Jalen Graves
Jalen Graves at Southern Nissan Chesapeake

Jalen Graves

Assistant Service Manager

Southern Nissan Chesapeake

3417 Western Branch Blvd
Chesapeake, VA 23321

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4.5
105 Reviews

Languages Spoken

English English

4.5

105 Reviews

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105 Reviews of Jalen Graves

June 14, 2026

Dealership Rating
Employee Rating

He was extremely helpful. He also gave me a better understanding about my vehicle. Very straightforward. More

by lola23009
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

June 14, 2026

Dealership Rating
Employee Rating

I really appreciate the free oil change and tire rotation. I'm really disappointed that the technician found a nail in the tire and didn't offer any options to repair it. He said it wasn't leaking a More

by randy.bunker
Recommend Dealer
No

Other Employees Tagged: Jalen Graves

June 14, 2026

Dealership Rating
Employee Rating

Overall a good experience. Staff was professional and helpful. Services delivered as expected. Great service More

by SETH.BUSHORE
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

June 14, 2026

Dealership Rating
Employee Rating

True professionalism with the customers and help all of us out even when it got busier. Very friendly stuff and shows we can get questions answered. More

by Jondevine28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 14, 2026

Dealership Rating
Employee Rating

Awesome customer service, very friendly Awesome customer service, very friendly to me and answered any questions I needed. They demonstrated true professionalism by the way they conducted themselves helping More

by Jondevine28
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

June 13, 2026

Dealership Rating
Employee Rating

It was extremely hard to get an appointment. No one picks up the phone in the service department. When you leave a message, no one ever calls back. I had to physically go to the dealership to ma More

by 50ladytee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Wolf

June 12, 2026

Dealership Rating
Employee Rating

All right No one investigated the check engine light on my 2016 Sentra even after I told Jalen that I planned to keep my car for 1 more year! More

by mosescperez
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

June 11, 2026

Dealership Rating
Employee Rating

Very professional service. Customer satisfaction seems to be key in interactions. Appreciated the fact that they took time to answer questions. More

by MARSHA2BV
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

June 09, 2026

Dealership Rating
Employee Rating

I called set me up an appointment Showed up in and out in great experience More

by Glendaysr
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

Jun 10, 2026

Southern Nissan Chesapeake responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 08, 2026

Dealership Rating
Employee Rating

Great dealership, they inspected my car fast and topped all my fluids off and have a very friendly staff More

by bookie376
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2026

Southern Nissan Chesapeake responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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