Jaime Andrzeicik
Jaime Andrzeicik at Acura of Berlin
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Jaime Andrzeicik

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.7
41 Reviews
4.7

41 Reviews

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41 Reviews of Jaime Andrzeicik

June 08, 2024

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Employee Rating

Advisors are very nice, multiple occasions of inaccurate diagnoses from technicians causing me to spend unnecessary money. More

by Shamaine Savage
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Keith Davis, Gina Battistini

June 08, 2024

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Employee Rating

I recently had an issue with the oil switch on my Acura, and Jonathan Roath was instrumental in resolving it. Jonathan thoroughly explained the problem and walked me through the steps of the maintenance pro More

by Andrew
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Jun 09, 2024

Acura of Berlin responded

Thank you, Andrew, for taking the time to share your thoughts on working with Jonathan and our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

June 05, 2024

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I was in for B17 maintenance for my 2019 Acura RDX. Jaime took the time to explain the services that were scheduled to be done, as well as, look at the records to see if I was or was not due for anyth More

by LINDASERRAO
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy

Jun 06, 2024

Acura of Berlin responded

Thank you, Linda, for your business and this review. We're happy to hear that Jaime and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Eric Diaz General Manager 860-829-3787

June 04, 2024

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Service was quick they had water and gave me some time to watch better call saul. More

by landinos
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Recommend Dealer
Yes
Jun 05, 2024

Acura of Berlin responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Eric Diaz General Manager 860-829-3787

June 03, 2024

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Great experience. I wasn’t going to buy that day, but they said the right things. Very knowledgeable and courteous. More

by jphollister22
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Recommend Dealer
Yes

Other Employees Tagged: Tom Suchojad, Brandon Hines

Jun 04, 2024

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

June 01, 2024

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They provided excellent service and were so kind to me, They also went out their way and straightened my steering wheel when they didn’t have too More

by Mohamed
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy

Jun 02, 2024

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

May 31, 2024

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I have bought my car in 2017, I have done all my services here. I have had several issues over the years, but nothing this disrespectful. I had service completed yesterday after the service I went t work lat More

by BURRELLR1
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Ray Lattman, Jonathan Roath

Jun 01, 2024

Acura of Berlin responded

Thank you for bringing this to our attention. We take such matters very seriously and have conducted a thorough investigation. Our due diligence included: 1. Personal one-on-one questioning of all team members. 2. Reviewing the dealership's security camera footage with the police officer. 3. Cooperating fully with the local police. 4. Inviting a police officer to join us in searching the area where your TLX was serviced, as well as the bathroom, technician locker room, lost and found, and all other possible areas suggested by the officer. From my experience, many items tend to be misplaced by clients due to forgetfulness or simply misplacing the item. We highly encourage our clients to secure their belongings in the trunk or glove compartment to ensure events like these are avoided. We apologize for any inconvenience this situation has caused and assure you that we have done everything possible to resolve it. If you have any further questions or concerns, please do not hesitate to reach out. Sincerely, Eric Diaz General Manager

May 29, 2024

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Johnathan was very effective in helping me resolve part of my problem. I will go back next month to address the other problem. He stayed in contact step by step and I appreciated that. Very nice guy! More

by Tka Thompson
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Recommend Dealer
Yes
May 30, 2024

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

May 17, 2024

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Jaime explained the services that were due, kept me up to date with how long it would take, and made sure to make me aware of upcoming services that were coming due so I could plane for them. More

by Luke
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy

May 19, 2024

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Luke and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

May 06, 2024

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Very nice and clean service area. I would recommend anyone who needs service done to thier vehicle More

by cameronrozie
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

May 06, 2024

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

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