessary attention. longer in the service department but he introduced me to Norman and I was taken care of properly with the necessary attention. More

by roths3 Verified Customer Verified Customer

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I'm so sick at heart to know that after going to Toyota of Tampa Bay for 5 consecutive years, I'm still receiving the same lousy service from the mechanics. The mechanics have continuously neglect to check of Tampa Bay for 5 consecutive years, I'm still receiving the same lousy service from the mechanics. The mechanics have continuously neglect to check the work they're supposed to do with the vehicles. From day one, it has always been some bad experience with them simply because they failed to complete or follow-up on the job they worked on. With my last visit on Oct 6th, along with the scheduled oil change, I had request for my windshield wipers to be changed. After inspecting my vehicle when I got it back I discovered one broken wiper installed and the 2nd one was missing from the windshield. I popped the hood only to discover the missing wiper under the hood by the engine. I then walked to show my service rep, how the mechanic installed a broken wiper and the 2nd wiper inside the hood of the car leaving the wiper bar without its wiper. Such practice should be unacceptable and not tolerated by their supervisor. I can only imaging the additional damages that could have been caused and my safety if I'd had driven off without taking initiative to inspect the vehicle before driving out. The ONLY reason why I continue to go to Toyota of Tampa Bay is because of the excellent customer service I get from Norman in service, Jarod and Dillon from the sales. If it were not not because of the quality service of the 3, I would never step foot there or recommend Toyota of Tampa Bay to anyone. More

by maximus11220 Verified Customer Verified Customer

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Austin Venters provides outstanding customer service! He communicates with you your vehicles service progress and clearly answers any questions you may have. I was very impressed with his knowledge as w He communicates with you your vehicles service progress and clearly answers any questions you may have. I was very impressed with his knowledge as well as how friendly and accommodating he is. He is now my go to advisor FOR ALL OF MY SERVICE NEEDS. He is a true asset to Toyota Of Tampa BAY! I must also say how friendly everyone was in the service dept.This last visit to the service dept was the best experience I have ever had at any service dept. at any dealership.We will definitely be back and I will definitely use Austin Venters for all my service needs.I bought my car at this dealership and my salesman Kenneth Acosta was equally friendly and accommodating. This is a fantastic dealership for all of your needs whether you are buying or needing service.I always recommend Toyota of TAMPA BAY to anyone needing sales or service. More

by RICHARDLLOSA Verified Customer Verified Customer

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