Jacqueline Quinlan

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review, Ted! We're thrilled to hear that your oil change experience went smoothly and that Jackie and Pamella could assist you with their knowledge and support. At Colonial West Chevrolet of Fitchburg, we strive to provide exceptional service, and your feedback truly means a lot to us. We look forward to seeing you again for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We at Colonial West Chevrolet of Fitchburg are thrilled to hear that you are happy with your experience and that you feel valued as both a customer and a person. Your loyalty over the past 10 years means so much to us. We look forward to serving you for many more years to come! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review, John! We’re thrilled to hear that your experience with Robb Dodd at Colonial West Chevrolet of Fitchburg was so positive. His dedication to understanding customer needs and finding the perfect vehicle truly makes a difference. We appreciate your loyalty over the past 20 years and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service team at Colonial West Chevrolet of Fitchburg. Pam, Chris, Edison, and Jackie will be so pleased to know they made a positive impact on your visit. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing your feedback with us. I appreciate you reaching out to Colonial West Chevrolet of Fitchburg regarding your experience. I understand your frustration regarding the miscommunication about waiting for your vehicle while it was serviced. Your feedback is important to me, and I assure you that I strive to provide excellent customer service. If you would like to discuss this further or if there's anything I can do to assist you, please feel free to contact me directly. I hope to serve you better in the future. Thank you for your understanding. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for your review, Floyd! We're glad to hear that you've consistently had good experiences at Colonial West Chevrolet of Fitchburg. Providing efficient service is important to us, and we appreciate your recognition of our efforts. If you have any questions or need assistance in the future, don't hesitate to reach out. We look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback, Wendy! We’re thrilled to hear that you were happy with the prompt service at Colonial West Chevrolet of Fitchburg. It's our priority to ensure that our customers, especially those like your daughter who serve as first responders, have reliable vehicles to rely on. We appreciate your support and hope to assist you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We are thrilled to hear that you found our team at Colonial West Chevrolet of Fitchburg helpful and polite. It's our priority to ensure complete satisfaction for our customers. Your kind words motivate us to keep up the great work! We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Mike! We greatly appreciate your loyalty to Colonial West Chevrolet of Fitchburg over the years. It's great to hear that you find our routine appointments quick and easy, and that our service writers, as well as Pam, have provided friendly assistance. We look forward to serving you again on your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We truly appreciate your kind words about the team at Colonial West Chevrolet of Fitchburg. It's great to hear that you’ve had such a positive experience with us. We look forward to seeing you again next time! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713