Jacob Wilson | Page 4

Their time estimate for the work was off by an hour, which happens of course. But the main problem I had was the car being returned dirty and with a broken tail light. Then female service supervisor did which happens of course. But the main problem I had was the car being returned dirty and with a broken tail light. Then female service supervisor did not smile, and did not apologize for my inconvenience or didn't do anything but tell me I had to come back again to get my tail light replaced. She seemed irritated and exacerbated with my for asking questions. She said nothing about the dirt all over the back of my car (which was not there when I brought it in.) I came back to get the tail light replaced and asked for a car wash before they returned it to me. Jacob said he would do that personally. He also apologized for underestimating my original service issue. By the way, that issue was a bad back up camera and apparently Detroit's lengthy response to that warranty work. Not happy. Will look for a new dealership for service work now. More

by Weber4136 Verified Customer Verified Customer

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Jacob is always very helpful and friendly, Tom is a great mechanic so I always bring my vehicles here. mechanic so I always bring my vehicles here. More

by 1IRISH97 Verified Customer Verified Customer

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Great service, very nice people. I have been a Boucher customer for many years. I would never go anywhere else. I have been a Boucher customer for many years. I would never go anywhere else. More

by kcrb302 Verified Customer Verified Customer

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John is usually my service rep. He is a nice guy and does a good job. I appreciate his attention to detail. He is a nice guy and does a good job. I appreciate his attention to detail. More

by S F Verified Customer Verified Customer

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Jacob was great communicating and letting us know what was happening during every step of our repair process. Very professional! was happening during every step of our repair process. Very professional! More

by wdcarver26 Verified Customer Verified Customer

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They did what was needed and communicated well the entire time. Great service great communication! time. Great service great communication! More

by GEIGS60 Verified Customer Verified Customer

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They were very welcoming! And made accommodations when there was none. They didn't have any rentals when it was taking longer for them to work on my truck, and then they made And made accommodations when there was none. They didn't have any rentals when it was taking longer for them to work on my truck, and then they made away for me to be able to use a vehicle to go and pick up my son. This is probably the best dealership just in general I've been to in all Southern Wisconsin More

by Jacob0880 Verified Customer Verified Customer

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Jacob is the GOAT! Jacob is the GOAT always recommend coming here for service ask for Jacob Wilson he will get you right. Always very informative Jacob is the GOAT always recommend coming here for service ask for Jacob Wilson he will get you right. Always very informative More

by wbdjd20 Verified Customer Verified Customer

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Answered all of my questions, diagnosed and corrected problem in a timely fashion. Thank you problem in a timely fashion. Thank you More

by Jamplus2julie Verified Customer Verified Customer

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Great Dealership was clean. Everyone was nice and helpful. Great service department Was a great experience. Will be back. Everyone was nice and helpful. Great service department Was a great experience. Will be back. More

by APD22FD Verified Customer Verified Customer

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