Jalen Graves
Jalen Graves at Southern Nissan Chesapeake

Jalen Graves | Page 2

Assistant Service Manager

Southern Nissan Chesapeake

3417 Western Branch Blvd
Chesapeake, VA 23321

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4.5
86 Reviews

Languages Spoken

English English

4.5

86 Reviews

Write a Review

86 Reviews of Jalen Graves

May 03, 2026

Dealership Rating
Employee Rating

So far so good ? ? Friendly guys ?? Handsome guys Great job on my car ?? More

by ssslate
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

May 01, 2026

Dealership Rating
Employee Rating

The dealership went above and beyond by replacing my battery I can't thank them enough great company great dealership More

by Tim
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

April 30, 2026

Dealership Rating
Employee Rating

I always receive excellent customer service. The staff is always very polite and my car is always taken care of. More

by latrinabaldwin1
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

May 01, 2026

Southern Nissan Chesapeake responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 30, 2026

Dealership Rating
Employee Rating

Brought a Leaf several years ago with contract stating that I can recharge at the Dealership. Now, there are signs that state it is not allowed and I will be towed. Not worth asking questions, just won't More

by JEROME.WALTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2026

Southern Nissan Chesapeake responded

Jerome. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

April 29, 2026

Dealership Rating
Employee Rating

I have a malfunction warning that the service provider/tech said he cannot fix because it doesn't show on the machine. I sent pictures and it is a well known issue with a nissan fix listed online More

by Ak_keesee
Recommend Dealer
No

Other Employees Tagged: Jalen Graves

Apr 29, 2026

Southern Nissan Chesapeake responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvcs@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 28, 2026

Dealership Rating
Employee Rating

Southern Nissan of Chesapeake is a great place to take your car for service. I purchased my vehicle from this dealership and have my service done here. Good customer service experience this time. More

by tammiek2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

Apr 29, 2026

Southern Nissan Chesapeake responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 24, 2026

Dealership Rating
Employee Rating

Everything was okay. Just took a little longer than normal. Usually when I go in for an oil change, it does not take 3 hours. More

by how2tink
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

April 24, 2026

Dealership Rating
Employee Rating

I love coming to Southern Nissan to get service done. Jalen is a great service manager. More

by meganfarabaugh
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

April 23, 2026

Dealership Rating
Employee Rating

I was taking in right away for my appointment at zero 945, went into the waiting room, which was very clean, bathroom, very clean, and a complementary snacks is a plus. The service advisor was very profe More

by MAURICE_EARLEY
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

April 21, 2026

Dealership Rating
Employee Rating

My advisor was great! He kept me in the loop of everything that was going on with my car. Very knowledgeable and answered all my car needs. More

by TAMEKABRASWELL76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Wolf

Apr 23, 2026

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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