Jakub Kania
Jakub Kania at Heiser Toyota
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Jakub Kania

Finance Manager

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
621 Reviews
4.9

621 Reviews

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621 Reviews of Jakub Kania

November 09, 2024

Dealership Rating
Employee Rating

Alex has always treated us very well. He is reasonable and straightforward. The purchase process was fairly smooth. It would be next to have more variety on the lot. It was nice to have More

by COOKSPLACE
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

November 09, 2024

Dealership Rating
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Al was phenomenal, best experience with a salesman ever! Really glad we called Heiser and got connected with Al as our sales rep! More

by Austen Dockens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Al Hussain, Jorgo Ndina

November 03, 2024

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Employee Rating

They (the team at Hieser) worked with me to price out a deal my wife and I could agree to. Cash no xx extras, no hiding fee, bottom line that’s it! More

by ron.p.tremmel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 04, 2024

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

October 30, 2024

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Employee Rating

Good overall! Once the communication was clarified between departments & the service work was completed. Thanks to Mr. James Hicks for mediating between department More

by beccabeckp3
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 30, 2024

Heiser Toyota responded

We are very happy to hear that James provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 30, 2024

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Employee Rating

Easy to negotiate though I paid a little more and it was acceptable for me. More

by r_koduri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 30, 2024

Heiser Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

October 26, 2024

Dealership Rating
Employee Rating

Excellent experience with dealership overall with a professional, respectful and responsive team. The leadership in integrity and care led by this salesman and service team warrants accolades and award More

by beccabeckp3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hicks III, Jorgo Ndina, Jessica Phillips, Matt Foti , Great team! Keep up the interdepartmental communication & cooperation!

Oct 27, 2024

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 23, 2024

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Employee Rating

It was an excellent experience and helped me find the vehicle that I wanted. And have been following up with me also. More

by kerrypicciano
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Oct 23, 2024

Heiser Toyota responded

We are so glad that we had the opportunity to work with you, Kerry, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

October 21, 2024

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Employee Rating

Not good customer service, when I came in, no one acknowledged me and kept passing me and looking at me while they were helping other customer. In the past somebody will say” good morning, I will be More

by Kareem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 24, 2024

Heiser Toyota responded

Kareem, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 19, 2024

Dealership Rating
Employee Rating

Our first impressions were negative. We arrived to look at a car we called about the day before. The salesman we talked to told us he was busy with another customer and asked us to wait More

by vickiewerner35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Roger Droukas, Darrin Henry

Oct 20, 2024

Heiser Toyota responded

Hello Vickie: Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

October 17, 2024

Dealership Rating
Employee Rating

Excellent sales staff answered all questions with no pressure. Derrin was a very good experience; much better than sales people we have dealt with in the past at other dealers. More

by kncarlpriepke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Foti

Oct 18, 2024

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. Derrin, Jakub, and Matt appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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