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Jacqueline Quinlan
Jacqueline Quinlan at Colonial West Chevrolet of Fitchburg
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Jacqueline Quinlan

Service Advisor

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

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4.9
218 Reviews

Dealership Experience

3 yrs, 6 mos

4.9

218 Reviews

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218 Reviews of Jacqueline Quinlan

April 22, 2025

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Employee Rating

After having great service on my 2016 Silverado at Colonial West just three days prior on a Friday, I had a new Monday morning issue. I called and spoke with Pamela who was able to get my truck in for More

by MFSHEILS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

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April 20, 2025

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Employee Rating

Very accommodating! Gave me ride home/back while truck was being worked on. Always friendly and explained repairs. Confident of work done. More

by nadinenichols1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere , Transport driver Mo

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Apr 20, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Colonial West Chevrolet of Fitchburg accommodating and friendly. It's great to know that you felt confident in the repairs done on your truck. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 16, 2025

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Employee Rating

No pressure sales and unquestioned follow through with any issues. Providing a ride home and back to dealership for service is exemplary! More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ivan Vargas, Pamela Bussiere

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Apr 16, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you, Michael, for your fantastic review! We're thrilled to hear that you experienced our no-pressure sales approach and our commitment to follow-through. Providing transportation is part of our dedication to customer service here at Colonial West Chevrolet of Fitchburg. We appreciate your feedback and look forward to serving you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 08, 2025

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Employee Rating

great service i receive today Jacky was great Pamela was nice and my car is fixed thanks colonial west More

by Carl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

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Apr 08, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you, Pamela, for your wonderful review! We're thrilled to hear you received great service from Jacky and that your car is fixed. At Colonial West Chevrolet of Fitchburg, we always strive to provide excellent care for our customers. We appreciate your support and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 05, 2025

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Employee Rating

It has always been a great experience. They are the ONLY dealer that has serviced my Corvette since new 2015. I would highly recommend them. They are a great team. Dan is the Corvette Gur More

by beast91vette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Misner, Pamela Bussiere, Shelley Dupre

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Apr 05, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your fantastic review! We're thrilled to hear that you've had a great experience with us at Colonial West Chevrolet of Fitchburg. It's wonderful to know that you trust us with your Corvette since 2015, and we appreciate your high recommendation. We'll be sure to pass along your kind words to Dan and the team. We look forward to serving you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 04, 2025

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Employee Rating

Jackie and Pamela are both really sweet and made my visit go smoothly thank you colonial west for having great customer service More

by Ari25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

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Apr 04, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you, Ari, for your kind words! We're thrilled to hear that Pamela and the team provided you with a smooth and enjoyable experience. At Colonial West Chevrolet of Fitchburg, we pride ourselves on great customer service, and we appreciate your recognition. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 02, 2025

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Employee Rating

I absolutely love Colonial's service department. They are all welcoming, friendly, cheerful, and my dog loves them, so you know they're good people lol. I only trust Colonial West with my truck (and More

by Amanda R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Misner, Pamela Bussiere, Shelley Dupre

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Apr 03, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you so much, Amanda! We truly appreciate your kind words about Colonial West Chevrolet of Fitchburg's service department. It's fantastic to hear that you and your dog have such a positive experience with our team. We're glad you find our waiting room comfortable and enjoy the little extras we provide. Thank you for trusting us with your truck, and we look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 29, 2025

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Employee Rating

I recently visited Colonial West Chevrolet to have my truck’s oil changed. The service was prompt and the staff were courteous and professional as always. More

by Digitaldevil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

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Mar 30, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We're thrilled to hear that your oil change experience at Colonial West Chevrolet of Fitchburg was prompt and that our team provided courteous and professional service. We appreciate your support and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 24, 2025

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Employee Rating

Service was quick and they kept me updated as far as the progress of the service was concerned!!! More

by Paulf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Misner, Carlos Silvera, Jeff Chandler, ROBBY DODD, Pamela Bussiere, Shelley Dupre

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Mar 25, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're glad to hear that your service experience at Colonial West Chevrolet of Fitchburg was quick and that our team kept you updated throughout the process. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 20, 2025

Dealership Rating
Employee Rating

The place is very clean friendly Pam was great got us right in got the car fixed More

by bob.hopkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Taylor, Pamela Bussiere

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Mar 20, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Colonial West Chevrolet of Fitchburg and that Pam was able to assist you promptly. We appreciate your feedback and look forward to seeing you again for any future needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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