Jacob Wilson | Page 5

$2000 for a taillight is unacceptable Very unhappy this is the best Ford can do is the best Ford can do More

by RHHINRICHS Verified Customer Verified Customer

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Professional service. Checked out a problem with the car. Explained what needed to be done and gave me an immediate quote. Will return to fix problem shortly. Checked out a problem with the car. Explained what needed to be done and gave me an immediate quote. Will return to fix problem shortly. More

by TOSADANL Verified Customer Verified Customer

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Jacob in Service is UNBELIEVABLE! So helpful and very good at speaking with people in person and over the phone. His communication was phenomenal in regards to letting me know what to So helpful and very good at speaking with people in person and over the phone. His communication was phenomenal in regards to letting me know what to initially expect, other things that were found during inspection, and ultimately in the timing of getting my truck back. He gets a 10 in my book. Even though Ford is losing a ton of respect and customers in the auto world due to their xxxxtier and xxxxtier production and um-teen recalls on everything under the sun, it's people like him that show there is still people that care alot about working and being unbelievably professional and helpful. I have never been anything other than a Ford guy, currently have 6 of them for my wife, my kids, and myself. My dad had all Fords as I was growing up, both for racing, family trucks, and work trucks. Those were the good ol days when Ford cared and made quality vehicles. Now, you honestly can't tell me that Ford is happy and accepts the crap they're putting out. Honestly, I'd be embarrassed if I was a higher up and expect to be fired for all of this failure and customer let down. Sad times, but Jacob rocks and deserves a raise and/or promotion. As for me, let's just say when I need another truck, it's not automatic anymore. I will shop around and I told my friends, family, and coworkers to do the same. More

by Jspinny84 Verified Customer Verified Customer

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Went to talk to new car sales about a new Lincoln and the salesman was terrible and seemed to not even want to talk and asked me to come back even though his appointment was in 28 minutes salesman was terrible and seemed to not even want to talk and asked me to come back even though his appointment was in 28 minutes More

by PIPERBD2002 Verified Customer Verified Customer

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Awesome We were a walk in an they found room for us, thanks More snacks thanks More snacks More

by DALESUTHERLAND Verified Customer Verified Customer

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Wonderful Service. Routeen Maintenance of Oil Change and Tire Rotation with no surprises.Thank you Routeen Maintenance of Oil Change and Tire Rotation with no surprises.Thank you More

by TTRIPS59 Verified Customer Verified Customer

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Great experience Jacob was very friendly, knowledgeable, and courteous. He explained everything they checked over and found during the inspection and oil change. He showed me my air filter that did need cha and courteous. He explained everything they checked over and found during the inspection and oil change. He showed me my air filter that did need changing. More

by Sarahvlasis Verified Customer Verified Customer

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Always a pleasant experience with exceptional customer service! I recommend for all auto repair service. service! I recommend for all auto repair service. More

by bobbymartin11 Verified Customer Verified Customer

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Prompt service and comfortable waiting room and enjoyed the snacks and drinks will recommend to friends and family. the snacks and drinks will recommend to friends and family. More

by Andy Verified Customer Verified Customer

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Excellent service; good explanation of current maintenance as well as future prevent measures, along with costs. maintenance as well as future prevent measures, along with costs. More

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