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Justin Ortiz
Justin Ortiz at Toyota of Tampa Bay

Justin Ortiz

Service Advisor

Toyota of Tampa Bay

1101 East Fletcher Avenue
Tampa, FL 33612

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4.6
171 Reviews

Languages Spoken

Spanish Spanish

4.6

171 Reviews

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171 Reviews of Justin Ortiz

May 12, 2026

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Employee Rating

Justin Ortiz always does a great job keeping me timely informed of what is happening with the service and how long it will take. More

by AEJSP2007
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Service Time
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Recommend Dealer
Yes
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May 13, 2026

Toyota of Tampa Bay responded

We are so glad that Justin had the opportunity to work with you and that he and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

May 09, 2026

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First time visiting this dealership for Service. Justin got my vehicle in and out in a timely manner and was extremely professional the whole time. More

by afonfara
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Service Time
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Recommend Dealer
Yes
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May 09, 2026

Toyota of Tampa Bay responded

It’s wonderful to hear your first service visit was seamless. Justin is pleased to have provided timely and professional care for your Toyota Highlander. Thank you for entrusting your vehicle to us and we look forward to assisting you again.

May 03, 2026

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Justin was great at providing information with prices and services. He recommended I get new tires which then waived the wheel alignment fee. Then got a discounted oil change. I do recommend him. More

by PIERRE0227
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Recommend Dealer
Yes
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May 03, 2026

Toyota of Tampa Bay responded

Thank you for highlighting Justin’s helpful guidance on tires and the waived alignment fee. We’re glad you enjoyed the discounted oil change for your Toyota Camry. We appreciate your recommendation.

April 30, 2026

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My service experience was wonderful. Josie was great, everything was handled quickly, smoothly, and I’m so grateful. More

by alexis.marg
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josie Tomamichel

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May 01, 2026

Toyota of Tampa Bay responded

Thank you for sharing your experience with service on your Toyota Camry. Justin and our team are glad everything went so smoothly and quickly. We look forward to assisting you again with your vehicle needs.

April 24, 2026

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On My last visit, my SA was Austin Carr. Austin took care of me and he has always taken care of me and has always gone over everything with me. Unfortunately with my current car I have been More

by Noahark1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Carr

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Apr 24, 2026

Toyota of Tampa Bay responded

Thank you for sharing your experience and for entrusting Austin and Justin with your Kia Sorento’s service. We’re glad they’ve been thorough and that you feel well supported. If any more gremlins pop up, please reach out so we can look into them.

April 21, 2026

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Me atendió el joven David mendoza excelente atención muy profesional el tiempo de espera fue excelente 👌 More

by carolinapeita
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Workmanship
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Recommend Dealer
Yes
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Apr 21, 2026

Toyota of Tampa Bay responded

What a pleasure to hear our service team provided professional care and a quick turnaround on your Toyota Tacoma. We’ll be sure to share your kind words with Justin and the rest of the team. Thank you for trusting us with your Toyota’s maintenance.

March 12, 2026

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Very friendly gentleman and kept me informed throughout the my Stay at the dealer, before getting my car back. More

by HUGOG714
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 12, 2026

Toyota of Tampa Bay responded

Thank you for trusting us with your Toyota Highlander service. We’re glad our team was friendly and kept you informed throughout your visit. We appreciate your feedback and look forward to assisting you again.

March 02, 2026

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Employee Rating

The service department and service advisor Justin Ortiz is always on point. I recommend them to any Toyota owner I know. More

by jay.vermette
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Workmanship
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Recommend Dealer
Yes
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Mar 02, 2026

Toyota of Tampa Bay responded

It’s wonderful to hear that Justin and the service team have been spot on with your Toyota. Your recommendation to fellow Toyota owners means a great deal to us.

February 17, 2026

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Employee Rating

I just bought a new phone. In addition to routine service, Justin Ortiz reconnected my phone. Thanks More

by LIONSPAW64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 17, 2026

Toyota of Tampa Bay responded

We appreciate you choosing our service for your Toyota RAV4 and are glad Justin could reconnect your new phone. Thank you for the five-star rating. Let us know if you need anything in the future.

February 05, 2026

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Employee Rating

Too much time to oil change they took more than 3 hour to do it More

by PATULE123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Feb 08, 2026

Toyota of Tampa Bay responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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