James Hicks III
James Hicks III at Heiser Toyota

James Hicks III | Page 22

Sales & Leasing Consultant

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
414 Reviews

James Hicks joined Heiser Toyota as a Sales Consultant in 2004. He’s known for his ever-present smile. But what his fellow colleagues notice most, is its electric way of spreading to his customers. James always seems to have the happiest customers. James sure goes out of his way to make you feel like he really wants your business. He’s friendly and works his hardest to get you the best deal possible. Growing up, James had a passion for music. In fact, he was once a member of the opening act for The Four Tops and The Temptations. Heiser Toyota would like to recognize him for “The Way You Do the Things You Do”, but James would most likely respond “I Can’t Help Myself”. Outside of the dealership showroom, James is an all-around family man, the proud father of five children. Church and a faith-filled life are important to him. James is an elder in his Church, and works every day to provide an example for others to respect and follow.

Dealership Experience

22 yrs, 1 mo

Industry Experience

22 yrs, 1 mo

Specialties & Trainings

Member of the Bronze sale society of Toyota

4.8

414 Reviews

Write a Review

414 Reviews of James Hicks III

July 24, 2021

Dealership Rating
Employee Rating

Simply not happy with work! Body shop technician never saw my car. Was told my car would be repaired by a skilled technician. Not happy More

by MJKUBSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Chad Covert , Colt Grandstaff

Jul 27, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

July 16, 2021

Dealership Rating
Employee Rating

Buying a Highlander at Heiser was the best car buying experience I’ve ever had. Our salesperson, James, was professional, polite, and helpful. I found Heiser to be a very calm, friendly environment whi More

by WHITTLEB_3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with James and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new Highlander!

July 13, 2021

Dealership Rating
Employee Rating

Great Customer Service. James xxxx's explained everything we needed to know about our New Sienna. We were happy with excellent service James gave us. More

by M.HARMON19
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed, Jakub Kania

Jul 15, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with James and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

July 09, 2021

Dealership Rating
Employee Rating

Over all I had a good experience when dealing with Heiser. I only have 2 major complaints. 1) When I was first offered a price on the new Highlander it was $4000 higher then what Heiser had listed o More

by TIMOTHY.R.GOODWIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed , Colt Grandstaff

Jul 15, 2021

Heiser Toyota responded

Dear Timothy, Thank you for your business and valuable feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. Your feedback has been sent to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Pat Pomeranz by phone at 414-586-7104 or by email at ppomeranz@heiser.com so we can better understand what happened during your experience.

June 28, 2021

Dealership Rating
Employee Rating

Heiser was kind enough to fit me in short notice, Shane was very helpful and my car problem was completely fixed. James was also very nice and welcoming when I was in the lobby! More

by PJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shane Albrecht

Jun 28, 2021

Heiser Toyota responded

Dear PJ, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 22, 2021

Dealership Rating
Employee Rating

James couldn't have been better. So friendly and really listened well. Will return for the next vehicle someday and hope to do business with him More

by LINDZ5435
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jessica Phillips

Jun 24, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with James and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

June 10, 2021

Dealership Rating
Employee Rating

I was initially nervous buying a new car, but immediately felt comfortable mostly due to James Hicks. He was very easy-going and welcoming and struck a great balance between getting to business but also want More

by VNMENDEZ27
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed , Colt Grandstaff

Jun 15, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your experience with James and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

May 28, 2021

Dealership Rating
Employee Rating

Not pushy. Knowledgeable sales personnel. Easy to schedule appointments. James is a personable person and we really appreciate that he was able to answer our questions. More

by TSCHLEG0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed

May 28, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with James and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

May 19, 2021

Dealership Rating
Employee Rating

James Hicks is a honest sales person and works very hard. I will refer customers to him. James Is the reason we come back to Heiser Toyota. More

by MJWIEBEL
Recommend Dealer
Yes
May 20, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with James and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

May 10, 2021

Dealership Rating
Employee Rating

I had a very pleasant experience dealing with James Hicks at Heiser. Found the car that I wanted and picked up right away and was a fast easy experience. More

by RABBI_13
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed

May 10, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you had a great experience with James and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

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