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Jamie Mastroni
Jamie Mastroni at Executive Honda

Jamie Mastroni

Sales Manager

Executive Honda

1194 N Colony Rd
Wallingford, CT 06492

4.7
17 Reviews
4.7

17 Reviews

Write a Review

17 Reviews of Jamie Mastroni

September 23, 2024

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Employee Rating

I’ve been a customer of Executive Honda for many years and I am happy with the services they provide. More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Louis Oosten, Sean McMahon

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Sep 23, 2024

Executive Honda responded

Rose, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Honda.

July 11, 2024

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Employee Rating

Excellent service department! Great customer service! Everyone in service is very good to work with. More

by RREPASKY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Joe Chapman, Genna Panaroni, Gina Roberts, Chris Guerin, Jay Marin, Sean McMahon, Costas ., Irvin Cerna

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Jul 11, 2024

Executive Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 18, 2024

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Employee Rating

Everyone at the store is knowledgeable, respectful and helpful. Excellent service. Great experience from start to finish. More

by BEATAMIZEREK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Louis Oosten, Xavier Matos, Rex Bilachie, Chris Guerin, Jay Marin , Khaled Elmorsy

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Jan 18, 2024

Executive Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Honda, we look forward to having you as a valued customer for many years to come!

January 03, 2024

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Employee Rating

Everyone at Executive Honda has given us service and satisfaction above and beyond the level of expectation. I am very pleased to have a team that has been available to us for many years and delivers on More

by srbascetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Chapman, Sean McMahon , Lizbeth Lopez

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Jan 03, 2024

Executive Honda responded

Thank you so much for your excellent review! We are so glad that Sean and Joe had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Honda to be positive. Please don't hesitate to reach out if you need anything else.

November 11, 2023

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Employee Rating

Gina's always very friendly and confident and takes care of me and my vehicle every time I've seen her over the years. Executive Honda has always been great for me choosing my vehicles there for lease I've More

by perkinsdebora23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dom Nusdeu, Gina Roberts, Sean McMahon, Vincent Mangene

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Nov 12, 2023

Executive Honda responded

Thank you for your business and this review. We're happy to hear Gina is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Debora, please let us know.

September 18, 2023

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Employee Rating

After owning multiple Hondas throughout my lifetime, this will be my last. From sales to service I'm just disappointed. The condescending attitude of men towards women is gross! I'll happily take my busines More

by jenhafford23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Chapman, Louis Oosten, Iris Ramirez, Chris Guerin

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Sep 19, 2023

Executive Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Sep 19, 2023

Executive Honda responded

Hello, I apologize that I cannot find you in our system with the name jenhafford23 to contact you direct or I would have. I would certainly like to speak with you about your concerns as the General Manager and do care about all of our Clients relations with the Dealership. Sometimes you can't make everyone happy, but to be treated in a professional and courteous manner is always to be expected when dealing with our Staff. Please reach out when you are able to. You can reach me at (203)678-6520 or email me directly at hockingj@executiveag.com Thanks, Jason Hocking GM Executive Honda

Sep 19, 2023

jenhafford23 responded

I've had the car for 12 months. The Dealer has had multiple opportunities to resolve the issue, but instead, they chose to ignore me and act as if nothing was wrong with my car that was under warranty. When I called to follow up after waiting days or weeks the act as if im an inconvenience to them. The manager spoke down to me but then when spoke to my husband his tone was friendly and respectful. That's sexist!!! Its very easy to post a comment that your willing to help since everyone is reading this but we both know you have no problem ignoring this issue, not retunring calls, hanging up on people and pointing fingers at whos at fault. My car has a front and rare facing camera and even after i could prove your staff lied about the time they spent on my car you still acted as if i purposely damaged my car but you would do me a favor and fix it anyway since your such a nice guy!

September 12, 2023

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Employee Rating

I’ve been a faithful Honda owner for the last 25 years, always had great experience with service and sales staff. More

by SCSANDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Joe Chapman, Genna Panaroni, Chris Guerin, Sean McMahon , Lizbeth Lopez

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Sep 13, 2023

Executive Honda responded

Thank you for choosing Executive Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 05, 2023

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Employee Rating

I continue to be very disappointed with the treatment from the dealership. When I called and asked to talk to Jason the manager, he would NOT take my call. He had the receptionist tell me that my car wo More

by LPARADISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason Hocking, Joe Chapman, Jay Marin , Alan Ackerman N/A, Bason Hocking, horrible treatment

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Sep 05, 2023

Executive Honda responded

Very sorry to hear of your disappointment Ms. Paradise. We strive to keep our clients informed and sounds like there was a miscommunication here and I certainly apologize for that. The arrival of vehicles has been a source of frustration for Clients and the Dealership as transport times have been very delayed. I am glad that you found Jamie helpful and we hope you can have a little more patience as your vehicle is due to arrive any moment.

June 15, 2023

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Employee Rating

Executive Honda pay me premium dollars for my previous leased 2020 Honda Civic. They also gave me the best overall lease deal on my new 2023 Honda Civic! More

by acunaj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Nelson

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Jun 16, 2023

Executive Honda responded

Congratulations on your new 2023 Honda Civic lease! We're elated to hear that the team at Executive Honda offered you a great deal on this upgrade and it would be our pleasure to work with you again in the future. Cheers to the road ahead!

May 24, 2023

Dealership Rating
Employee Rating

Excellent service and great experience. Sale representative Ryan who helped us is very knowledgeable and nice to work with. More

by Torry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Joe Chapman , Ryan Nelson

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May 25, 2023

Executive Honda responded

Torry, thank you for the review! We appreciate the kind feedback about Ryan and hope to see you again at Executive Honda!

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