Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

We just purchased a suburban back in September from Lithia Dodge. Our salesman Deion was great but I feel like some of the issues of the vehicle were known and kept hush. Literally drove it off the lot Lithia Dodge. Our salesman Deion was great but I feel like some of the issues of the vehicle were known and kept hush. Literally drove it off the lot after buying it and the check engine light came on and the temp gauge stopped reading and threw a code for engine being too hot. Had it scanned at a different location, it came back as an o2 sensor. I contacted Lithia and Deion said they would make things right and fix it for us. We dropped it off on Sunday and did not get it back until Friday. Temp gauge did the same thing THE NEXT day. Took it back Sunday yet again. They had it for half the week. I could not get into contact with anyone. Went in, couldn't talk to anyone. I ended up telling them not to worry about it that I'll take it elsewhere. The day I picked it up, the same engine code came back on. So a week and a half and neither problem was resolved. Fast forward to that weekend. We parked on a hill so we needed to use the ebrake. THE RELEASE SWITCH WAS REMOVED. We had no way to release the brake. So our family with a toddler and baby were stuck without a car to drive home in the middle of the night. We ended up having to have it towed and family come from out of town to get us home. I'm beyond fed up with their lack of communication and lack of know how when it comes to fixing vehicles. NOW on top of all of the problems I've already had, they owe me over $1000 from a canceled warranty and I still have yet to receive my money. And the finance guy laughed at me when I, with every right, and very very mad and frustrated with these ongoing problems. I have a warranty and lifetime oil changes with them and you can bet that they will be the last place I ever take my business to. Don't waste your time at this business. More

This is a very good friendly dealership and have always felt glad we chose this dealership to buy from and have service with. felt glad we chose this dealership to buy from and have service with. More

Im disappointed that I have to give them one star. Their service department doesn’t deserve it. Do not dismiss the bad reviews. These are accurate warnings and similar to what our family experienced. Their service department doesn’t deserve it. Do not dismiss the bad reviews. These are accurate warnings and similar to what our family experienced. Beware More

I purchased a used vehicle earlier this year and quickly noticed indications of the air ride suspension not working properly. I took the vehicle to the dealership within the warranty period and they suppose noticed indications of the air ride suspension not working properly. I took the vehicle to the dealership within the warranty period and they supposedly inspected the vehicle and confirmed nothing was wrong. I trusted Lithia had done their due diligence and were being honest when they said these symptoms were “normal”. Five months later, the air ride suspension in my vehicle is completely inoperable. I brought the vehicle back to Lithia, trusting they would do the right thing and make the necessary repair I had brought to their attention during the warranty period. Lithia inspected the vehicle again, confirmed the air ride suspension was in need of replacement/repair, and refused to admit to their neglect or take ownership of the issue and make it right. Supposedly my scenario was presented to the service and sales managers; I was not permitted to speak with them directly. The assistant manager relayed the conversation to me and advised me Lithia would not be making any concessions. While I understand and take ownership of the potential risks that come from buying a used vehicle, I trusted that Lithia, my “neighbor, who remains committed to the customer” would own their tag line. If I were experiencing an issue with my vehicle, other than the issue I brought to Lithia’s attention, that would fully be my responsibility and I own that. More

Made recommendations for my vehicle to have immediate repairs completed that did not needed to be done. Got another shop to get a second opinion and the work quoted here was extremely over priced and unn repairs completed that did not needed to be done. Got another shop to get a second opinion and the work quoted here was extremely over priced and unnecessary service needed for my vehicle. More

Horrible place to buy a car. Sales person lied. Vandalized my truck. Sales manager was a jerk Sales person lied. Vandalized my truck. Sales manager was a jerk More

Very friendly and helpful up front, but somewhat less so as issues arose. They took an idiotic stance when confronted with an erroneous window sticker, then dragged their feet mightily when it came time to as issues arose. They took an idiotic stance when confronted with an erroneous window sticker, then dragged their feet mightily when it came time to fix a dent on the hood of the truck More

Billy always takes care of me. Thanks to Billy and his team for being awesome!! Thanks to Billy and his team for being awesome!! More

Lithia cost me my lifetime drivetrain warranty because they performed a 5 year inspection one year early and they should have known it was early,I bought the truck new from Lithia and they have done all t they performed a 5 year inspection one year early and they should have known it was early,I bought the truck new from Lithia and they have done all the inspections. Now Chrysler voided my warranty. More

It seems like no one cared about or like their job They could not find my key and kept me waiting for over 30 mins while they locate it. could not find my key and kept me waiting for over 30 mins while they locate it. More