Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Been trying to get a person on the phone for FIVE DAYS. Nobody will answer the phone or return calls from voice mails left. Pretty bad. I’ve tried every extension, sales, parts, business office, Operator a Nobody will answer the phone or return calls from voice mails left. Pretty bad. I’ve tried every extension, sales, parts, business office, Operator and especially SERVICE, where I am trying to communicate with. Cannot see how a car dealership can run without answering the phone EVER, not once. Had my car towed there last night finally, left a note with the tow truck driver who called me back when he delivered my car and said he gave it to a service advisor name Billy, still no call. It’s now near the end of business the next day (day six) still absolutely no human interaction. Wonder if I will need to send another tow truck to pick up my jeep and find another place. Lithia Jeep of Eugene…BEWARE More

So it turns out in working on trading in this van, Lithia in southern Oregon has now brought it to my attention that I was overcharged market value by atleast 6,000$ and the specific extended warranty with 1 in southern Oregon has now brought it to my attention that I was overcharged market value by atleast 6,000$ and the specific extended warranty with 100$ deductible was all a very very poor deal for me.. Why was this the way that you guys took care of this deal????? Feeling very upset and if this all has no good reasoning then it’s extremely violating of me the clients trust with lithia of Eugene More

Great service, kind employees, quickly fixed my broken taillight with no charge! Extremely grateful for the generosity they showed me. I’m a college student and have never taken my car in to be looked at taillight with no charge! Extremely grateful for the generosity they showed me. I’m a college student and have never taken my car in to be looked at alone before so this experience was reliving. The help i received was great! More

I live in Nevada and was on vacation in Oregon. In Newport my 2023 Ram 2500 DPF went out and the only dealership in the state of Oregon that had my part was in Eugene. I limped my truck there and t In Newport my 2023 Ram 2500 DPF went out and the only dealership in the state of Oregon that had my part was in Eugene. I limped my truck there and they were all booked up but still went out of their way to get me back on the road. Great service!!! Thank you More

After my review the boss wanted me to contact him, he posted, I did.... No response yet to my personal email sent July 26, 2024 This was concerning a gas tank puncture, vandalism on their lot, which I posted, I did.... No response yet to my personal email sent July 26, 2024 This was concerning a gas tank puncture, vandalism on their lot, which I was Not informed of, but I caught it before leaving the lot. Had to purchase a new tank myself and then they put it in free...Very sneaky though that they sealed the hole and did not tell me. Plus they tell me when you sign to leave your rig for service, they are not liable for damage. Tank is about 500. new, I paid 125. for used one without a hole....But they don't want to respond to me, when I say, if you want to do the right thing you could pay the 125., and so I am posting again. So I appreciate the used tank install a ton, I do not appreciate being sneaky and then act online like you care about your customers and want them to contact you, and then do not respond to them. More

Gas tank was punctured, vandalized on their lot and they didn't tell me now they will not replace the gas tank didn't tell me now they will not replace the gas tank More

Dakota was very pleasant & helpful. We ran into a couple issues (our fault not his) when doing some paperwork & He helped us through it. Very pleasant experience & environment. We ran into a couple issues (our fault not his) when doing some paperwork & He helped us through it. Very pleasant experience & environment. More

In 2006 we were shopping for a new Ram. I was driving a 2001 Ram 2500 4x4 6 speed stick shift. Loved it towing in the mountains , but hated it in the city. Eugene Lithia had a diesel sho I was driving a 2001 Ram 2500 4x4 6 speed stick shift. Loved it towing in the mountains , but hated it in the city. Eugene Lithia had a diesel shortbed quad on their lot and we eventually came to terms. ALTHOUGH I nearly walked out! Would you believe they refused to give back my keys after they test drove my trade in? Oh they played several hardball tricks on me, but I can be just as nasty too, but they were wearing me down and that’s something that you are at a disadvantage with as they can get other salesmen in to relieve them whereas I’m stuck there and the danger is getting so xxxx tired that you’ll just sign to get out of there! I fought it out, and swore “Never Again!”. But 12 years later I stopped by to see what’s up now. This time they lowballed my trade. The one they sold me! My O6’ Ram 2600 quad Diesel 4x has 105k miles and in perfect shape. I’ve kept it up, just because it’s easier that way, but the truck has been good to us. Once the computer went out and I replaced the catalytic converter. It’s 18 years old and I’m leery about trading it in for a song. Yet my wife already warned me “I’m not having two trucks in the driveway!” What’s a guy to do? I’m getting old & tired and not looking forward to tangling with the saleslot predators. I worked in the industry years ago and you should hear what they call us when we can’t hear them. They regard us with disdain, and rob us blind all the while shaking your hand & smiling; acting like your best friend! You know to beware. It’s just that they wear you down. Don’t be a nice guy. Sharpen your pencil & gird yourself for WAR! It’s a shame it’s like this. But it is. If you think it isn’t, I want to show you some property I have in Florida!”…. More

Horrible service! I brought my Jeep in and told them exactly what the problem is and explained that since it involves the SKIM module, the dealership may be able to fi I brought my Jeep in and told them exactly what the problem is and explained that since it involves the SKIM module, the dealership may be able to fix it more easily than the local place I usually use. I wanted an estimate. They returned the Jeep to me, told me exactly what I told them and charged me for “diagnostics” without fixing a thing. Not only that, they destroyed the side mirror and trapped the passenger seatbelt under the middle console (I don’t know why they removed the middle console…this issue had nothing to do with that) so I had to remove the entire middle console to get the seatbelt out. I reached out for help and got crickets. So I did it myself. More

We just purchased a suburban back in September from Lithia Dodge. Our salesman Deion was great but I feel like some of the issues of the vehicle were known and kept hush. Literally drove it off the lot Lithia Dodge. Our salesman Deion was great but I feel like some of the issues of the vehicle were known and kept hush. Literally drove it off the lot after buying it and the check engine light came on and the temp gauge stopped reading and threw a code for engine being too hot. Had it scanned at a different location, it came back as an o2 sensor. I contacted Lithia and Deion said they would make things right and fix it for us. We dropped it off on Sunday and did not get it back until Friday. Temp gauge did the same thing THE NEXT day. Took it back Sunday yet again. They had it for half the week. I could not get into contact with anyone. Went in, couldn't talk to anyone. I ended up telling them not to worry about it that I'll take it elsewhere. The day I picked it up, the same engine code came back on. So a week and a half and neither problem was resolved. Fast forward to that weekend. We parked on a hill so we needed to use the ebrake. THE RELEASE SWITCH WAS REMOVED. We had no way to release the brake. So our family with a toddler and baby were stuck without a car to drive home in the middle of the night. We ended up having to have it towed and family come from out of town to get us home. I'm beyond fed up with their lack of communication and lack of know how when it comes to fixing vehicles. NOW on top of all of the problems I've already had, they owe me over $1000 from a canceled warranty and I still have yet to receive my money. And the finance guy laughed at me when I, with every right, and very very mad and frustrated with these ongoing problems. I have a warranty and lifetime oil changes with them and you can bet that they will be the last place I ever take my business to. Don't waste your time at this business. More