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Jacob Wilson
Jacob Wilson at Gordie Boucher Ford Lincoln of West Bend

Jacob Wilson

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.8
58 Reviews
4.8

58 Reviews

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58 Reviews of Jacob Wilson

December 12, 2025

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Employee Rating

My car has been in the shop more than I care to remember recently, and through every appointment I've been treated exceptionally well, and they've managed to not only find obsolete parts I needed, but did s More

by faragher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Gonzales , Dwight

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Dec 12, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend. We look forward to having you as one of our valued customers for many more years to come! Joe Hohmann Service Manager 262-338-3379

December 09, 2025

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Employee Rating

I'm not pleased with the service I received. I brought my car in for an inspection, and was told the power steering hose was leaking, which I had no prior knowledge of, and no issue with before More

by rachell116.turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Monica Dewey

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Dec 12, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Providing a positive experience is our top priority, Rachell, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Hohmann Service Manager 262-338-3379

November 22, 2025

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they went above and beyond what is expected of them they also replaced a GPS chip no charge I would recommend them to anyone service department was bar none More

by tom
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Nov 22, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Hohmann Service Manager 262-338-3379

November 13, 2025

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Jacob was the best Jacob really helped me to get the job done and did a good job More

by Polanale1
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Nov 13, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

November 13, 2025

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Employee Rating

Always get me taken care of. Only place I will take my vehicle for maintenance More

by Bill.kumrow
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Nov 14, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Hohmann Service Manager 262-338-3379

November 09, 2025

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Employee Rating

Still need one of my tires fixed that are still leaking and the bead isn't set in that one either More

by Polanale1
Recommend Dealer
No

Other Employees Tagged: Jacob Wilson

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Nov 12, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and ensure that the same issue doesn't continue to happen. Joe Hohmann Service Manager 262-338-3379

October 30, 2025

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Employee Rating

All staff are very friendly and professional, including the shuttle drivers. I’m always pleased with the service. More

by pez2554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Kim Gonzales , Shuttle drivers

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Oct 30, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

October 20, 2025

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Nice place, had good luck with service but not last time. Wait d to long More

by Chris.warren66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 20, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Chris, feel free to contact us at your convenience. Joe Hohmann Service Manager 262-338-3379

October 10, 2025

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Employee Rating

Nice, friendly, knowledgeable people. Very helpful which made me very comfortable. Plus a great selection of vehicles. More

by rgzalewski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja

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Oct 10, 2025

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Hohmann Service Manager 262-338-3379

October 03, 2025

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Employee Rating

We love the friendly staff and service! Always helpful....clean business...Jacob was very helpful and knowledgeable! More

by CHESTERCHEESEDOG50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Sabel, Monica Dewey

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Oct 03, 2025

Gordie Boucher Ford Lincoln of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as a valued customer for many years to come! Joe Hohmann Service Manager 262-338-3379

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