James Hicks III | Page 41

satisfied customer love the location of this dealership, the cleanliness, and especially the award worthy staff, namely mr. james hicks this was my second vehicle lease love the location of this dealership, the cleanliness, and especially the award worthy staff, namely mr. james hicks this was my second vehicle leased my me through mr hicks. his knowledge and expertise of toyota vehicles is outstanding. he is definitely an asset to your operation. i look forward to dealing with him again in the future. More

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Knowledgable and Great to work with Back in February I was looking for my next vehicle. Originally torn between the Equinox and the RAV4 in the end the Toyota won. It was the knowledgea Back in February I was looking for my next vehicle. Originally torn between the Equinox and the RAV4 in the end the Toyota won. It was the knowledgeable, no pressure, easy going demeanor of James Hicks III that made Heiser Toyota the right place for me to purchase my car. THANK YOU JAMES, YOU ROCK!!!! This dealership values repeat business and is now the second car purchased by someone in my family...also sold by James. More

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Great Dealership and Salesperson I bought a new Rav4 with the assistance of James Hicks. This was my first experience with the Heiser dealership and it was the best car buying experi I bought a new Rav4 with the assistance of James Hicks. This was my first experience with the Heiser dealership and it was the best car buying experience I can remember. James worked very hard to close the transaction and bent over backwards to accommodate my needs. I wouldn't hesitate to recommend him. The support staff were also first rate. More

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new 2015 Sienna purchase James greeted my daughter and I when we arrived to look at the 2015 Siennas. He asked how he could help and I said, all I want is something I can get James greeted my daughter and I when we arrived to look at the 2015 Siennas. He asked how he could help and I said, all I want is something I can get from Point A to Point B in. I do not need all the bells and whistles. He responded with...I hear you. From there, it was a very pleasant buying experience. He brought a van around for us to get into, showed us the features (though a higher level model than we were looking for), just so we could see some of the features in the new models. I drove it a bit, and we went back in to talk. They did not have the model on their lot that I wanted, but, found it and had it on their lot in just a couple of days. I can't say enough about how much he was willing to work with us, and how fast the whole process was able to go. I am very happy with my new van, still getting to know all the new stuff! But, it is very comfortable, handles very nicely, and is much quieter than my older model 2007 Sienna. James was fun to talk to, and get to know. James has a lot of knowledge about the vehicles he sells. When we picked it up, he even synced my phone with the system, and went over everything inside once again. I will continue to bring this new van in for servicing, as I had done with the 2007. Service dept. has always been great, with working with my schedule and keeping on track of whatever the vehicle needed. Thank you. More

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TRUE customer service/appreciation I walked into to Heiser Toyota bright eyed and bushy tailed... Anxious to find the car of my dreams! In walks James and my whole life changed! He gree I walked into to Heiser Toyota bright eyed and bushy tailed... Anxious to find the car of my dreams! In walks James and my whole life changed! He greeted me with a warm smile, firm handshake and I knew I was in the right place. I let him know what I felt was in my budget and what my personal preferences were. He immediately took me to the lot! Fighting fierce winds, he introduced me to the love of my life: an all black 2013 Toyota Camry! After working out the numbers with their AWESOME SUPER AMAZING fiance team, who worked WONDERS with my payments, I walked away as a preferred member of Heiser Toyota... Elated and Fully Zurig treated! I am forever grateful for my Heiser family, who treated me with nothing but love and respect! I couldn't have asked for a better experience!!! I highly recommend stopping by Heiser to ANYONE looking to purchase a car... New or used! The experience alone is something worth more than gold! More

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Excellent Stress-Free Buying Experience My husband and I took a short departure from Toyota to try another brand and came back four months later to correct that mistake. We drove an hour to My husband and I took a short departure from Toyota to try another brand and came back four months later to correct that mistake. We drove an hour to Heiser to look at several certified used Siennas. James was incredibly knowledgable and was able to point out differences not only between the '11 and '13 models at which we were looking, he was also able make comparisons between the newer models and the '06 we traded in over the summer. As with many car buying experiences, the process can be lengthy. Our test drive was scheduled at 6:30 and we decided fairly quickly that we were ready to make the leap and go ahead with a sale. James and Brett from finance were great and kept us entertained, even through the paperwork, and were very kind when it took past closing to get everything taken care of. We would absolutely return to Heiser and want to thank James, Brett and Steve for making our transition back home to Toyota a stress-free and easy one. More

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Steve Anderson review Looking to give positive feedback. James was a true professional. Have owned 20 plus new cars.. This was so far my best experience.. Keep raising the Looking to give positive feedback. James was a true professional. Have owned 20 plus new cars.. This was so far my best experience.. Keep raising the bar James and people might actually like car buying again??. More

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The entire team was especially nice and helpful, but James was the best, if I know anyone looking, I will surely send them to him. You are the greatest, and the entire team at Heiser. James was the best, if I know anyone looking, I will surely send them to him. You are the greatest, and the entire team at Heiser. More

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I recently bought a used BMW 135i from the Heiser Toyota Scion dealership in the West Metro Mall. I couldn't have been happier with the service. In particular, James Hicks, the salesman I worked with, was e Scion dealership in the West Metro Mall. I couldn't have been happier with the service. In particular, James Hicks, the salesman I worked with, was extremely friendly and helpful. After spending all day test driving cars, it was a welcome relief to meet a salesman I didn't feel was pressuring me in to a deal. Instead, he presented the positive aspects of the car and gave a rational argument for why it was car for me. His knowledge and enthusiasm made the experience altogether enjoyable, and I will definitely be contacting him again when in need of a car. More

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This is the first time buying a vehicle that I can honestly say it was a pleasure. Everyone involved listened to what I wanted in the vehicle and when what I wanted was not in the 300 mile radius, th honestly say it was a pleasure. Everyone involved listened to what I wanted in the vehicle and when what I wanted was not in the 300 mile radius, they had Toyota build one and kept me in the loop the entire time. I despise the "haggling" that is involved with a vehicle purchase. At Heiser, the Ping-Pong pricing technique was not on the table...just the bottom line with trade, internet discount, and an additional "tent" discount. Everyone did what they had to do (including me) to put me in a new Toyota. The price was $250 over my bottom line (which I never mentioned), so the deal was done. Everyone I dealt with talked with (not to--big difference) me about the FAB of the vehicle in an intelligent, pleasant manner. When I left the dealership, I needed a drink, but not an antiseptic shower. I have already recommended Heiser to anyone who has asked. And I will go back, not only for service, but for another vehicle. More

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