Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

This is a very good friendly dealership and have always felt glad we chose this dealership to buy from and have service with. felt glad we chose this dealership to buy from and have service with. More

Im disappointed that I have to give them one star. Their service department doesn’t deserve it. Do not dismiss the bad reviews. These are accurate warnings and similar to what our family experienced. Their service department doesn’t deserve it. Do not dismiss the bad reviews. These are accurate warnings and similar to what our family experienced. Beware More

I purchased a used vehicle earlier this year and quickly noticed indications of the air ride suspension not working properly. I took the vehicle to the dealership within the warranty period and they suppose noticed indications of the air ride suspension not working properly. I took the vehicle to the dealership within the warranty period and they supposedly inspected the vehicle and confirmed nothing was wrong. I trusted Lithia had done their due diligence and were being honest when they said these symptoms were “normal”. Five months later, the air ride suspension in my vehicle is completely inoperable. I brought the vehicle back to Lithia, trusting they would do the right thing and make the necessary repair I had brought to their attention during the warranty period. Lithia inspected the vehicle again, confirmed the air ride suspension was in need of replacement/repair, and refused to admit to their neglect or take ownership of the issue and make it right. Supposedly my scenario was presented to the service and sales managers; I was not permitted to speak with them directly. The assistant manager relayed the conversation to me and advised me Lithia would not be making any concessions. While I understand and take ownership of the potential risks that come from buying a used vehicle, I trusted that Lithia, my “neighbor, who remains committed to the customer” would own their tag line. If I were experiencing an issue with my vehicle, other than the issue I brought to Lithia’s attention, that would fully be my responsibility and I own that. More

Made recommendations for my vehicle to have immediate repairs completed that did not needed to be done. Got another shop to get a second opinion and the work quoted here was extremely over priced and unn repairs completed that did not needed to be done. Got another shop to get a second opinion and the work quoted here was extremely over priced and unnecessary service needed for my vehicle. More

Horrible place to buy a car. Sales person lied. Vandalized my truck. Sales manager was a jerk Sales person lied. Vandalized my truck. Sales manager was a jerk More

Very friendly and helpful up front, but somewhat less so as issues arose. They took an idiotic stance when confronted with an erroneous window sticker, then dragged their feet mightily when it came time to as issues arose. They took an idiotic stance when confronted with an erroneous window sticker, then dragged their feet mightily when it came time to fix a dent on the hood of the truck More

Billy always takes care of me. Thanks to Billy and his team for being awesome!! Thanks to Billy and his team for being awesome!! More

Lithia cost me my lifetime drivetrain warranty because they performed a 5 year inspection one year early and they should have known it was early,I bought the truck new from Lithia and they have done all t they performed a 5 year inspection one year early and they should have known it was early,I bought the truck new from Lithia and they have done all the inspections. Now Chrysler voided my warranty. More

It seems like no one cared about or like their job They could not find my key and kept me waiting for over 30 mins while they locate it. could not find my key and kept me waiting for over 30 mins while they locate it. More

Your people did a quick, efficient service to me and I will come again if I need anything else they can do! will come again if I need anything else they can do! More