James Hicks III | Page 42

I recently bought a used BMW 135i from the Heiser Toyota Scion dealership in the West Metro Mall. I couldn't have been happier with the service. In particular, James Hicks, the salesman I worked with, was e Scion dealership in the West Metro Mall. I couldn't have been happier with the service. In particular, James Hicks, the salesman I worked with, was extremely friendly and helpful. After spending all day test driving cars, it was a welcome relief to meet a salesman I didn't feel was pressuring me in to a deal. Instead, he presented the positive aspects of the car and gave a rational argument for why it was car for me. His knowledge and enthusiasm made the experience altogether enjoyable, and I will definitely be contacting him again when in need of a car. More

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This is the first time buying a vehicle that I can honestly say it was a pleasure. Everyone involved listened to what I wanted in the vehicle and when what I wanted was not in the 300 mile radius, th honestly say it was a pleasure. Everyone involved listened to what I wanted in the vehicle and when what I wanted was not in the 300 mile radius, they had Toyota build one and kept me in the loop the entire time. I despise the "haggling" that is involved with a vehicle purchase. At Heiser, the Ping-Pong pricing technique was not on the table...just the bottom line with trade, internet discount, and an additional "tent" discount. Everyone did what they had to do (including me) to put me in a new Toyota. The price was $250 over my bottom line (which I never mentioned), so the deal was done. Everyone I dealt with talked with (not to--big difference) me about the FAB of the vehicle in an intelligent, pleasant manner. When I left the dealership, I needed a drink, but not an antiseptic shower. I have already recommended Heiser to anyone who has asked. And I will go back, not only for service, but for another vehicle. More

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We came in to check out an Internet special on a new toyota sienna and were so pleased with the whole experience. We didn't plan on purchasing a car that day but went in with the intent of checking the toyota sienna and were so pleased with the whole experience. We didn't plan on purchasing a car that day but went in with the intent of checking the car out and then thinking it over as we tend to take weeks even months before we make a big purchase.However the price was so right and the entire staff made it such an easy process when we asked for their absolute lowest price out the door, they printed it right out and explained it, that we did end up buying that day. After we found out our trade in value we left to go home and think and they were still so nice when at other dealerships we have been treated downright rude when we leave to think. When we came back we negotiated a little on our trade in and it was all handled very professionally and politely. We left feeling like we got a fair trade in and an absolute steal on our new car. James was wonderful throughout the whole process and so friendly with our two kids who were beyond done car shopping! We both continued commenting throughout the week on what a great process it was and would wholeheartedely recommend this dealership and particularly James to anybody in the market for a new car! More

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I purchased two cars in a week from Heiser becuase of their friendly sales staff and their fair pricing on my trade-ins, new purchases and financing packages. In the last 5 years, I have purchased 4 cars their friendly sales staff and their fair pricing on my trade-ins, new purchases and financing packages. In the last 5 years, I have purchased 4 cars and have dealt with Mr. James Hicks on all of those deals. He is very honest and makes the whole process easy and enjoyable. Their service department is timely, professional, and always aiming to please. I bought my first car in 1984 from Heiser and I don't plan on going anywhere else. More

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