Jalen Graves
Jalen Graves at Southern Nissan Chesapeake

Jalen Graves | Page 3

Assistant Service Manager

Southern Nissan Chesapeake

3417 Western Branch Blvd
Chesapeake, VA 23321

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4.5
105 Reviews

Languages Spoken

English English

4.5

105 Reviews

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105 Reviews of Jalen Graves

May 19, 2026

Dealership Rating
Employee Rating

They provided quick and complete and fair service at a reasonable price. Thank them extremely. More

by DAVSPIR213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Nissan Chesapeake responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 17, 2026

Dealership Rating
Employee Rating

The inspection took a little longer than anticipated. When I brought car there it still had new car smell however when I got in it, I couldn't smell the the new air fresheners that were in there. Idk if More

by Odin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Nissan Chesapeake responded

Thank you for taking the time to provide us with this feedback.

May 16, 2026

Dealership Rating
Employee Rating

Great customer service but the waiting area needs to be more of a welcoming environment. For the fridge was empty with no refreshments and the handles on the hot/cold water container are not working proper More

by rahsahn
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

May 27, 2026

Southern Nissan Chesapeake responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 15, 2026

Dealership Rating
Employee Rating

Experience was great, took good care of my car. Service manager was awesome too!! Great job everyone! More

by DJSWART4
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

May 27, 2026

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 13, 2026

Dealership Rating
Employee Rating

Jalen was very customer friendly and informative. The car was checked in a timely manner. More

by fame.rogers50
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Nissan Chesapeake responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 12, 2026

Dealership Rating
Employee Rating

Southern Nissan did a great job with my state inspection and oil change. No complaints on this visit. More

by tammiek2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Nissan Chesapeake responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 11, 2026

Dealership Rating
Employee Rating

The service is always excellent but the amount of time it takes to get the service done. More

by dixsonva1
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

May 27, 2026

Southern Nissan Chesapeake responded

Thank you for taking the time to provide us with this feedback.

May 09, 2026

Dealership Rating
Employee Rating

I arrived at the dealership at 12:55pm for a 1:00pm appointment for an oil change. I was told there are 5 cars ahead of me. I sat in the waiting area until approximately 4:30pm before my car was driven More

by LYNETTEHAWk
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

May 27, 2026

Southern Nissan Chesapeake responded

We appreciate your feedback and are eager to better your return experience.

May 05, 2026

Dealership Rating
Employee Rating

Dropped off for inspection and vehicle was ready within 3 hours. Great job Excellent service More

by DWILKINSON
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

May 27, 2026

Southern Nissan Chesapeake responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 05, 2026

Dealership Rating
Employee Rating

The service was quick and convenient. Wait time was to complete service was excellent. I would recommend southern Nissan to anyone who needs regular preventative maintenance services More

by krhegarty
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

May 27, 2026

Southern Nissan Chesapeake responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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