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Justin Ortiz
Justin Ortiz at Toyota of Tampa Bay

Justin Ortiz

Service Advisor

Toyota of Tampa Bay

1101 East Fletcher Avenue
Tampa, FL 33612

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4.5
177 Reviews

Languages Spoken

Spanish Spanish

4.5

177 Reviews

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177 Reviews of Justin Ortiz

September 27, 2026

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Employee Rating

In have not done service, They kept me sit 1 hour later informed 21/2 hour waiting. Service was poor.all my Friday wasted without service More

by vanama.siva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 02, 2026

Toyota of Tampa Bay responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 10, 2026

Dealership Rating
Employee Rating

Justin and the service team made our first service appointment easy, quick, and stress free. More

by sussmanML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 10, 2026

Toyota of Tampa Bay responded

Knowing that your first service appointment on your Toyota Highlander felt easy, efficient, and stress-free means a lot to our service team. Justin and our service department are pleased we could complete your Highlander’s service swiftly and smoothly.

July 29, 2026

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Employee Rating

I appreciate Justin Ortiz assistance to help out my RAV4 A/C Service and constant follow-up with Parts teams. Highly recommend. More

by surendra2all
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 29, 2026

Toyota of Tampa Bay responded

It’s great to know Justin’s support with your Toyota RAV4’s A/C service and parts coordination met your needs. Thank you for recommending our team. We look forward to serving you again.

July 17, 2026

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Employee Rating

Good customer service, respect. Efficient Good rapport explanation in simple words for you to understand More

by COWUSUADU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JC Collins , Robert Mercante

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Jul 19, 2026

Toyota of Tampa Bay responded

Thank you for choosing Toyota of Tampa Bay. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 14, 2026

Dealership Rating
Employee Rating

Justin's service is always on point and the service is consistently professional. The wait time is always close to the promised timeline. More

by jay.vermette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 14, 2026

Toyota of Tampa Bay responded

We appreciate your feedback. It’s great to hear Justin’s professionalism made your Toyota Venza service smooth and that the wait time matched your expectations. We look forward to assisting you again.

July 09, 2026

Dealership Rating
Employee Rating

Service and people great. Done in time and was greatly appreciated. Would recommend service to every one More

by MICHAELLAVELY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Kipling

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Jul 09, 2026

Toyota of Tampa Bay responded

We’re thrilled our team provided efficient, attentive service for your Toyota Grand Highlander and made the process smooth. Thank you for recommending our service to everyone. We look forward to assisting you again.

May 12, 2026

Dealership Rating
Employee Rating

Justin Ortiz always does a great job keeping me timely informed of what is happening with the service and how long it will take. More

by AEJSP2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 13, 2026

Toyota of Tampa Bay responded

We are so glad that Justin had the opportunity to work with you and that he and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

May 09, 2026

Dealership Rating
Employee Rating

First time visiting this dealership for Service. Justin got my vehicle in and out in a timely manner and was extremely professional the whole time. More

by afonfara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 09, 2026

Toyota of Tampa Bay responded

It’s wonderful to hear your first service visit was seamless. Justin is pleased to have provided timely and professional care for your Toyota Highlander. Thank you for entrusting your vehicle to us and we look forward to assisting you again.

May 03, 2026

Dealership Rating
Employee Rating

Justin was great at providing information with prices and services. He recommended I get new tires which then waived the wheel alignment fee. Then got a discounted oil change. I do recommend him. More

by PIERRE0227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 03, 2026

Toyota of Tampa Bay responded

Thank you for highlighting Justin’s helpful guidance on tires and the waived alignment fee. We’re glad you enjoyed the discounted oil change for your Toyota Camry. We appreciate your recommendation.

April 30, 2026

Dealership Rating
Employee Rating

My service experience was wonderful. Josie was great, everything was handled quickly, smoothly, and I’m so grateful. More

by alexis.marg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josie Tomamichel

Print
May 01, 2026

Toyota of Tampa Bay responded

Thank you for sharing your experience with service on your Toyota Camry. Justin and our team are glad everything went so smoothly and quickly. We look forward to assisting you again with your vehicle needs.

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